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Reviews of Swiss-Belresort Dago Heritage

4 out of 5
Swiss-Belresort Dago Heritage
Lapangan Golf Dago Atas No.78, Bandung, Jawa Barat

Reviews

8.4

Very good

Rating 10 - Excellent. 12 out of 30 reviews" "
Rating 8 - Good. 13 out of 30 reviews" "
Rating 6 - Okay. 3 out of 30 reviews" "
Rating 4 - Poor. 1 out of 30 reviews" "
Rating 2 - Terrible. 1 out of 30 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mohamad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience overall. Keep up the good work
Stayed 10 nights in Aug 2022
Response from gerriprimacitra on 13 Sep 2022
Dear Mr. Mohamad,Thank you for the time you take writing to us. We really appreciate your positive comments about our rooms and facilities. However, I will work together with the team, in order to enhance our service so we can serve you better in your next visit. Once again thank you and looking forward to welcome you again in our hotel. Best Regards,Gerri PrimacitraGeneral Manager

10/10 Excellent

Dennis J

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Oct 2021

10/10 Excellent

Widjoyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect getaway for golfing or cycling
Plus: 1. The place is almost out of town (~7km from Jalan Merdeka) so not so crowded and offer fresh and cool air. 2. Place is practically next to golf course 3. For those like cycling, it close to Tebing Karaton (7km distance and 500m gradient) 4. Room is clean and quite spacious 32m2 deluxe type. Minus: 1. The only amenities that I aware of are only swimming pool and gym. I don’t see any garden or park. 2. The door is quite thin, you can hear people walk by. Thank you for pleasant stay 🙏.
Stayed 2 nights in Sep 2021
Response from dennyfirdaus on 30 Sep 2021
Dear Mr. Widjoyo, Thank you for having chosen Swiss-Belresort Dago Heritage in your recent stay in Bandung. Nothing pleases us more than hearing your compliments about our hotel. We greatly appreciate it. Once again thank you and we look forward to welcome you back again soon. Best Regards, Denny Firdaus General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing view, one of the best in Bandung. Warm pool helps to relax and enjoy the scenery.
Stayed 2 nights in Jan 2021
Response from dennyfirdaus on 11 Jan 2021
Dear Mr. Anonymous, Thank you very much for the fantastic review and for taking the time to share it with us. It's really encouraging and we greatly appreciated that. Thank you again and we hope it will not be too long before we have the pleasure of welcoming you back to our hotel. Best Regards, Denny Firdaus General Manager

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Nice View, but terrible room
Nice view but room was terrible, poor cleanliness, floor drainage was smelly, the sink drain not working, we have to call enginerring to fix. Shower water flow around the bathtub flooded to the floor. The room very2 noisy from the street and people chattered in corridor. Breakfast was average . Overall it didnt worth the price to stay, regretfully
Stayed 1 night in Jul 2020
Response from idabagusardana on 5 Aug 2020
Dear Mr. Anonymous, I would like to thank you for the feedback concerning your stay, It was our pleasure to have you here with us. I would like to apologies for various issues raised in your review. I have meet with my team to address the issues outlined and actions are being implemented, I am sure it will be better on your next visit. However, we are very sorry for the inconvenience caused by several situations mentioned when you stayed at. We will also review and improved our service. I hope that we could recover your trust in us and welcome you back in your next visit to Bandung. Best Regards, Ida Bagus Ardana General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with nice air but still near from city
Option if want to take a short relax with Bandung fresh air but still reachable from the city.
Stayed 1 night in Feb 2020
Response from idabagusardana on 3 Jul 2020
Dear Mr. Anonymous, Thank your choosing Swiss-Belresort Dago Heritage Bandung as your destination. I am happy to hear about your recent stay and really appreciate your lovely words about our hotel. We are looking forward to welcome you back soon. Best Regards, Ida Bagus Ardana General Manager

