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Reviews of Kap House Hotel

3 out of 5
Kap House Hotel
77 Pirin Str., Bansko, Bansko

Reviews

8.8

Excellent

Rating 10 - Excellent. 9 out of 21 reviews" "
Rating 8 - Good. 10 out of 21 reviews" "
Rating 6 - Okay. 2 out of 21 reviews" "
Rating 4 - Poor. 0 out of 21 reviews" "
Rating 2 - Terrible. 0 out of 21 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

6/10 Okay

C

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kap House is lovely but don’t go to Bansko
Kap House is lovely but don’t go to Bansko. We have been to Bansko 6 times but unfortunately it will be our last. The queues for the gondola were terrible, we had to pay for a minibus on our 2nd day or it would literally have taken hours to get up the mountain. Several of the runs were closed (including some at the top of the mountain), it's too busy for the runs that are open even out of high season and it isn't as cheap as it used to be. The old part of town is still very nice, the hotel was great and the people friendly. If you do go to Bansko stay at the Kap House.
Stayed 3 nights in Jan 2024
Response from Elena Djoleva - owner on 24 Jan 2024
Hello, Thank you for the review, it is important for our work. You like the service, the hotel and our work. You recommend the hotel! And you give a low rating! What does Kaphouse have to do with the lift queues and the fact that you are disappointed with Bansko?The rating is given for the hotel, not for Bansko!Be healthy

10/10 Excellent

Gueorgui

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful, room neat and clean, location great, continental breakfast -very good and cattered personally for you. The hotel exceeded my expectations.
Stayed 1 night in Aug 2023
Response from Kap house on 11 Aug 2023
Thanks for the high rating. Welcome to us again!

8/10 Good

Yaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and very nice room
The room was very big, the location is great, around 5 minutes walk to to the gondola. Breakfest wasn't much but it was very affordable so it was fine. There is a great Jacuzzi available. Ski room is on the smaller size and could use frw more shoes dryers - available only for 4 pairs.
Stayed 5 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, comfy beds, and fabulous restaurant with 20% off. Amazing value, 10min walk to the Gondola. Lion bar 4 paces away, great find.
Stayed 7 nights in Feb 2020
Response from Elena on 9 Mar 2020
Thank you very much for your feedback. You`re always welcome in our hotel and we hope we will see you again next season!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2020
Response from Elena on 28 Feb 2020
Dear Michael, thank you very much for your feedback, we hope we see you again next season. Best Regards.

10/10 Excellent

Viktor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with spa
Very nice hotel with excellent spa, sauna, Jacuzzi, small pool. Economy room on a 3rd floor was adequate for me as a solo skier/traveler, but for a couple I would suggest to book a standard room with the balcony. People there are very nice and helpful, and it's only about 6 min walk from the gondola. Internet was very good.
Stayed 6 nights in Mar 2019
Response from Елена Джолева on 30 Mar 2019
Hello Viktor, we are glad to see that you like the hotel.You are very welcome any time you want to visit us.We will do our best to make your stay comfortable and pleasant. Best Regards!!!!

8/10 Good

Francesca

Liked: Cleanliness, staff & service, room comfort
basic hotel 5 mins walk from the gondola
Kap House is a good basic hotel close to the slopes on the Main Street - the rooms were cleaned everyday and fresh towels provided. The breakfast is an additional +7BGN per person per day, very convenient but you could find better value and quality outside. The spa facilities are ok, the changing rooms are very basic and the pool/jacuzzi area smelt like oil from the kitchens most days which was a bit off putting, sauna was all fine. The ski equipment store/dry room near the reception was very useful.
Stayed 5 nights in Jan 2019
Response from Елена Джолева on 5 Feb 2019
Dear Francesca, thank you for this review, it is important for us, to become a better hotel for our guests. Best Regards.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
more than avarge, good value for money
nice spa, ok service, breakfest was a little weak no coffee, great location, beds werent that comfy, weak wifi
Stayed 3 nights in Jan 2019
Response from Elena Djoleva on 14 Jan 2019
Dear Daniel, thank you for this review is important for us. We are small family hotel, the breakfast is on a buffet and we have almost everything, coffee, tea milk too all the time. About the beds comfort is depence to different people.

