"We stayed at this hotel for 7 days with my husband and our 5-year-old daughter, and unfortunately our experience was very disappointing.
The staff were generally unfriendly, rarely smiled, and seemed unwilling to help. Communication in basic English was difficult. At reception, staff appeared cold and unwelcoming.
One incident shocked me: I asked for milk for my coffee and was sent to the bar to pay for it, even though small portions are provided in the room. At the bar, two older male staff members laughed and talked about me while serving me, which felt very disrespectful. Another female staff member was also rude, made me wait unnecessarily, and refused to give me a knife and fork to cut fruit for my child.
Pool service was inconsistent: one staff member was helpful, while another insisted on only one towel per person, even saying this to my child. The pool was also very cold.
Breakfast was exactly the same every day, with no variety. I was not even allowed to take a banana when leaving.
Our room faced a construction site, with noise from 8am daily, and it was dusty.
At check-out, no one asked about our stay or even said goodbye.
Overall, very poor service and not a welcoming atmosphere. I would not recommend this hotel.
"
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