Eksterior

Ulasan untuk Hampton Inn Baltimore/White Marsh

2.5 out of 5
Hampton Inn Baltimore/White Marsh
8225 Town Center Drive, Baltimore, MD

Ulasan

8,0

Sangat Baik

Penilaian 10 - Sangat Bagus. 429 dari 1001 ulasan" "
Penilaian 8 - Bagus. 287 dari 1001 ulasan" "
Penilaian 6 - Cukup Baik. 134 dari 1001 ulasan" "
Penilaian 4 - Buruk. 74 dari 1001 ulasan" "
Penilaian 2 - Sangat Buruk. 77 dari 1001 ulasan" "

8,2/10

Kebersihan

8,4/10

Staf & layanan

7,2/10

Fasilitas

7,8/10

Kondisi & fasilitas properti

7,2/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Tammy

Disukai: Kebersihan
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 16 Mei 2024
Tammy, thank you for your excellent rating. The team at Hampton Inn Baltimore White Marsh is delighted you had a great experience. We look forward to welcoming you back!

6/10 Cukup Baik

Kevin

Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 19 Mei 2024
Thank you for taking the time to submit this feedback, Kevin.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

6/10 Cukup Baik

Umesh

good hotel but room did not have microwave or fridge.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 21 Apr 2024
Umesh, thank you for sharing your recent experience. It's regrettable to hear that the absence of amenities such as a microwave and refrigerator affected your stay. We strive to ensure our guests' comfort and will certainly take this feedback into consideration as we continue to improve. We do hope to have another opportunity to welcome you back for a more satisfactory stay.

10/10 Sangat Bagus

Rachel

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 16 Apr 2024
Rachel, thank you for your high rating of your stay at Hampton Inn Baltimore White Marsh. We're elated to know you had a positive experience. We hope to welcome you back soon!

4/10 Buruk

Jerry

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
First the beds where not queen. We have a queen bed and what they had was full size. Next was having to pay for parking. If I’m staying at your hotel I should not have to pay for parking. This is the first and last time I will use this Hampton Inn to visit family.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 15 Apr 2024
Jerry, we regret that your experience with us didn't meet your expectations. It's disappointing to hear about the bed size and the parking concerns you had. We're always striving to provide the best possible experience for our guests, and your feedback is invaluable to us. Please know that the parking charge is quite standard and meant to ensure a secure spot for all our guests. We respect your decision but are hopeful you might reconsider and give us a chance to rectify your impression during a potential future stay.

10/10 Sangat Bagus

Timothy

Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 3 Mei 2024
Timothy, we're thrilled to see your five-star rating of Hampton Inn Baltimore White Marsh! It's great to know that your stay was enjoyable. We look forward to welcoming you back on your next visit.

6/10 Cukup Baik

Quintessia

Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 9 Apr 2024
We appreciate the feedback, Quintessia.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 Sangat Bagus

Kiley

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 4 Apr 2024
Kiley, it's wonderful to see your high rating of Hampton Inn Baltimore White Marsh. We're delighted that you enjoyed your stay and we look forward to welcoming you back in the future.

10/10 Sangat Bagus

Dharmesh

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was great,the staff were so nice, shout out to the manger
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 2 Apr 2024
Dharmesh, we are delighted to hear that your stay at Hampton Inn Baltimore White Marsh was exceptional. Your accolade for the manager is greatly appreciated. It's wonderful to hear that our team members' friendliness significantly enhanced your experience. We look forward to hosting you again in the future!

6/10 Cukup Baik

Matt

Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
It’s annoying to have to pay to park at a place like this.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 25 Mar 2024
Matt, we understand that the parking fees may not be to your preference. This charge is implemented to ensure optimal maintenance and security. We hope during your stay, other aspects of your experience met your expectations and we're sorry if this dampened your overall impression. We appreciate you bringing this to attention as we continuously aim to balance the needs and preferences of all our guests.

