Hotel Keluarga di Avenida Kukulkan

"Excelente "

"Food was nothing special Barely any entertainment Room was big and really nice Staff was great "

"The room was clean, the food was excellent, and the staff did everything they could to make our stay enjoyable. I highly recommend this hotel. "

"The property was nice. The room was smaller than we was expected. There were not much activities for kids 9 and 10 years old to do there besides swimming. The food was great at the buffet. We have no luck to have reservations 4 restaurants any before 9 pm. We wish staff services at restaurants and around the pool more attentive like pick up empty plates, taking orders for drinks. One time we asked 3 times for water. But we went spring break the resort fill up with people. Maybe overload....

"Plenty of seating at the beach and no issue getting beach towels. In my opinion the restaurants are overpriced, $510 mexican pesos for buffet breakfast per person and paid $90 CAD for 2 simple entrees, burger & fries and a pesto pasta. Wasn't expecting to pay more in Mexico to eat out than in Canada but I guess these are the going rates at hotel restaurants in Cancun. "

"The rooms were very clean, amazing friendly service. Shuttle on time no issues. No problem with air-conditioning. Matter of fact, we had to shut it off cause it was too cold."

"Great food and pool options. The childcare and children activities were fantastic. Our room was a bit dated, otherwise it was great!"

"The grounds are beautiful and we enjoyed the iguanas and peacocks. Our rooom was clean, but we were not thrilled when they ran out of water for 2 hours. - Couldn’t shower before we went out for the night. Family pool area was mostly clean. Swim up bar pool was disgusting…we avoided it. I understand that it was spring break, but I didn’t see people cleaning outside as often as I would have liked when I saw cigarette butts, cups in the bushes, and tissues in the pool multiple times throughout the...