8/10 Good

YudistiraYehuda, Jakarta

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Property if you want to enjoy and relax with your family. Highly Recommend this hotel !
Stayed 1 night in Mar 2020
Response from idabagusardana on 1 Apr 2020
Dear Mr. Yudistira Yehuda, Thank you for having chosen Swiss-Belresort Dago Heritage in your recent stay in Bandung. Nothing pleases us more than hearing your compliments about our hotel. We greatly appreciate it. Once again thank you and we look forward to welcome you back again soon. Best Regards, Ida Bagus Ardana General Manager

6/10 Okay

DANNY

Travelled with family
Liked: Cleanliness, staff & service
Consideration
Noisy from motorcycle service in front of hotel The room not sound proof and the corridor and room door need to be redesign to minimize noisy from the public road The hotel room standard like Semi apartment, not feel a bit A luxury things compare with the room rate
Stayed 1 night in Jan 2020
Response from idabagusardana on 31 Jan 2020
Dear Mr. Danny, I would like to thank you for the feedback concerning your stay. Our sincere apologies for the challenges you faced during your stay. We completely understand about the problem and minor adjustment is on going. We will also review and improved our service. I hope that we could recover your trust in us and welcome you back in your next visit to Bandung. Best Regards, Ida Bagus Ardana General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yesss
Good.. very very good. Love the services, warm pool, the view, and the taste of breakfast is excellent
Stayed 1 night in Dec 2019
Response from idabagusardana on 26 Dec 2019
Dear Mr. Anonymous, Thank you for the time you take writing to us. We really appreciate your positive comments about our rooms and facilities. However, I will work together with the team, in order to enhance our service so we can serve you better in your next visit. Once again thank you and looking forward to welcome you again in our hotel. Best Regards, Ida Bagus Ardana General Manager

8/10 Good

Verified traveller

Travelled with family
Too Far from the center city, good only for couple to relax, the most bad is breakfast, food taste not good.
Stayed 1 night in Dec 2019
Response from idabagusardana on 24 Dec 2019
Dear Mr. Anonymous, Thank you for taking the time to share your experience following your stay with us at Swiss-Belresort Dago Heritage Bandung. We are so glad to know that you finally got the right room despite all the challenges you had in the beginning. Your feedback on the breakfast has been shared for immediate improvement. We hope to have an opportunity to welcome you back again and make your stay a memorable one. Best Regards, Ida Bagus Ardana General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
fresh air in uphill Bandung
the overall stay was good.you get to be near the nature especially the forest. Air is very fresh in the pool area. Their isn't much to explore in the Dago area except the Dego theme park. Probably is raining season so limited activities.
view from room
view from room
Stayed 2 nights in Dec 2019
Response from idabagusardana on 24 Dec 2019
Dear Mr. Anonymous, I would like to thank you for the feedback concerning your stay. We really appreciate your compliments about our staff. However, we are very sorry for the inconvenience caused by several situations mentioned when you stayed at. Those have been our focus the past months and I am sure it will be better on your next visit. Once again thank you and we look forward to serve you again in the future occasion. Best Regards, Ida Bagus Ardana General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location with easy access to various tourist attractions. Easy to get GoJek or Grab taxi so no need to book transport for whole day. Avg Rp28000 (SGD2.80) to places like the Susu Farmhouse, Dream park, Flower Garden. If you have 4 pax you should book the family suite - worth it for the price cos there are 2 rooms, sitting room and kitchen. All our us love the family suite
Stayed 4 nights in Nov 2019
Response from Ida Bagus Ardana on 14 Nov 2019
Dear Mr. Anonymous, Thank you for choosing our hotel, and for taking the time to share a real-time feedback! We are so glad to hear that you choose our hotel as your accommodations in Bandung. We hope our hotel could provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to serving you and have a nice stay with us! Best Regards, Ida Bagus Ardana General Manager

