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Reviews of Whale Tail Hotel

2 out of 5
Whale Tail Hotel
Uvita, 750 East From BCR, Laureles Rd., Ballena, Provincia de Puntarenas

Reviews

8.0

Very good

Rating 10 - Excellent. 4 out of 10 reviews" "
Rating 8 - Good. 4 out of 10 reviews" "
Rating 6 - Okay. 1 out of 10 reviews" "
Rating 4 - Poor. 0 out of 10 reviews" "
Rating 2 - Terrible. 1 out of 10 reviews" "

7.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

7.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The brewery attached to the property was very convenient.
Stayed 1 night in Mar 2024

10/10 Excellent

taras

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel room, choices of nice breakfast, very pleasant staff at reception and overall very relaxed atmosphere with lots of green trees, bushes and flowers. Also we spotted monkeys right overhead and 2 macaws fighting next to monkeys. It was spectacular!
Stayed 1 night in Jan 2024

8/10 Good

Charlotte

Liked: Staff & service, room comfort
A good stay
When we first arrived we were a little disappointed that the rooms are so basic, and the bathrooms could have been cleaner. However, the rest of the hotel made up for this considering the price. The staff were very lovely, the common areas are nice and spacious, the breakfast has lots of freshly made options. The beds were comfy, air con worked well and the showers were hot. The one thing I wasn’t happy with was the lack of security box in the room. We were assured the property was safe and that was our impression as well, but it would have given us peace of mind going out for the day to know our passports were locked away.
Stayed 2 nights in Jan 2024

10/10 Excellent

Charlene

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful garden location, refreshing/relaxing pool..helpful and friendly staff..loved the tea, coffee and juice bar..very good price, would recommend to others
Stayed 2 nights in Apr 2023
Response from front desk on 18 Apr 2023
Thank you Charlene we are really happy you enjoy the staybest regards

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really like the staff! Danielle especially, she was so personable, helpful and friendly:) the property was super large and had multiple amenities! The room was very comfortable and the ac was a bonus!

6/10 Okay

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Overall great area with tons of options to explore. Room was simple and clean but overall had mold growing all over enough to get onto pillows and bedding from structural/maintenance not kept up.
Stayed 1 night in Nov 2022

8/10 Good

Therese

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 4 nights in Feb 2022

8/10 Good

David

Business traveller
Liked: Property conditions & facilities, room comfort
No es tan bueno!!
La verdad me quede esperando la amabilidad de la que otros hablan. Los de recepción bastante pesados hasta ingreidos, a ecepción del muchacho que me reicibio el día que llegue, Los otros muy antipaticos, en el restaurante fue lo mismo, la muchacha que me antendio la primera noche muy amable. en la segunda noche, fatal la salonera llegaba a cada rato, a vigilarme como si fuese a robarme algo. Yo me quede en ese hotel, porque necesitaba estar cerca de unos clientes que estaba visitando, por lo que andaba de trabajo no de paseo. No soy un tipo del más aspecto ni que se vea como un delicuente, pero así me hizo sentir esta persona. lamentablemente no me acuerdo del nombre de ninguno. El personal a ecepción de los que comente, no son nada amables, son arrogantes y prepotentes, no se dan cuenta que tienen trabajo gracias a todas las personas que nos alojamos en ese lugar, que sin clientes se quedarian sin trabajo. Sin duda alguna la mayoría necesita un curso de servicio al cliente.
Stayed 2 nights in Apr 2023