8/10 Bagus

MARY LOU

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Breakfast was very good . Room was clean . Water in shower goes down slow . Everyone was friendly.
Tanggapan dari Customer Service pada tanggal 18 Mar 2024
Mary Lou, thank you for the positive feedback. We're delighted to hear you enjoyed our breakfast and found our team members to be friendly. We appreciate your note on the shower's water flow and will take it into consideration. At the Hampton Inn Baltimore White Marsh, we strive to continuously enhance our guest experience. We hope to welcome you back in the near future!

10/10 Sangat Bagus

Alexis

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent place
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 18 Mar 2024
Alexis, we're overjoyed to read your succinct yet powerful feedback for Hampton Inn Baltimore White Marsh! We strive to maintain an excellent environment and it's heartening to see our efforts reflected in your experience. Do come and visit us again in the future!

10/10 Sangat Bagus

Philip

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great for a quick stay
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 15 Mar 2024
Philip, thank you for sharing your experience at the Hampton Inn Baltimore White Marsh. We're glad to hear that our hotel offered a useful solution for your short trip. We appreciate you taking the time to share your thoughts and hope to welcome you back in the near future.

10/10 Sangat Bagus

Doug

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Took a shot in the dark, and nailed it. Really great value for price, will recommend.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 11 Mar 2024
Doug, we're delighted to hear that you found the Hampton Inn Baltimore White Marsh to offer exceptional value. It's heartening to see that you'd recommend us. We look forward to serving you again in the future!

4/10 Buruk

Michele

Bepergian dalam rombongan
We had to be re-roomed twice first door didnt work, second the room was never cleaned and smelled like pot, third was fine but no refrigerator. What hotel doesn't give you some form of fridge in the room. Badly under renovation and when we were re-roomed I head “ now thats two rooms I cant sell tonight” like it was my fault. RUDE! I had three adults in the room of a king bed and fold out couch with no linens for the couch. Had to leave room again to get said linens and then it seemed it was an inconvenience. Will never book Hampton Inn again
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 11 Mar 2024
Michele, we understand your recent stay didn't meet your expectations. It's unfortunate to hear of the difficulties you faced with your initial accommodation and the missing refrigerator. We always aim to ensure optimum comfort to our guests and we're sorry that you had an unpleasant experience. Any comments our team members make should reflect our goal to offer superior service, and it's regrettable that this was not the case. We're also sorry about the linens issue - our intent is to make any extra amenities as seamless as possible. We appreciate your feedback and will do our best to improve in these areas.

6/10 Cukup Baik

Michael

Disukai: Staf & layanan, fasilitas
Tidak Disukai: Kondisi & fasilitas properti
Short stay while they were doing work in my house the room was cozy carpet was dirty spots the room and the quality it was a bit overpriced The staff was very friendly
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 11 Mar 2024
Michael, it's wonderful to hear that you had a pleasant encounter with our friendly team members. Nonetheless, we regret to hear about your observations regarding the room's cleanliness and pricing. Rest assured these concerns will not be overlooked. Your comfort and satisfaction remain our utmost priority. We'd be glad to enhance your experience next time you're in need of a place to stay.

4/10 Buruk

Rebecca

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Tried to contact for several hours Sat. Never answered. Bathroom was dirty.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Customer Service pada tanggal 26 Feb 2024
Rebecca, we're genuinely disappointed to read about your recent experience. We recognize the value in seamless communication and a clean space and deeply regret you encountered concerns around these aspects. Your feedback is important to us in our ongoing pursuit of improvement and we're grateful for your time in sharing it with us. We certainly hope for the chance to welcome you back in the future, ensuring a far more satisfying stay.

10/10 Sangat Bagus

DaeShawn

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
10/10 recommend, been to this hotel twice and was great service and great people both times. Very clean and well maintained. Lots of stuff to do around the area and great places to eat as well!
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Customer Service pada tanggal 23 Feb 2024
DaeShawn, we're thrilled to hear you highly recommend the Hampton Inn Baltimore White Marsh. It's wonderful that our attentive team members and pristine environment have consistently met your expectations. Should your travels bring you back to the area, we have more local recommendations we're excited to share with you. Thanks for your support.

