"I had a generally pleasant stay at this hotel. The room was clean, and the staff were friendly and welcoming throughout my visit.
However, I did experience an issue with service. I requested an extra pillow multiple times and was told that housekeeping would bring it, but it never arrived. The following day, I asked housekeeping directly while they were on rounds, and unfortunately, the request was still not fulfilled.
Overall, a comfortable stay with good cleanliness and courteous staff, but there is definitely room for improvement when it comes to following through on guest requests."