6/10 Cukup Baik
Patricia Ann, Whitstable
Bepergian bersama teman
7 Apr 2026
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The hotel reception area is lovely -mcshanes var & restaurant needs a complete overall as very dated and tables, chairs are wobbly and most chairs have split or damaged covering .
Service is very slow only staffed by young people who looked stressed at times - food was good when it arrived and plenty of it .
Rooms advertised as delux are basic - dirty carpets , old bed frames, pillows are very full but incredibly uncomfortable, woke up with stiff neck , asked for replacements ie soft fud not arrive after 2 days where I actually went and got them myself but no better flat and hard !! Not hotel quality pillows - cold room no extra blankets to use !! Had booked deluxe double room ended up with a triple - 2 single beds - 1 double /kingsize when questioned this I was told that’s the room allocated to you !! Very clutter with the extra beds and not the room we booked !! Tea & coffee supplied in the room which was nice but very sparse -2 tea bags / 4 coffee sachet/ 4 milk /4 sugar -3cups- The experience was disappointing I was expecting more delux - no room safe no mini fridge - 6 coat hangers for a weeks stay. No plugs by bed - the room & bath room were very clean but very dated and dirty carpets !! Didn’t spend much time in it -The staff I have to say are very friendly and always greet you - which was very nice . Would not return
Patricia Ann
Menginap 5 malam pada bulan Maret 2026