4/10 Buruk

Donte

Bepergian bersama teman
Disukai: Kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
Staff was rude when we tried to check in couldn’t find our reservation gave us the runaround for almost 4 hours had to dispute my payment with bank and pay outta pocket to be able to stay daytime staff was able to straighten everything out but after our two night stay. Was a major inconvenience
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Customer Service pada tanggal 26 Apr 2024
Donte, we regret to hear about the challenges you experienced during check-in and can certainly understand how it could have led to inconvenience. While it's reassuring to see that our daytime team members could eventually help sort everything out, your initial discomfort is truly noted. Nevertheless, your feedback is invaluable in making these improvements. We'll strive to enhance our communication and efficiency, ensuring a smoother stay the next time you choose to visit our hotel.

10/10 Sangat Bagus

Christine

Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Customer Service pada tanggal 19 Feb 2024
Christine, thank you for your stellar rating of Hampton Inn Baltimore White Marsh. We're thrilled to learn your stay met your expectations. We hope to have another opportunity to welcome you back in the near future. Safe travels!

8/10 Bagus

Stephenie

Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Customer Service pada tanggal 19 Feb 2024
Stephenie, thank you for choosing Hampton Inn Baltimore White Marsh and for taking the time to rate us. We are thrilled that your stay with us seemed satisfying and we're looking forward to welcoming you back!

6/10 Cukup Baik

John

Bepergian bersama teman
Disukai: Kondisi & fasilitas properti
Reserved for a king stay and they gave us a room with a double bed when I asked why are we getting a double bed they said they ran out of king beds but I booked for a king bed. Didn’t have all the channels on the tv and rugs look old
Tanggapan dari Customer Service pada tanggal 7 Feb 2024
John, we appreciate your feedback. We regret to hear about the confusion regarding the room reservation and the impression given by our television channel selection and carpets. Ensuring our guests' satisfaction is of utmost priority, and we failed to meet your expectations in this regard. We're taking note of your points for necessary improvements. Thanks for bringing these to our attention.

10/10 Sangat Bagus

Johnnitta

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Customer Service pada tanggal 5 Feb 2024
Johnnitta, thank you for taking the time to rate your experience at Hampton Inn Baltimore White Marsh. We are pleased to hear you enjoyed your stay and we look forward to your next visit. Safe travels.

6/10 Cukup Baik

Rebecca

Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Wont be back
Hotel is at White Marsh, close to shops and restaurants. Hotel is older and needs maintenance. I had a sharp edged hole right in the middle of the bathroom floor, and the heater was crazy loud. Also i was on the first floor near the lobby and people were loudly talking and running around all night.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Customer Service pada tanggal 5 Feb 2024
Rebecca, thank you for sharing your feedback. It sounds like the location of our establishment was advantageous for your needs, being surrounded by shops and restaurants. However, it seems you had concerns related to your room, including the loud noise from the heater and disturbances from other guests. We regret that these caused discomfort during your stay and assure you that we take such concerns seriously as we aim for our guests' utmost comfort. Thanks again for bringing this to our attention, and we hope to provide a better experience on your next visit.

10/10 Sangat Bagus

DaeShawn

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Customer Service pada tanggal 5 Feb 2024
DaeShawn, thank you for choosing to stay at Hampton Inn Baltimore White Marsh and sharing your positive rating. It is delightful to know you had a wonderful experience. We hope to have another opportunity to serve you in the future.

10/10 Sangat Bagus

Shani

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great hotel for the money
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Customer Service pada tanggal 2 Feb 2024
Shani, it's wonderful to hear that the Hampton Inn Baltimore White Marsh offers excellent value. We believe in providing a high-quality experience at a reasonable price, and your feedback is a testament to that. We anticipate your next visit.

10/10 Sangat Bagus

Donna

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Easy access of 95
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Customer Service pada tanggal 4 Feb 2024
Thank you for the fantastic rating, Donna!It's outstanding you had such a wonderful experience at Hampton Inn Baltimore White Marsh. We care about the satisfaction of our guests. We can't wait to see you again soon!

