Exterior

Reviews of Red Roof Inn Rocky Mount - Battleboro

2 out of 5
Red Roof Inn Rocky Mount - Battleboro
6956 NC 4 Battleboro NC 27809 USA, Battleboro, NC

Reviews

7.0

Good

Rating 10 - Excellent. 26 out of 83 reviews" "
Rating 8 - Good. 21 out of 83 reviews" "
Rating 6 - Okay. 16 out of 83 reviews" "
Rating 4 - Poor. 3 out of 83 reviews" "
Rating 2 - Terrible. 17 out of 83 reviews" "

6.8/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Kahlea

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Adraine Rediresponse Specialist on 19 May 2024
Hello Kahlea, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ROCKY MOUNT - BATTLEBORO and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Listen for the price one night I think is ok. One pillowcase and one towel had stain. If you just passing by is ok. Overall clean
Stayed 1 night in May 2024
Response from Oniel Rediresponse Specialist on 6 May 2024
Thank you David, for taking the time to write a review of your stay at the Red Roof Inn Rocky Mount - Battleboro. It is so rewarding to read that you had a good encounter with us and we truly appreciate you letting us know. However, please accept our apologies for the pillow case and the towel. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Linens could be more fresh.
Stayed 1 night in Apr 2024

6/10 Okay

kelvin

Stayed 1 night in Apr 2024
Response from Chirell RediResponse Specialist on 13 May 2024
Dear Kelvin,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Rocky Mount - Battleboro and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

6/10 Okay

Dana

Liked: Staff & service
Disliked: Cleanliness, amenities
The shower curtain smelled moldy to the point none of us wanted to shower.
Stayed 1 night in Mar 2024
Response from Toni-Ann RediResponse Specialist on 5 Apr 2024
Dear Dana,Thank you for taking the time to tell us about your experience at the Red Roof Inn Rocky Mount Battleboro. I am sorry to see that your impression of our property was not a good one due to you finding the shower curtains to have a bad odor. This is regrettable to hear as this is not an experience our guests usually have with us. Thank you for making us aware. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I hope you have a better experience in your future travels.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

6/10 Okay

Meaghan

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Chirell RediResponse Specialist on 19 Mar 2024
Dear Meaghan,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Rocky Mount - Battleboro and I are saddened to see your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Mar 2024
Response from Chirell RediResponse Specialist on 17 Mar 2024
Dear Jorge,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Rocky Mount - Battleboro. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our convenient location. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRediResponse Specialist

10/10 Excellent

Debbie

Travelled with partner
The bed was comfortable. The room needs some thc but the TV was large and had a good selection of channels….easy check in. They did not charge a $50.00 deposit!
Stayed 1 night in Mar 2024
Response from Toni-Ann RediResponse Specialist on 15 Mar 2024
Dear Debbie,Thank you for taking the time to tell us about your experience at the Red Roof Inn Rocky Mount - Battleboro. We're elated to see that you found our beds to be comfortable, that you were pleased with the check in and the sizing of the TV. At Red Roof, we strive to provide our guests with convenience and comfortability, so your comments regarding the room needing to be updated will be taken into consideration. Thank you for sharing your concerns and I hope you have a better experience in your future travels.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Excellent

Natalia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my mom stayed that night and it was very relaxing very clean and quiet. The man upfront was very nice and quick with checking in. The processing fee also came back into my account quickly so I’m very please with that. Would stay here again!
Stayed 1 night in Mar 2024
Response from Toni-Ann RediResponse Specialist on 15 Mar 2024
Dear Natalia,Thank you for being a guest here at our Red Roof Inn Rocky Mount Battleboro. We are happy to have been able to provide you with great quality service, cleanliness and efficiency. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 Good

Brad, Middletown

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basic clean room with the normal amenities, good for a quick overnight stay.
Stayed 1 night in Mar 2024
Response from Recordo, Rediresponse Specialist on 9 Mar 2024
Hey Brad,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Rocky Mount - Battleboro. Red Roof value you as our guest and welcome your 4/5 score. It's great to see your expectations were met with our clean rooms and adequate amenities. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

6/10 Okay

Yuah

Stayed 1 night in Feb 2024
Response from LaTunde RediResponse Specialist on 15 Feb 2024
Hello Yuah, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ROCKY MOUNT - BATTLEBORO and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 Terrible

Movses

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To be clean all the blankets were dirty
Stayed 1 night in Jan 2024
Response from Dannielle Redireponse Specialist on 21 Jan 2024
Dear Movses,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ROCKY MOUNT - BATTLEBORO. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the unclean state of the room. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely, Red Roof Management

2/10 Terrible

Joseph

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Chevanese RediResponse Specialist on 18 Jan 2024
Thank you, Joseph, for rating your recent stay at the Red Roof Inn Rocky Mount - Battleboro. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

8/10 Good

Rammi

Liked: Cleanliness, staff & service, property conditions & facilities
Not bad
Response from Carla RediResponse Specialist on 8 Feb 2024
Hello Rammi, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Rocky Mount - Battleboro and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Bradley

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location. Lots of eating places. I found that the outside door on the bottom floor could not be closed, allowing access to anyone who desired to come in. Also the towels and wash clothes were like sand paper. My recommendation would be to get a better quality product or put a softener on your water for the washers.
Stayed 1 night in Nov 2023
Response from Toni-Ann RediResponse Specialist on 7 Dec 2023
Hello Bradley,Thank you for being our guest here at Red Roof Inn. We're elated to see that the convenience of our location and our proximity to eateries were the highlights of your stay. Your comments however regarding the doors, wash clothes and cleaning products are regrettable to hear, but will be taken into consideration to make changes to improve our customer experience.I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,Red Roof Management

