Search Hotels Near Ball Ground City Hall, Ball Ground

"On arrival we had to wait 15 minutes while the desk clerk assisted another patron. While we waited while another desk clerk was busy doing something on her computer. They both finished and greeted us at the same time. We were helped by the clerk who had been doing something at her computer. She informed us that there was a $6 fee for parking that was not disclosed when we booked the room. When we got to our room we saw there was no coffee maker. We called the desk and were told that they provided 24/7 coffee in the lobby. I asked specifically if there would be coffee in the lobby at 3:30am which was our planned checkout time and was assured coffee is provided 24/7. So at checkout there was no coffee and the clerk on duty said it was being made and wouldn’t be ready until 4am. Then after leaving for dinner we arrived back at the hotel to discover there was a plumbing problem that affected water delivery to the entire hotel. We couldn’t flush the toilet or shower before going to bed. I called the desk and they said that it would be fixed in an hour. After 2 hours I called again and was told they were still working on the problem and if I wanted a refund I could check out. Now It’s 8:30 at night and we were leaving at 3:30 am so changing hotels was not a viable option. Needless to say I lost a lot of sleep over this and got no coffee in the morning. I will never stay at any other Hilton property as long as I live!!!! They made promises that went unfulfilled."

"I never do reviews, but I’m doing one on this place to help folks out. Look elsewhere!! Place hasn’t been maintained or updated since new. Stains and paint chips all over the walls. Drawers so old they kept opening by themselves. Bed like sleeping on granite. It’s now a 2 star hotel pretending to be more."

"Great staff and location. Loved breakfast and the breakfast staff."

"Everything about this place is a 10/10"

"Property was clean, large stain in room 222 on carpet, not much room to stretch and do floor exercises in the tiny gym, not impressed with breakfast especially on the weekend. Staff is always amazing throughout the day and evening. Wish they had microwaves in each room for late night meals. Bar was never really open while there. Pool was closed for maintenance. Overall quite and clean facility. Love the guest visitors bathrooms upon entering the facility. Back main entrance door is broken."

"I had a cleaning staff enter my room while I was in it still …yikes "

"Always a great stay at this location"

"We were disappointed that the pool was under maintenance and wished that this was relayed to us at least at check in. Overall very clean,"

"Everything was great during my stay, but I would recommend upgrading your cable provider and offering free WiFi access. I wasn’t able to utilize the use of watching the tv. The staff were very friendly and helpful as well as respectful."