8/10 Bagus

Kristin

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It took a few minutes to be greeted at check-in (there wasn't anyone at the front desk so we had to wait). The hotel was clean though. One of the elevators was out of service so waiting for one elevator, especially in the morning when housecleaning was using them to transport all the materials and staff they needed, took longer than it should have. The fire alarm went off for over 15 mins and none of the staff members communicated what was going on...it was just business as usual while the sirens screeched.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Customer Service pada tanggal 1 Feb 2024
Kristin, it's disappointing to hear about your wait times at both check-in and the elevators, especially during peak hours. We hope to streamline these processes to ensure smoother experiences. We're, however, pleased that you found the Hampton Inn Baltimore White Marsh to be clean.Hearing about your fire alarm experience, we understand the discomfort this might have caused. Our team members should have better communicated the situation. Your feedback is invaluable and will be used to further improve our services. We hope to welcome you back for a much-improved experience.

10/10 Sangat Bagus

Ginny

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Customer Service pada tanggal 1 Feb 2024
Ginny, we're delighted that you had an exceptional stay at Hampton Inn Baltimore White Marsh. Your high rating is greatly appreciated! We look forward to hosting your next visit. Thank you.

8/10 Bagus

Christina

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The facility was very well maintained.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Customer Service pada tanggal 1 Feb 2024
Christina, thank you for acknowledging the upkeep of the Hampton Inn Baltimore White Marsh. Ensuring our facilities are in premium condition is crucial to us, and your feedback affirms that we're on the right track. We hope to have you back with us soon!

8/10 Bagus

Rupert

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The lady at the front desk had some of the best customer service I’ve ever experienced. In these days and times that we are in she was a breath of fresh air. I don’t know what I expected but it definitely wasn’t that. I will definitely stay there again just because of her. I feel so bad because I didn’t ask her name due to the fact that I wasn’t really expecting to write a review. I know her name begins with a M maybe Martha, Mary or Marylyn but if she does get a chance to read this I really appreciate you and thank you!
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Customer Service pada tanggal 1 Feb 2024
Rupert, it's great to hear of your experience at Hampton Inn Baltimore White Marsh. Our team members strive to provide guests with exceptional service, and it sounds like you had a memorable encounter with one of our front desk colleagues. Her dedication to our guests is a true representation of our commitment to hospitality. Your kind words are much appreciated and will be shared with our team. We look forward to welcoming you back for another enjoyable stay!

10/10 Sangat Bagus

Djonnie

Menginap 7 malam pada bulan Januari 2024
Tanggapan dari Customer Service pada tanggal 1 Feb 2024
Djonnie, thank you so much for choosing to stay at the Hampton Inn Baltimore White Marsh! We're thrilled you had a fantastic experience with us. Looking forward to serving you again in the near future.

6/10 Cukup Baik

Andrew

Traveler bisnis
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
The only thing I enjoyed about this place was the late checkout (2pm) the side access door was broken, no keycard access. So I had to around front, which was locked, even though there were employees at the desk. The walls were thin and I could hear the people next to me yelling and listening to music until 4 am, I mentioned something to the lady at the front desk, she said security would talk to them. Nothing happened, and later on I heard the same people having sex. On an unrelated note I also found a magnum condom in the package thankfully at the entrance upon arrival, and a fully smoked down to the filter black & mild in the hallway. After the lady at the front desk assured me it was a smoke free property. I have stayed at Motel 6's with more class than this place. The location is decent, lots of restaurants and whatnot nearby. But that signage is awful, small, and one single sign near the entrance, you'd miss it if you weren't looking. I expect better from a hotel with Hilton's brand attached to it, most every other one I've been to at least has soundproofed walls and adequate security measures. Do better please.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Customer Service pada tanggal 1 Feb 2024
Andrew, we regret to hear about the concerns you faced during your visit; your feedback is valuable in helping us continually improve. We normally take pride in ensuring the security and comfort of all our guests, and we’re saddened to learn this was not effectively addressed in your situation. We hope that despite your recent experience, you will consider us for your next visit to Baltimore. Thank you for bringing these points to our attention.

10/10 Sangat Bagus

GARY

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
It was amazing
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Customer Service pada tanggal 1 Feb 2024
Thanks for the perfect rating, Gary!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Hampton Inn Baltimore White Marsh.

