Hotel La Chimenea Casa De Piedad offers a tranquil setting with WiFi and continental breakfast. Guests appreciate practical conveniences like dry cleaning and secure luggage storage. Previous visitors particularly note the helpful staff.
Reviews
9.49.4 out of 10
Exceptional
Popular amenities
Parking included
Free Wi-Fi
Restaurant
Laundry room
Room service
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Check-in start time: 11:00 AM; check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18
Check-out
Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
Children up to the age of 3 years can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
You may be required to pay the following charge at the property: Ecuador value-added tax (VAT) at 15%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Ecuador.
We have included all charges provided to us by the property.
Optional extras
Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
We should mention
This property does not have any lifts
Frequently asked questions
Is Hotel La Chimenea Casa De Piedad pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Hotel La Chimenea Casa De Piedad?
Self-parking is free at this property; nearby parking is also free.
What time is check-in at Hotel La Chimenea Casa De Piedad?
Check-in start time: 11:00 AM; check-in end time: midnight. Late check-in is available during limited hours.
What time is check-out at Hotel La Chimenea Casa De Piedad?
Checkout is at noon. Late checkout is available for a fee (subject to availability).
Where is Hotel La Chimenea Casa De Piedad located?
Situated in Baños de Agua Santa, this hotel is within a 5-minute walk of Banos Central Market and Chocolate Magic Factory. Sebastian Acosta Park and Friar Enrique Mideros Museum are also within 10 minutes.
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Great views. Amazing location & staff.
Rooms are clean and comfortable.
Breakfast included, can’t beat this value for money. I would recommend and return again.
Nice clean room. Very good view from our room, but not all rooms were the same. Better than a continental breakfast. But no lunch or dinner without prior reservation, go out instead. Very small parking lot, so you could get trapped, but it's safe.
Patrick
Stayed 2 nights in Dec 2023
Verified
6/10 Okay
Aren
15 Aug 2024
Not the best
We were put on the 5th floor and there is no elevator. That was a little inconvenient, but they did help carry our bags up, and they offered to move us in the next couple of days, but we didn't want to have to pack everything up again. We had a great view of the city, mountains, and waterfall. Unfortunately, we stayed three nights and they somehow managed to never clean our room or provide clean towels. We also had an ant infestation in one corner of our room. The first TV remote we were given was dead and when we exchanged it, they just put it back in the pile to hand to the next person. The breakfast was not good, and I didn't ever eat any of it because I didn't like the options. My husband ate some and we decided just to go down the road for breakfast after that.
Very clean room. 2 person Jacuzzi tub in the room! Staff did an amazing job cleaning. Great location - quiet street very close to everything that you need/want. Easy 5 min walk to most things. 10 min walk to thermal pools.
There was a trouble with our reservation, and the first night we had a room with only one bed instead of 3, we had a room with 3 beds for the balance of the trip.
It was a little frustrating since we arrived late and really needed to sleep. But at least we had a room.
Rooms are clean and Hotel is well located. Easy to walk to restaurants, thermal pool, market, etc from the Hotel.
Although we were a bit concerned when we checked in and the hotel had apparently not received our reservation through hoteles.com, the staff were very helpful in finding us rooms to our liking and getting us settled. The secure parking eased our mind as to the security of our vehicle. The rooms were comfortable and the breakfast lovely. A bit more proactive staff would be appreciated, as we had laundry sent out and no one bothered to let us know when it was returned, although we were waiting for it. The location is good - easy walking distance to the central attractions and restaurants, while far enough off the noisy streets.
The place is overall nice and I would stay again. Pros: close enough to city center for short walk but not loud. Cons: some of front desk staff did not know how to check us in or out. They need training.
We try to be eco-conscious by hanging out towels on hangers to dry in room. Staff always took towels and the soap bar; so we had to get new ones daily.
Otherwise, nice, clean, cozy place
El hotel estuvo muy bien. La ubicación es muy cerca del centro, como para ir caminando, pero no tan cerca que el ruido molesta para dormir. Es exactamente como se ve en las fotos, las camas fueron muy cómodas. El desayuno incluido estuvo excelente, todo estuvo fresco y la cantidad perfecta. 10/10 muy recomendado