"We stayed for two nights and initially paid extra for a larger room, but unfortunately our experience with that room was disappointing. The air conditioning unit continuously blew cold air and could not be properly controlled. Maintenance came and simply unplugged it, which wasn’t an acceptable solution since we wanted the option to turn the AC on and off as needed.
The room also appeared worn and not very clean, with noticeable issues on the walls. We had concerns about the shower curtain as well. After we complained, the staff moved us to a standard two-queen room, which actually cost less than the room we originally booked. While the replacement room was fine and met our needs, there was no discussion about a refund or reimbursement for the price difference.
On a positive note, the hotel itself was generally clean, and the breakfast was good. They also hosted an evening social hour with complimentary food, wine, and beer, which was a nice touch. The property was quite crowded during our stay, with many children and youth groups present, so it wasn’t the quietest environment.
Overall, the staff addressed our room concerns by relocating us, but I was disappointed that there was no compensation offered after we paid more for a room that had multiple issues."
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