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Reviews of WoodSpring Suites Austin South Central I-35

2.5 out of 5
WoodSpring Suites Austin South Central I-35
4911 S IH35, Austin, TX

Reviews

6.8
Rating 10 - Excellent. 292 out of 1001 reviews" "
Rating 8 - Good. 258 out of 1001 reviews" "
Rating 6 - Okay. 171 out of 1001 reviews" "
Rating 4 - Poor. 107 out of 1001 reviews" "
Rating 2 - Terrible. 173 out of 1001 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

7.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Lazaro, Houston

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I had to go buy bed sheets the bed was wet sheets dirty smells. People were on the hallways sitting down.
Stayed 1 night in May 2024

6/10 Okay

Mark

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Very clean rooms and property. Staff was super nice. Room has a refrigerator, cooktop, and microwave but NO pots, pans, or utensils. No coffee maker in the room. No ironing board. No hairdryer. VERY basic room with a bed.
Stayed 7 nights in Apr 2024

6/10 Okay

Maria

Liked: Staff & service
The staff was very welcoming and helpful. The hallway smelled bad. The room we stayed in was ok for one night but needs an upgrade. The beds were uncomfortable. I wouldn’t recommend for an extended stay.
Stayed 1 night in Apr 2024

4/10 Poor

Pulkit, Seattle

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
- room, elevator and rooms smell terrible - felt unsafe in the neighbourhood
Stayed 2 nights in Apr 2024

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
I loved it
Stayed 2 nights in Apr 2024

2/10 Terrible

Jenna

Stayed 1 night in Apr 2024

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Great place with nice atmosphere. Would stay again!
Stayed 1 night in Apr 2024

10/10 Excellent

Cyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Bridget Anderson on 26 Mar 2024
Dear Cyn,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,

10/10 Excellent

Edward

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff very nice and house cleaning ladies very nice too
Stayed 7 nights in Mar 2024
Response from Bridget Anderson on 26 Mar 2024
Dear Edward,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,

10/10 Excellent

Elisa

Stayed 1 night in Mar 2024
Response from Bridget Anderson on 26 Mar 2024
Dear Elisa,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,

4/10 Poor

Diana

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
It was smelly each place had a different smell, the hallways, elevator, and the room had different nasty smells. One girl at the front desk was rude, no help at all seemed annoyed with any question I asked. I would not stay here again!
Stayed 1 night in Feb 2024
Response from Bridget Anderson on 4 Apr 2024
Dear Diana,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Cyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Response from Bridget Anderson on 4 Apr 2024
Dear Cyn,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice,Quite, and Respectful
The staff is friendly and helpful, check-in was hassle free and quick. I even got to go check the room before I checked in to make sure it was up to my standard. The room itself was comfortable and clean, had a kitchenette. The hounds where clean and didn't have people hanging out in the parking lot all hours of the night. Over all the stay was really nice, quite, and respectful.
Stayed 1 night in Feb 2024
Response from Bridget Anderson on 4 Apr 2024
Dear Mario,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Xochitl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and quiet! Staff nice and accessible
Stayed 6 nights in Feb 2024
Response from Bridget Anderson on 4 Apr 2024
Dear Xochitl,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Makayla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is friendly and very welcoming the room is also clean and not alot of loud noises
Stayed 1 night in Feb 2024
Response from Bridget Anderson on 4 Apr 2024
Dear Makayla,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Herebia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it here the ladies at the front desk are amazing
Stayed 1 night in Jan 2024

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I’m a travel agent and blogger. My daughter and I stayed at this hotel overnight as she was headed back to base. Upon check in we were told that there will be no after hour support. Our initial room had a defective Tv so we were moved to another one which had roaches. It was a horrible stay and I will loot recommend this place to any of my clients
Stayed 1 night in Jan 2024

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

2/10 Terrible

Frank

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Neysha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

6/10 Okay

Cassandra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The police was there arresting drunk people and you can smell weed that people was smoking around the property and the rooms did not look like the website didn’t have a table and chairs to eat on and just had one chair to sit on one side table on one side of the bed didn’t like how the bathroom and shower other than that is was almost a good place to spend one night in the other thing was the people was very noisy in and the rooms shut if the door hard and children was running around in the room you can hear the noise and could not got to sleep you can hear them playing at 2to 3am in the morning so you up until they go to bed so you can sleep so if you go there to get a room to rest before you go to your next destination you should be able to relax until you check out time
Stayed 1 night in Dec 2023