10/10 Sangat Bagus

John

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Customer Service pada tanggal 1 Feb 2024
John, it's wonderful to hear that your experience at Hampton Inn Baltimore White Marsh was a satisfactory one. We always strive to provide top-notch service and facilities for our guests, and we're glad to see it reflected in your stay. We eagerly anticipate your next visit.

2/10 Sangat Buruk

Chris

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Hotel has seen better days.
The first room we checked into reeked of the room freshener. We stayed 30 min. and tried leaving the door open—smell was still so strong. The pleasant staff gave us a new room. The second room smelled fine, but the faucet in the shower dripped all night. We checked out at 3am and would not choose this hotel again. It is falling apart.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Customer Service pada tanggal 1 Feb 2024
Chris, it's unfortunate to hear about your recent experience with us. Your feedback regarding the strong scent in the room and an issue with the shower is appreciated. It is through such insights that we can strive to make improvements. We also appreciate your kind words about our team members. This certainly wasn't the hassle-free stay we endeavor to provide, and we hope to have the opportunity to offer you a more enjoyable visit in the future.

10/10 Sangat Bagus

Latoya

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very nice and clean environment..Will visit again in future.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Customer Service pada tanggal 1 Feb 2024
Latoya, it's wonderful to hear you found the Hampton Inn Baltimore White Marsh to be immaculate and pleasing. We're thrilled to know you plan on visiting again. Our team members eagerly await your return. Safe travels until then!

6/10 Cukup Baik

Robert

Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Jean

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Desember 2023

10/10 Sangat Bagus

Sarah

Bepergian bersama keluarga dan anak
Menginap 1 malam pada bulan Desember 2023

2/10 Sangat Buruk

Paula

Bepergian bersama teman
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Gave this hotel another chance after a disappointing stay years ago. Mistake. 1st room was dirty. The toilet seat was dirty so we changed rooms … 2nd room -no fridge no ice bucket.., all ice machines on all floors were broken. My boyfriend had to walk to the Hilton across the street to get ice. Will not stay there again.
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Michelle

Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Markeyda

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This property was nice and clean, the staff was friendly and it is convenient to a lot of shopping and dining.
Menginap 2 malam pada bulan Desember 2023

10/10 Sangat Bagus

Jamie

Bepergian bersama teman, Bepergian bersama hewan peliharaan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff was great and we will definitely stay here again!
Menginap 2 malam pada bulan November 2023

2/10 Sangat Buruk

Allison

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This would have been our second time staying. We liked it the first time. Breakfast included is a plus. But when we arrived for this trip our room was given away. All Expedia reservations cancelled. And they would do nothing for us. Thankfully we had family we could stay with and slept on the floor with our 2 small children. What if we knew no one? All other hotels were booked out as well. While we were trying to figure things out another family came in after going to their son’s funeral and also had their room given away. They do not honour Expedia bookings. Will never go back.
Tanggapan dari Customer Service pada tanggal 13 Feb 2024
Allison, it's deeply unfortunate to learn about your recent experience. You expected to have your reservation honored, and we understand that this disruption would have caused difficulties. We regret the inconvenience it may have caused, especially with your two small children. We want to ensure that all our guests receive the level of service they deserve. Your feedback is crucial as we seek to continually improve. We hope you would consider giving us another opportunity to not only meet but exceed your expectations.

6/10 Cukup Baik

Radhika

Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

john

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great Stay after the renovations
Great stay, Hotel has been renovated back to a Great Hampton White Marsh. I read the reviews before making our reservations (there were some pretty harsh ones) but they appeared to have stayed before all the renovations. Based on my stay I highly recommend this location !!!
Menginap 2 malam pada bulan November 2023

2/10 Sangat Buruk

Hugo

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
The room was too dusty. The bed sheets look like they haven’t been washed in a while. We had to called to get more towels. The sofa bed didn’t have sheets. There were no Blankets in the rooms. No microwave, no fridge. They didn’t come and clean during the day. It was an bad experience
Menginap 2 malam pada bulan November 2023

10/10 Sangat Bagus

Helen

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
The atmosphere was friendly but my toilet kept running all night
Menginap 1 malam pada bulan Oktober 2023