6/10 Okay
LIZ
Travelled with partner
15 May 2024
Liked: Cleanliness
Disliked: Staff & service
The room we were in advised them prior it was a special birthday no comments or anything from them extra in the room complimentary. Even a handwritten card saying welcome and congratulations could have been done.
The bathroom has no grab handle to help you get up. The hairdryer hose was dangerous as it got really hot. There was no specific paperwork about the hotel in our room at all with any information regarding the history of the building times for food etc etc One of the corridors has no information which way to go etc as dark wood pannelling everywhere. We had trouble finding the room and went completely the wrong way. It is a lovely old building sadly the visit didnt live up to expectations.
Woken up by noisy pipework to be expected as such an old building.
No iron or fridge if needed for such a large room could have been accomodated for.
Felt rushed at breakfast not had time to study the menu properly. Wernt offered toast. We felt because we didnt stay for an evening meal we were treated differently..... .such a shame.
LIZ
Stayed 1 night in May 2024