8/10 Good

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice service. Helping in the stairs.
Stayed 1 night in Sep 2018
Response from Елена Джолева on 2 Oct 2018
Thank you

8/10 Good

Lloyd

Liked: Staff & service, property conditions & facilities, room comfort
Great value for money
4 young lads at end of season skiing holiday. Great location to slopes and restaurants. Room and hotel had everything we needed. Would stay here again if we were to return.
Stayed 6 nights in Mar 2018
Response from Elena Djoleva on 2 Apr 2018
Hello, we thank you for the good review and we hope we will see you again :)

8/10 Good

chef, southampton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was great for what we needed it for
Good position for gondola approximately 5 min walk. Good bars and restaurants near by, loins bar just outside hotel and ginger restaurant which is close by did good food and drinks. Hotel was perfect for what we needed it for and would use again
Stayed 4 nights in Jan 2018
Response from Elena Dzholeva on 28 Jan 2018
Thank you for your rate, we glad to be our guests. Wait for you next year. Best Regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great hotel, highly recommended if you want value for money
Response from KapHouse Hotel on 5 Mar 2017
Thank you for your commend. It will be pleasure to our guest again.

6/10 Okay

Veneta

Stayed 2 nights in Dec 2022

8/10 Good

Kjell Arne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The shower must be repaired. Not possible to lock door with second lick due to no hole in frame for slide.
Stayed 1 night in Feb 2020
Response from Elena Djoleva on 8 Feb 2020
Dear Kjell Arne, thank you for your review it is important very important for us.After we check in the room in your bathroom we couldnt find any problem with the shower and if there was any problem why you didn`t tell us to fix it.About the lock, there is no hole for the lick because this door is automatically locked from outside and there is no way to open the door without a key. Thank you and we hope we will see you again.

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, room comfort
Kap House is value for money ...
Friendly and helpful staff. Easy check in. Walking distance to gondola ski lift. Restaurant of the hotel has lots of choice and is open late. Room was spacious with a good shower and good wifi connection. Overall look is a bit old fashioned but don't have a problem with that. I haven't seen a lift in the hotel so if you stay on the 3th floor ... If we would go back to Bansko we 'll stay again in Kap House !
Stayed 3 nights in Feb 2019
Response from Elena Djoleva on 15 Mar 2019
Dear Brent, you are always welcome in the hotel and we are greatfull for the good review.Its a small family hotel and you can see ,that there is no elevatior in every reservation web sites. Thank you very much!We hope we`ll see you again :)

8/10 Good

Katja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr empfehlenswert
Ein sehr schönes Hotel in einer wunderschönen Umgebung. Das Hotel ist zentral gelegen, das Zimmer war sauber und freundlich eingerichtet. Das Personal immer freundlich und zuvorkommend. Wir werden bestimmt wieder dort buchen!
Stayed 2 nights in Jul 2018
Response from Елена Джолева on 7 Aug 2018
Сърдечно благодарим!!!!!

10/10 Excellent

SOULTANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Αρκετά καλό σαν σύνολο, πολύ βολική η τοποθεσία του και καθαρά δωμάτια. Το wifi μπορεί να παρουσιάσει κάποιες φορές πρόβλημα. Εύκολο parking ακριβώς μπροστά στην είσοδο. Στα συν, επιπλέον έκπτωση εαν επιλέξετε για φαγητό το εστιατόριο που υπάρχει στο ισόγειο, το οποίο είναι και από μόνο του μια ξεχωριστή επιλογή ως κατάστημα.
Response from KapHouse on 25 Feb 2018
Thank you very much for your review, it is very important for us. Thank you again and we hope to visit us again!!!

8/10 Good

Not Provided

Liked: Cleanliness, staff & service, room comfort
God beliggenhed
Godt og billigt hotel som ligger fint i byen
Stayed 1 night in Sep 2017
Thanks!

10/10 Excellent

laetitia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nous avons réservé la dernière chambre disponible.Accueil très très sympa. Jacuzzi, sauna et petits ronds dans la piscine intérieure avant d'aller au festival à deux pas. Nous avons passé une nuit calme. Petit déjeuner simple mais bon. Une bonne adresse...
Stayed 1 night in Aug 2017
Dear Laëtitia, thank you for your high rate. It was pleasure to be our guests, you are welcome any time. Best Regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Приятным бонусом оказалась 20% скидка в ресторане "веранда" находящемся на первом этаже. Отель находится на центральной улице Банско. В непосредственной близости от баров, поэтому спать с открытым окном не получалось из-за шума.
Спасибо за хорошую оценку!

10/10 Excellent

Laura

Отель хороший но до подъемника далековато. Цена хорошая. Вобщем все понравилось. Люди хорошие, работники отеля.
Response from General Manager on 11 Mar 2017
Спасибо за высокую оценку наша работа.