Search Hotels Near Bank Street Farmer's Market, Kalamazoo

"It is called the hospitality business for a reason. During my stay I witnessed both the front desk staff and the breakfast room staff treating guests with disrespect. In the breakfast room a young boy spilled his cup of orange juice. As his mom tried to clean up the orange juice, it was clear that a few napkins were not going to be enough. She politely asked the breakfast bar attendant if there was a mop. The attendant said No, and added that there was just one mop for the entire hotel and that she could not use it. The mom and another hotel guest ended up cleaning the floor with napkins. The mother was black. The breakfast bar attendant was white. At check in another guest was told three times by the staff that if she damaged the room she would be liable for damages. She did not look like someone who would damage a room. I would say this hotel is lacking in basic hospitality."

"Great hotel - good location. Breakfast very average."

"Only good thing about this place was the female staff. I should have checked the rating and description better before I booked it. Room smells, towel very very dirty with stains, no hair dryer rentals, and u less youg et the superior room, you do not get a fridge and a microwave. "

"Parking was good and the pool was closed due to it being out of season "

"Decent litchen. Some utensils. Free coffee. Nice staff. "

"We were in an accessible room which wasn't. The bed was too high and the toilet was too low. Otherwise, it was a good experience. "

"The hotel was clean and great, nothing to note about any of that aspect. However, I paid for this hotel through hotels app in February. Show up, send my husband in to check in and he comes out with an 800 charge on his account. We park and I go in to sort it and they really never give me an answer but they refund after I show them my reciept of payment etc, and said they had us staying until Monday which wasnt the case, my account did not reflect that, and the 800 still didnt add up even if we were staying that long. Regardless they fixed it. The next morning we check out and my husbands card is AGAIN charged 217 dollars, I go back in and they said the original card had declined which was my amex, so that didnt check out and they said I had to contact hotels.com. I went outside, called and they were able to refund again because my card had been charged, in February when I paid... so moral of the story the hotel was clean and fine but they would not stop trying to make us pay for the room again. "

"Nice room for a reasonable price"

"The hotel is a former Holiday Inn Express and it's undergoing extensive renovations. That's why the rate is so low."