"This pension is in a perfect location. It is in the heart of the old town and all public transport is nearby. It is neat and furbished in a Scandi style. However, I only realised after I payed that this pension operates completely online - there is no human being for check in, everything is online. A few hours before you may check in, they send you an access code via whatsapp or email. However, this lack of any human being is not always so smooth, although they do respond on whatsapp if there is a problem. The first is that they do not allow you to leave your bags after check in. They also run a baggage locker business where you can drop your bags (also only online) but it is not free. Second, when I quickly left the pension and wanted to go back in to retrieve my luggage at 11h45 (check out was set for 12h00), the online system already locked me out of the building! This was BEFORE the check out time. I had to plead with some residents to please use my phone to call them on whatsapp to let me back in, just to get out my bags. Although they called me back to check, and they have another pension in the old town, I wonder what would have happened if my esim did not work or there was a problem with my phone. In future if i stay somewhere I will make sure there is some human presence. The other pension I stayed in Bilbao has someone at reception at least in the afternoons and this helped a lot."