"There was nowhere to eat. We walked into the hotel restaurant at around 6pm. The restaurant was almost empty, but were told they can’t serve us as we didn’t have a reservation. We asked if we can get room service we weee told no. We asked if we can eat at the outside terrace bar, we were told that was closed. We told staff repeatedly the restaurant next door on the promaenade was no longer serving dinner and we would like to have dinner at the restaurant. We were told we should walk around 10 minutes over to the next option, which we refused given that I was with my mum who has mobility issues and is walking with a walking stick. At this point I got so fed up, I set down at reception and ordered a deliveroo from the next town over. I saw many other guest coming to reception asking if they could go to the restaurant but everyone was told no, no one can be accommodated. Angus was really not helping the situation so families with elderly and with young kids had to find alternative options for a meal on a bank holiday weekend, one of the busiest times for a hotel. I really didn’t get why they were not prepared to be receiving a larger volume of guest to the restaurant. I think we had the nicest room, the penthouse with great views and so much space, but unfortunately I can’t recommend this hotel due to this experience."
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