Hotel Highgate di Bal Harbour

"Second time staying there. Great location if you are in downtown Miami, but more importantly, staff was very helpful. My daughter left her bag with wallet and keys, and the hotel retrieved it. In this day and age, it's refreshing to stay at a place where the staff is honest and helpful. Rooms are very large, and they have everything you need including a full kitchen. but we ate at the poolside restaurant/bar and the food was great. Thank you to the team at the Elsner."

"Great pre-cruse stay in Miami. Steps form the Miami mover to get around town and walking distance to some great Miami attractions. View from the 17th floor of Port of Miami was incredible. Staff was great and helped arrange transport to the cruise port for me."

"Balcony door didn’t have a lock. Told the front desk no resolution."

"The staff was great, excellent bell service and front desk service. They made our stay as they're so postive and helpful eveytime you see them. We loved the staff! The room was very dirty and I can only assume they gave us a less desirable room because we had a small dog with us. The wood floor had a lot of loose dirt/grime and so did the shower. The rooms/bathroom look much bigger in photos so that was a bit of shock to see how tiny it was. I know the buildings are older, but it's something to...

"We thoroughly enjoyed our stay at this hotel. The breakfast buffet met our needs, and the complimentary champagne hour was a wonderful bonus. The pool was never crowded, which made for a relaxing experience, and the hotel’s close proximity to the beach was another big plus. What truly made this hotel stand out was the staff. The manager and every employee we encountered went above and beyond to ensure we had a great stay. They promptly accommodated our request to switch rooms upon arrival and...

"We love this hotel! We stay in a bungalow right by the pool and always have an amazing stay!"

"We stayed in a room with a pull-out couch, but the couch was so uncomfortable that nobody could sleep on it. When we pulled it out and prepared the sleeping area, we discovered a dead cockroach on the bed. As a result, our family ended up sleeping together in the main bed. The room itself appeared poorly maintained. The wallpaper was peeling off the walls, and there were several maintenance issues in the bathroom. The shower temperature was difficult to control because the handle was loose and...