2/10 Sangat Buruk
Melissa
23 Jun 2025
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Terrible experience. I booked this hotel specifically because they have photos showing a hot tub next to the outdoor pool. When I arrived I saw that these photos must be very out of date because where the hot tub used to be is now filled in with concrete and there is NO hot tub. False advertising. The hotel is much more rundown than the photos let on. The air conditioning unit dripped continuously onto the carpet making the floor wet and created a musty and damp smell in the room. One evening, when returning to the room, my mother and I got into the elevator and the doors closed and the elevator didn't move. We pushed the buttons and nothing happened. The door wouldn't open. We pushed the call button and the woman at the front desk came to assist, but there wasn't much she could do. Fortunately within a few minutes the doors opened on their own but it was a nerve-racking experience and we didn't trust the elevator from that point on. Because of the issue with falsely advertising a hot tub when there is not one on the site - I requested a refund but was denied. Expedia worked with me to try to make a refund happen and an agent that I spoke with said that a manager named Jeremey approved at least one night of our three night stay to be refunded; however, when trying to find out details about when to expend the refund I was told it wasn't going to happen after all. I would urge anyone thinking of booking here to look elsewhere.
Melissa
Menginap 3 malam pada bulan Juni 2025