Hotel dekat Axis Mall

"Great property!"

"yes"

"Excellent staff-friendly, courteous, and helpful. Overall experience from airport-pickup, check-in, concierge, dining, etc., all very satisfying. I specifically wanted to mention Mr Abhishek for his kindness and thoughtfulness. I recommend this property and shall stay here if I visit Kolkata again. "

"Yes - room was clean and comfortable. Staff was very active in supporting our stay. Amenities were good"

"Pros: 1. Good room dining experience. 2. Polite dining staff. 3. Timely food delivery in the room and food cleanup. 4. Checkout experience was smooth. 5. Room cleaning staff was polite and helped me enter the room when I got locked out. Cons: 1. Denied newspaper service by the housekeeping staff all of a sudden during my stay for no reason :). 2. The mirror, floor and some bed sheets in the room had stains (see attached pictures). Expected more clean/newer facility . 3. One of the...

"All my criticism should be moderated by the price, overall this hotel is a good deal. The bathroom had a smell to it, and the restaurant's options were limited, but it was otherwise clean and decent, and a short walk to some malls for food etc.. I also walked to the ecopark, though it's a bit longer. It's a newer, quiet neighborhood, which was nice. The staff brought me a heater for the room when I asked, was able to get my laundry done, etc.. A good stay."

"service is quite good and stay is quite pleasant.All the staff are very helpful"

"The hotel failed to take payment at check-in due to their error. When I noticed, I reached out on WhatsApp and offered to pay, but I was ignored. A month later, they suddenly contacted me and aggressively pursued payment. I paid right away, but they then went silent and still have not provided an invoice despite repeated requests. This was unprofessional and frustrating, and I would caution others about their billing and communication."

"Cleanliness needs to be improved "

"I enjoyed staying here. It’s new, so it’s has some improving to do (no in-house kitchen, for example). The parking advertised turned out to be find-your-own-spot on the street. The two workers i encountered were wonderful- very polite and respectful. They are best thing about the hotel. "

"Small rooms, winter time, struggled with no hot water. Staffs ate good but poor Mngt. "

"fairly clean room "

"The hotel rooms are pathetic . The food provided is pathetic . No extra toilet tissue . You have to call them for additional tissue. The rooms are with water damaged. Single towel provided. "

"Firstly they didn't want to recognize the booking. Somehow I had convince. Room was extremely dirty, unclean bed and bathroom. electrical fault. etc though the behavior of staff was good. but they were helpless. "