Search Hotels Near As Laxas Winery, Arbo

"Complete absence of service or hospitality. I will be asking for a refund. Service? Nope Front desk open 3-7pm. 24 hours, 3 different contacts…? Nope. I called no less than 15 times to each of the 3 proffered contact numbers when locked out of my room- no answer or call rejected. One of the numbers- on the official property literature and signs outside reception- actually said to me: “ I have nothing to do with this hotel. I have no idea why my number is there!” After an hour of standing out in the cold- exhaisted from a day of walking and trying desperately to get thru to someone, a young woman called back to say she’d been “teaching yoga and had her phone turned off…” after all of that, it took the front desk manager 20 hours to contact me. His response? “I’m Sorry, I fell into a really really deep sleep” Next morning- no staff but an incredibly Surly girl in a restaurant who looked at us with disdain when we eyed the breakfast buffet. We were told that we weren’t welcome for breakfast, but she could make us coffee- which she charged for. When we asked where we Could leave our bags for luggage service she responded with an “I don’t Know” and Gave us another dirty look. Dreadful Service!! Not just bad but absolutely terrible. Advertised Jacuzzi? nope. “It’s 3000 liters. We cannot heat it for so few people” Restaurant? Nope- closed Mondays. Pilgrims massage? Nope, not available. Wine? Nope- even though there was a very extensive cellar on view meters away. Beware! "

"The staff was great every one of them. Breakfast was probably the best European style breakfast I ever had, with ala carte choices included. The building is a remodeled manor originally all stone. The new owner and the architects did a wonderful job restoring and modernizing the venue. The pool and spa are was nice as well and unexpected. Again, staff was great."

"Good breakfast and location."

"This hostel had everything we needed and was very central."

"Staff was friendly, the ac didn’t work at all in the room. We slept with the windows cracked up since it was 50 degrees. The bar didn’t seem open the one night we were there. The room was clean but had a view of a disgusting looking wall. I don’t think I would stay again considering all the other hotels in the area "

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"Wonderful facility! "

"Quintessential Moncao experience. The grounds were as beautiful as the convent itself "

"Some parts of the room were in some rough shape (bathroom door not opening fully because was filled with water, some furniture had a lot of scratches) overall was a good stay, the staff was amazing, the Jacuzzi water was a lot below than the 34 degrees stated on the information board which ended up not being so pleasant as we expected "