"The staff at this hotel are very friendly and polite. They really made a difference to our stay. The hotel was nice and was kept very clean. This hotel would be great for lively couples or friends.
Our disappointment was the noise level throughout the hotel. It was impossible to get any peace at all, including in our room. Since discovering it was an autism friendly hotel, we had high hopes. On arrival our son recieved an autism friendly gift bag, which was so kind and thoughtful. This really made such a difference to us, and it was highly appreciated.
We requested a quiet room ahead of time and expressed our concerns regarding noise because we have an autistic son. At no point did the hotel inform us that this hotel would not be suitable. The way the hotel is set up, there is no way to escape the noise throughout this hotel. My son was upset and crying until the music stopped at 11pm every night. We were told that we have the quietest room in the hotel. I don't suffer from noise sensitivity myself, but I also struggled with the noise and found this frustrating. Its not a bad hotel, it just wasn't suitable for us. I just wished that the staff members could have informed us beforehand when I expressed concerns."
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