Search Historic Hotels in Bankfoot

"Overall this hotel was probably our most disappointing stay on our 5-day tour of Scotland. Whilst the main building and surroundings looked really nice, it did not make up for the disappointment of having to stay in one of the lodges round the side/back. In our lodge, the floor creaked so badly and loudly that we resorted to not moving too much when in the room. If I had known about the 'motel' lodges then I would have booked elsewhere. The staff, on the whole, were professional enough but always seemed too busy and somewhat 'distant'. At no point did we feel 'welcome', not because the staff were unfriendly but rather mostly too busy to deal with us. The only saving grace was that the quality and standard of food was exceptional. As a foodie, I can honestly say that every element was exceptional. It's not a 'cheap' eat but the quality makes it worth every penny. Kudos goes to the kitchen and restaurant staff. Would I choose to stay again? NO. Would I choose to dine here? ABSOLUTELY."

"The staff ignored 21+ phone calls prior to check in and had the audacity to complain. The room had obviously been damaged by water, streaks of brown down the walls, ceiling tiles hanging down in the hallway. Bath spouted more water on the floor than inside the tube, with the lights flickering the whole time. Majority of the staff were rude or barely spoke English. Carpets in the leisure centre held together with tape. Basically a RUINED TRIP. I would NEVER advise anyone to stay in the hotel. There even charge Blue Badge Holders for parking. The Most disgusting place I've ever had the misfortune to stay in "

"Good choice at breakfast. Room was comfortable and clean. Lovely large bathroom. "

"Breakfast was really nice and good supply of different items."

"Great breakfast, great bar food, brilliant staff"

"Yes"

"Nice hotel, friendly staff "

"The hotel needs a re-furb."

"Two of the facilities were closed .resistance pool and hot tub No prior warning of this Plumbing was noisy letting water runaway in the bathroom sink resulted n some very loud gurgling. Breakfast staff seemed inexperienced We had to request toast then jam neither was offered. We felt this should have arrived with the hot drinks drinks or at least offered Bathroom worn Eg cistern button had a missing piece Shelf under sink marked Bath panel is needing replaced Bathroom door was chipped The bedroom floor was uneven which can be expected for an older property however there was a distinct hole/depression around the foot of the bed which could be a trip hazard. A car alarm went off several times in the night and again at 6 am. I feel the staff should have located the owner and asked them to address the issue ie disable the alarm The car was directly under our window. We requested a latte at breakfast this was an extra charge and was brought by the breakfast waiter and yet there was a small service charge for this. I felt this was little bit miserly. I could have asked for the charge to be removed but i just left it on the bill These things did not spoil our trip we just felt they should not occur in a 5star hotel. The room was clean and tidy and warm The bed was very comfortable. The location is amazing the ambience was very good just let down by these few things We will return next year due to a booking error on my part hopefully things will be addressed."