8/10 Bagus
Clyde E
Bepergian bersama teman
15 Sep 2025
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Fasilitas
Sharon, at the check-in desk was very kind and helpful. The coworker assisting with breakfast was pleasant. However, Andy the manager at breakfast was very rude and mean to another guest and me. I didn’t see where the toaster oven was located because several people were in front of it. I asked Andy if there is one. He didn’t look at me. He pointed to the area and in a nasty way said it’s over there. Sheesh. I waited my turn behind a female guest. She put her items in the oven. Andy comes over. Looks at her. Loudly he asked Did you put that danish in the oven? She backed away from him. Yes. He yelled at her Can’t you read? She said no sir I don’t have my glasses on. He yelled don’t put anything but bread, waffles and bagels in the oven! She quietly said I’m sorry. He called to the coworker she put a danish in the oven. The coworker said okay I will take care of it. She came over and the guest apologized to her. The coworker said it happens. I’ll take care of it. She was very kind. After I ate my breakfast and the other guest finished, I hugged her and told her I knew she was having a rough morning but it’s going to get better. She thanked me. I talked to the coworker thinking she was the manager but she said no Andy is. This is the second time we’ve stayed here and Andy has been mean to the guests including me. I wasn’t going to book this hotel because of him but thought I would give him another chance. The general manager has my email.
Clyde E
Menginap 2 malam pada bulan September 2025