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"This property was not well maintained and the skeleton crew staff were horrible and poorly trained. We ahd to be moved to a separate room the 1st night because the bathroom ceiling was leaking all over the bathroom with water coming out the ceiling and the locks in that door were broken and would not lock."

"The room was clean except there was water all in the coffee tray thing. It obviously had leaked out and no one cleaned around it or refilled it because they would have seen all the water."

"Great stay! Clean, safe, beds were sooo comfy and room temp stayed consistent"

"Clean room and bathroom, staff were pretty nice and helpful, breakfast was an average hotel breakfast but sauage was good 😋"

"Wouldn’t recommend. There was a very strong smell - the bathroom was very beat up and not enough towels for a comfortable stay. "

"Amazing service, friendliest staff I’ve ever encountered A+++"

"I was not happy at check in, the hotel was overbooked. We had 4 guests and had to stay in a one king bed with a half in flared air mattress. Needless to stay it was not a comfortable stay."

"Sonesta sold our room after I reserved and confirmed our room earlier that day. I told them exactly what time we would arrive, and they assured me all was good to go. When I arrived, rude man on phone wouldn’t open door and talked to me through phone (didn’t even see a face) and said manager quit, and when I asked name of person on phone he hung up on me, wouldn’t even open the door for me (even though I called back asking to talk to him about options) and called not one but THREE POLICE squad cars saying I threatened him. What I said was my husband was going to come talk on the phone because I was confused. The Olmstead Police were fantastic realizing we were just normal people confused by driving 7 hours and not having a place to stay late at night. Police pointed out a better hotel for us to stay next door. That hotel next store is top notch, took our honor points number, laughed at the cops being called, and booked us into a nice room immediately paying less than I was at Sonesta. We were not the only one this happened to, as a guest from new hotel told us. Expedia ensured a refund and apologized for our experience. No apology from Sonesta for calling 3 police squads on me. I can laugh at it now, but this goes down in books as official worst hotel experience. "

"Friendly staff"