10/10 Excellent

Waldemar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic and comfortable stay
Great service, and wonderful stay! I'd give at least 4.5 stars all around, and for sure 5 for service. Helpful staff! Background story: it's our 42nd Anniversary. Had lovely cake and towel statues waiting for us. (We ended up moving from that room for a better view - in the end we decided that the originally chosen room was actually more romantic - thank you for choosing it!) The slight downticks? The light in the front hanging closet would not go out as there was a misalignment of the door - was not a deal-killer, still could sleep. And the curtain between the bathroom and bedroom was somewhat discolored. Very small differences between a full-on 5 star establishment, and just below. This was very very close to 5 stars, but not perfect - a bit of room for improvement. Breakfast was great, excellent care, and though we ended up not using the pool, the water seemed clean and warm. We would recommend this hotel for sure! Big bonus is that from what I can tell, each room has a bathtub - that's becoming a rare commodity, and was one of the deciding factors in booking here. We'd come back.
Stayed 1 night in Sep 2019
Response from idabagusardana on 4 Sep 2019
Dear Mr. Waldemar, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well with our services and facilities. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Best Regards, Ida Bagus Ardana General Manager

2/10 Terrible

Desy

Disliked: Staff & service, property conditions & facilities, room comfort
Service sangat buruk utk hotel baru
Hotel bagus tp pelayanan sangat mengecewakan, pertama kamar saya tdk dikasih handuk saya check in jam 3, dr jam 3 sdh info tdk ada handuk sdh 3 kali telp dan baru diantar jam 6.30, saya berenang jam 6 dan handuk di kolam renang habis sehingga saya dan anak saya yg masih unur -,5 thn naik ke atas tdk pakai handuk krn basah2 an dan di lift jd becek, sdh minta dan handuk dibulang habis. Air di kamar mandi jg sangat kecil sekali
Stayed 1 night in Jun 2019
Response from idabagusardana on 10 Jun 2019
Yang Terhormat Ibu Desy, Saya ingin mengucapkan terima kasih atas tanggapan mengenai masa tinggal Anda, Kami sangat senang Anda memilih hotel kami sebagai tempat tinggal Anda di Bandung. Saya ingin meminta maaf atas berbagai masalah yang diangkat dalam ulasan Anda. Saya telah bertemu dengan tim saya untuk mengatasi masalah yang diuraikan dan tindakan sedang dilaksanakan, saya yakin itu akan lebih baik pada kunjungan di masa mendatang. Namun, kami sangat menyesal atas ketidaknyamanan yang disebabkan oleh beberapa situasi yang disebutkan saat Anda menginap. Kami berharap dapat memulihkan kepercayaan Anda pada kami dan kami memiliki kesempatan untuk menyambut Anda kembali lagi dan menjadikan masa menginap Anda tak terlupakan. Salam Hormat, Ida Bagus Ardana General Manager

8/10 Good

Irman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In total is very nice to stay however very struggle to park our car. It is stiff, narrow and small parking area.
Stayed 1 night in Jun 2019
Response from idabagusardana on 10 Jun 2019
Dear Mr. Irman, Thank you for the lovely words. Our aim is to provide all guests with an unforgettable hotel experience and your honest feedback is an important part of that process. We will continue to perfect our quality of service to enhance the experience of our valuable guests. Once again, thank you and look forward to your next visit. Best Regards, Ida Bagus Ardana General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Hospitality Training for Security Officers
Security only stood and stared at me while I was struggling to grab the parking receipt due to its position and they also put parking cone right in front of the parking machine. It took security awhile to come to help. Not a big issue, but I find it different that security was just sitting on the golf cart and never helped guests to open car doors. Very confusing as well to find way from parking to the hotel, through long aisle and many doors. Alarm went off in the middle of night, we rushed downstairs and was informed that a guest was smoking in the room.
Stayed 1 night in May 2019
Response from Idabagusardana on 11 May 2019
Dear Mr. Anonymous, I would like to thank you for the feedback concerning your stay, It was our pleasure to have you here with us. I would like to apologies for various issues raised in your review. I have meet with my team to address the issues outlined and actions are being implemented, I am sure it will be better on your next visit. However, we are very sorry for the inconvenience caused by several situations mentioned when you stayed at. We hope to have an opportunity to welcome you back again and make your stay a memorable one. Best Regards, Ida Bagus Ardana General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in May 2019
Response from Idabagusardana on 8 May 2019
Dear Mr. Anonymous, Thank you for taking the time to share your recent experience with us. We are glad that you enjoyed your stay. Your lovely feedback is extremely valuable to us, as we strive to provide inspiring stays to all of our guests. I have shared your compliments with the team. We look forward to welcome you back again real soon. Best Regards, Ida Bagus Ardana General Manager

