Kastel di Aude

"Run down hotel double charged me at check out and did not respond to my emails asking for a refund. At check out the elderly receptionist was confused and could not see that I already pre-paid via hotels.com. So I was forced to pay 680 euro again. The lady promised to check with hotels.com the same day and email me. Now 3 weeks later, I still got no refund. Or any responds. I called 2 times, and emailed with documentation 3 times, only to get the info that she did not get my emails. But after...

"Beautifully furnished and maintained little paradise. Great for families with children. Wonderful hosts who are always available to help. Highly recommended!"

"Accueil agréable et souriant. Hôtel charmant et très bon repas."