Bal Harbour hotel guide. Hilton Hotels hotel in Bal Harbour, Miami

"The Airport shuttle was a great point adding to the service."

"This place was amazing! It had wonderful staff. I was not aware that it was valet parking only but that was okay."

"Everything was clean and proper just a bit old"

"Friendly Front desk Staff were very helpful with requested changes."

"First off when I booked I verified 3 times that the shuttle from the airport was handicapped accessible. Not even close. Was stuck at airport until I had to arrange taxi to get me to Ramada Breakfast was not included. Had to pay $13. Two of the check-in staff were not very friendly. Had a little bit of attitude. 1st room was to be accessible. Not so much. Very small to navigate scooter through room Had to arrange for UBER to take me to Port of Miami 2nd night bigger room but shower was falling apart On departure to airport had to call another accessible taxi "

"No hot water, you pay for premium but best believe you won’t get that. Hotel charges for parking"

"The hotel was in the center of town, a busy section with plenty of construction all around and good walkability. The guests’ age group is young and the music reflects that. The pool has a section under construction. The suite was spacious but only had one bathroom"

"We booked this hotel as a “splurge” night before heading out on a cruise, expecting a relaxing and comfortable experience. Unfortunately, it turned into one of the most frustrating hotel stays we’ve ever had. Our room was placed directly underneath a 24-hour gym something that was never disclosed at booking or check-in. All night long, it sounded like we were beneath a bowling alley. Guests were actively working out and dropping heavy weights onto the floor, creating constant, jarring noise that echoed through the room. What’s most disappointing is how this was handled. I was in contact with the front desk throughout the night via chat, repeatedly reporting the noise above us. At no point did anyone explain that we were under a 24-hour gym and that the noise would not stop. That information would have made a huge difference in how we handled the situation. Around 11:45 PM, we were offered a room change but by then, one of my children and my mom were already asleep, and my youngest had just been woken up by the noise. Moving rooms that late at night was not a realistic solution for our family. We did receive a $100 refund, but it does not come close to compensating for a completely sleepless night and the overall poor experience. This stay fell far below expectations, especially for the price point and how the hotel markets itself."

"Fantastic location. Great Room was spacious with a large kitchen, living area and bedroom. However the room and furniture are starting to show a bit of wear and tear, and sparse/basic furniture on the patio. Rolling shades aren’t blackout so bring a face mask if that’s an issue for you. The rooftop pool was amazing. The gym and free bike rentals were both a great plus. A little pricey but would absolutely stay again if found a room at a good price!"