10/10 Excellent

Melati

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One word: WONDERFUL! Should i explain more? Well.. maybe this is not 5 star hotel, but.. why get a 5 star-title if service and other things are not equal? better 4 star with quality above 5 stars! The room was spacious,comfy bed, and super yummy breakfast with lots of varieties. And i love the pool with a view.. and the location was great also. Definitely will be back.
Stayed 1 night in Mar 2019
Response from Idabagusardana on 28 Mar 2019
Dear Ms. Melati, Thank you for the time you take writing to us. We really appreciate your positive comments about our rooms and facilities. Our aim is to provide all guests with an unforgettable hotel experience and your honest feedback is an important part of that process. We will continue to perfect our quality of service to enhance the experience of our valuable guests. Once again, thank you and look forward to your next visit. Best Regards, Ida Bagus Ardana General Manager

8/10 Good

Verified traveller

Stayed 3 nights in Feb 2019
Response from idabagusardana on 4 Apr 2019
Dear Mr. Anonymous, Thank you for the time you take a good rating to us. We really appreciate your positive feedback about our hotel. Once again thank you and looking forward to welcome you again in our hotel. Best Regards, Ida Bagus Ardana General Manager

8/10 Good

Reyner

Travelled with family and small children
Liked: Staff & service
I love the golf course view from my hotel room with mountain view at the background, it was simply amazing and breathtaking. The breakfast food also delicious everyday compare to many 4-star hotels in the region. Hotel staff was also fair and helpful. I didn’t like the parking lot that is very small and tight, I saw many car paint on the wall. Also there was no small hand shower at the toilet that should be common for hotel in Indonesia, also there was no hand shower at the bathtub. During my four day three night stay, the guest parking lift was damaged for the first three days, so everytime I have to use goods elevator that was dirty and inconvenient.
Stayed 3 nights in Feb 2019
Response from Ida Bagus Ardana on 25 Feb 2019
Dear Mr. Reyner, I would like to thank you for the feedback concerning your stay, It was our pleasure to have you here with us. I would like to apologies for various issues raised in your review. I have meet with my team to address the issues outlined and actions are being implemented, I am sure it will be better on your next visit. However, we are very sorry for the inconvenience caused by several situations mentioned when you stayed at. We hope to have an opportunity to welcome you back again and make your stay a memorable one. Best Regards, Ida Bagus Ardana General Manager

8/10 Good

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Ida Bagus Ardana on 5 Jan 2019
Dear Mr. Muhammad, Thank you for taking the time to share your recent experience with us. We are glad that you enjoyed your stay. Your lovely feedback is extremely valuable to us, as we strive to provide inspiring stays to all of our guests. I have shared your compliments with the team at Swiss-Belresort Dago Heritage. We look forward to welcome you back again real soon. Best Regards, Ida Bagus Ardana General Manager

8/10 Good

Abdulelah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018
Response from Ida Bagus Ardana on 5 Jan 2019
Dear Mr. Abdulelah, Thank your choosing Swiss-Belresort Dago Heritage Bandung as your destination. I am happy to hear about your recent stay and really appreciate your lovely words about our facilities and service. We are looking forward to welcome you back soon. Best Regards, Ida Bagus Ardana General Manager

10/10 Excellent

Alghienka

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2018
Response from Ida Bagus Ardana on 29 Dec 2018
Dear Ms. Alghienka, Thank you very much for the review and for taking the time to share it with us. It's really encouraging and we greatly appreciated that. Thank you again and we hope it will not be too long before we have the pleasure of welcoming you back to Swiss-Belresort Dago Heritage. Best Regards, Ida Bagus Ardana General Manager