6/10 Okay

Queensly

Stayed 2 nights in Dec 2023

2/10 Terrible

Jmari

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

6/10 Okay

Venezia

Travelled with family, Business traveller, Travelled with pets, Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Even though my family and I stayed in a non-smoking room, the entire third floor smelled of smoke. There was hair on the floor of the room that was not ours.
Stayed 1 night in Dec 2023

4/10 Poor

Rudy

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The clerk was awsome at the front desk when i checked in. The font office closed at 11pm and the clerk said no one would be at the font desk and if i needed something to call 500 on the telephone in the lobby and someone would answer me for help. No one never answered all nite. Our phone didnt work in our room and the Tv. Wouldn't recommend this place to stay again.
Stayed 1 night in Dec 2023

10/10 Excellent

Makayla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Matthew

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
No coffee maker! Cable lost signals blurry
No coffee maker, tv has bad signals blurries
Stayed 1 night in Dec 2023

10/10 Excellent

Jessica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

2/10 Terrible

Rebecca

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Arturo

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023

10/10 Excellent

Bernardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was amazing experience
Stayed 1 night in Dec 2023

2/10 Terrible

Katy

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Eutrisia

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staycation. I would definitely recommend this hotel.
Stayed 1 night in Nov 2023

10/10 Excellent

Kassandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking entrance was easy to miss. We were hoping for a little continental breakfast but only coffee was offered. Staff was very friendly and informative. Descent for the money. we will stay again.
Stayed 1 night in Nov 2023

2/10 Terrible

Manuel Alejandro

Disliked: Cleanliness, staff & service, amenities
That had to be the worst experience ever. The “Hotel” smells like you entered a Veterinarian plus vomit. The bed appeared to be inflatable, the pillows were an inch thick plus they where “browning”. I believe Expedia put it as “Great Value” and that is why I booked it but boy was mislead…it was more like a long stay “hotel”…horrible.
Stayed 5 nights in Nov 2023

2/10 Terrible

Michael

Stayed 4 nights in Nov 2023

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly customer service.
Stayed 1 night in Nov 2023

2/10 Terrible

Maria

They didn’t gave us clean towels and they vandalized my car and stole the catalytic converter. I’m at the dealership trying to get it repaired. $2600!!! Please DONT STAY AT THIS PLACE YOUR CAR IS NOT SAFE!!!
Stayed 2 nights in Nov 2023

10/10 Excellent

Tayon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

4/10 Poor

Larissa

Travelled with group
Disliked: Cleanliness
Elevator and hotel aisle smelled horrible(strong odor) like food. No one went to clean our room. Shower towels are super bad quality.
Stayed 2 nights in Oct 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible stay
Nasty. Laminate tile floors dirty and popping up in bathroom. Chair looked like it was chewed on by dog or cat. Paint peeling everywhere. Furniture had scrapes and scuffs everywhere. Shower water pressure was incredibly low. Lobby and hallways smelled of marijuana and throw up.
Stayed 2 nights in Oct 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad
There wasn't many hotels available still duting the mysic festival but i was able to book this hotel last minute. Honestly it wasnt bad for the price! A little bit of smoker smell in the hall and room but not unbearable for a bon smoker like me. Id stay again if needed.
Stayed 1 night in Oct 2023

6/10 Okay

Graciela

Travelled with partner
Disliked: Amenities, property conditions & facilities
This extended stay hotel seems to be some sort of halfway house. There were a couple of run ins with people who were in a questionable state of mind . Also a lot of wanderers in the parking lot.
Stayed 1 night in Oct 2023

2/10 Terrible

Jennifer

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty Hostel
Checking in was the worst experience ever. Door was locked and the female at the front desk glared at me before letting me in. There was a male sitting in the common area on his phone with his dirty bare feet on the coffee table. She did not greet me or acknowledge me other than demanding identification. The hallway smelled like old vegetables and the elevator had a very strong grease smell. Linens on one bed were dirty and there was a handprint on the bathroom mirror. There was no Kleenex available. Floors were dirty. Did not take my shoes off.
Stayed 1 night in Oct 2023

4/10 Poor

Joe

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Woodspring Austin South bad Coffee no towels
Stayed 7 nights in Sep 2023

10/10 Excellent

LAKESHA M.

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a convenient spot.
Stayed 2 nights in Oct 2023

8/10 Good

LAKESHA M.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay.
Stayed 1 night in Oct 2023

2/10 Terrible

Ashley

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
I was first told that expedia overbooked the property, and that they didn't have a room. After calling Expedia, suddenly the property had two cancellations and could host us. When we got to the property, the doors were locked to get into the lobby. There was a phone to use to call for assistance. It took almost 30 minutes for someone to finally come down and check us in. This was after having to call over snd over for someone to help us.
Stayed 1 night in Oct 2023