8/10 Good

HELEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
RESORT ?
Agak kecewa dng nama RESORT krn tdk ada lahan yg dpt disebut resort selain lapangan golf. Jadi jika anda tdk menginap utk bermain golf, tdk dpt menikmati apa yg disebut resort. Berkali-kali salah 1 lift tdk berfungsi / problem
Stayed 2 nights in Apr 2023
Response from gerriprimacitra on 24 Apr 2023
Yang Terhormat Ibu Helen,Terima kasih banyak telah meluangkan waktu untuk berbagi pengalaman Anda dengan kami. Kami sangat senang Anda menikmati kunjungan Anda dan kami sangat menghargai ulasan Anda tentang hotel dan pelayanan kami di Swiss-Belresort Dago Heritage. Kami memohon maaf mengenai beberapa fasilitas dan pelayanan dari staff kami yang tidak memenuhi harapan Anda. Sekali lagi, terima kasih telah tinggal bersama kami dan kami berharap mendapat kesempatan untuk menyambut Anda kembali di kesempatan mendatang.Hormat Saya,Gerri PrimacitraGeneral Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from idabagusardana on 14 Apr 2020
Dear Mr. Anonymous, Thank you for the time you take a good rating to us. We really appreciate your positive feedback about our hotel. Once again thank you and looking forward to welcome you again in our hotel. Best Regards, Ida Bagus Ardana General Manager

10/10 Excellent

Fransiskus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from idabagusardana on 23 Mar 2020
Dear Mr. Fransiskus, Thank you for the time you take a good rating to us. We really appreciate your positive feedback about our hotel. Once again thank you and looking forward to welcome you again in our hotel. Best Regards, Ida Bagus Ardana General Manager

8/10 Good

Hendiono

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nyaman
Lokasi oke, nyaman dan tenang.
Stayed 1 night in Feb 2020
Response from idabagusardana on 27 Feb 2020
Yang Terhormat Bapak Hendiono, Terima kasih telah memilih Swiss-Belresort Dago Heritage sebagai tempat Anda menginap selama di Bandung. Kami senang mendengar tentang kunjungan terakhir Anda dan sangat menghargai ulasan indah Anda tentang hotel kami. Kami berharap dapat segera menyambut Anda kembali di Swiss-Belresort Dago Heritage Bandung. Semoga hari Anda menyenangkan. Hormat Saya, Ida Bagus Ardana General Manager

6/10 Okay

JAHJA

Liked: Staff & service
Stayed 3 nights in Jun 2019
Response from Idabagusardana on 26 Jun 2019
Dear Mr. Jahja, Thank you for the time you take a feedback to us. We really appreciate your positive rating about our hotel. Once again thank you and looking forward to welcome you again in our hotel. Best Regards, Ida Bagus Ardana General Manager

6/10 Okay

Hassan

Liked: Cleanliness, staff & service
تجربة لن تتكرر
تم حجز غرفة جونيور الفندق يعتبر جديد لأكن ليس بذلك المأمول تم تسجيل الخروج من ثاني ليلة ليلا لعدم ارتياحي لا يسمح بالتدخين داخل غرف الجونيور لا يوجد خصوصية في دورات المياه انصح بالسكن في فندق الشيراتون أو فندق ذه ترانس لوكسري
Stayed 2 nights in Jan 2019
Response from idabagusardana on 4 Mar 2019
عزيزي السيد حسن ، شكرا لاختيارك لفندقنا ، وأخذ الوقت الكافي لكتابة مراجعة. نعتذر بشدة لسماع أن مرافقنا وخدماتنا خلال أماكن إقامتك لم تصل إلى توقعاتك. سنقوم أيضا بمراجعة وتحسين خدماتنا. آمل أن نتمكن من استعادة ثقتكم بنا ونرحب بكم مرة أخرى في زيارتك القادمة إلى باندونغ. تحياتي الحارة، إيدا باغوس اردانا مدير عام

8/10 Good

Chuelmin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It has a nice swimming pool with great view.
Stayed 1 night in Jan 2019
Response from Ida Bagus Ardana on 29 Jan 2019
Dear Mr/Ms. Chuelmin, Thank your for choosing Swiss-Belresort Dago Heritage Bandung as your destination. I am happy to hear about your recent stay and really appreciate your lovely words about our facilities and service. We are looking forward to welcome you back soon. Best Regards, Ida Bagus Ardana General Manager