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable. There are very few dining options close. Tried to get a Lyft and an Uber and there wasn't any. Not the hotels fault tho. I'd stay there again.
Stayed 1 night in Dec 2023
Response from Toni-Ann RediResponse Specialist on 6 Dec 2023
Hello Cathy,Your review of our Red Roof Inn Rocky Mount - Battleboro is much appreciated and your comments regarding the cleanliness, comfortability and convenience of our location are rewarding to see. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you again for your review. It would be our pleasure for you to repeat your experience with us here at Red Roof in the future. Very truly yours, Red Roof Management

6/10 Okay

Kim

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The room was good, however, the tv wouldn’t play. I watched a movie on my tablet before we even got through an entire episode because it kept cutting out and having to buffer. The lights outside were also kept on all night. They should be motion sensor or they should have blackout curtains in rooms.
Stayed 1 night in Nov 2023
Response from Oniel Rediresponse Specialist on 29 Nov 2023
Hi Kim,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Rocky Mount - Battleboro. I'm happy to read that you were satisfied with the room you were assigned, however, please accept our apologies for any inconvenience caused by the Tv and lights kept on throughout the night. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Place
Staff was friendly and courteous. Manager also made accommodations for us.
Stayed 14 nights in Nov 2023
Response from Kerry-Lee RediResponse Specialist on 24 Nov 2023
Hello George,I am happy to read your stay was enjoyable here at the RED ROOF INN ROCKY MOUNT - BATTLEBORO. It was rewarding to hear you were pleased with our friendly and courteous staff. We truly appreciate your positive remarks. Our primary goal at Red Roof is geared towards providing a superior level of service and accommodations at the best value and it was joy to have achieved that with your stay.We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

4/10 Poor

richard

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There were to many people hanging around that did not spear to be staying in the hotel. Only thing they had for breakfast was coffee
Stayed 1 night in Nov 2023
Response from Kerry-Lee RediResponse Specialist on 17 Nov 2023
Dear Richard, Thank you for your feedback following your experience with us at the RED ROOF INN ROCKY MOUNT - BATTLEBORO. In response to breakfast and the loitering highlighted we sincerely apologize for the less than ideal experience. We at Red Roof, aim to deliver enjoyable experiences for all our guest and we’re sorry to have not achieve that with your visit. Please know feedback from our guest is always welcome as we strive to improve. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

6/10 Okay

Wayne

Liked: Cleanliness, staff & service
Comfortable night at a good price
Stayed 1 night in Nov 2023
Response from Kerry-Lee RediResponse Specialist on 12 Nov 2023
Hello Wayne,I am happy to read we were your ideal choice here at the RED ROOF INN ROCKY MOUNT - BATTLEBORO. It was rewarding to hear you had a comfortable stay at an affordable price. We truly appreciate your kind remarks. Our primary goal at Red Roof is geared towards providing a superior level of service and accommodations at the best value and it was joy to have achieved that with your stay. We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

10/10 Excellent

PATRICIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kerry-Lee RediResponse Specialist on 28 Oct 2023
Hello Patricia, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN ROCKY MOUNT - BATTLEBORO. It’s great to see you enjoyed your stay, resulting in a 10/10 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

6/10 Okay

Lisa

Travelled with pets
Liked: Staff & service
Very noisy
Stayed 1 night in Oct 2023
Response from Olivia RediResponse Specialist on 18 Oct 2023
Dear Lisa,Thank you for taking the time to tell us about your stay at the Red Roof Inn Rocky Mount - Battleboro. I am disappointed that your experience did not meet your expectations which prompt your 3/5 score. Please accept our sincerest apologies for the noise disturbance you encountered. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need clock, tissues. Nicely renovated room. Reasonable price. Not much nearby for food.
Stayed 1 night in Oct 2023
Response from Antonio,RediResponse Specialist on 7 Oct 2023
Dear Donald,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN ROCKY MOUNT - BATTLEBORO. It’s great to hear that you found our property to be cost efficient and modern. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. In regards to what you described as insufficient toiletries, please accept our sincerest apologies.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room. Great value.
Stayed 1 night in Sep 2023
Response from Recordo Red Rediresponse Specialis on 3 Oct 2023
Hello Jose,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN ROCKY MOUNT - BATTLEBORO. It's great to see you enjoyed your stay, resulting in a 5/5 score. It's thrilling to hear that you were pleased with our room and the value you received for your money. We always enjoy hearing about the positive experiences our guests have at our Red Roof hotels.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

2/10 Terrible

Jam

Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Kerry-Lee RediResponse Specialist on 28 Oct 2023
Hello Jam, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ROCKY MOUNT - BATTLEBORO and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist

8/10 Good

Holly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was quick and easy and front desk was friendly and welcoming. Room itself was very clean with a very comfortable bed. We requested a room on the front side of the property which was accommodated. Looks like they are continuing some renovations on the other side. Would stay again.
Stayed 1 night in Sep 2023
Response from Tianna RediResponse Specialist on 10 Sep 2023
Hello Holly,Thank you for taking the time to write a review of your stay at the Red Roof Inn Rocky Mount - Battleboro. It was great to hear that you were pleased with our clean hotel and convenient location. Our aim is to deliver a positive experience for all our guests and we're happy to have achieve that with your stay. Positive guest feedback, like yours, is always an encouragement to all of our staff at Red Roof as we strive to continuously improve the quality of our services. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,TiannaRediResponse Specialist

8/10 Good

Dan

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Gabrielle RediResponse Specialist on 5 Sep 2023
Thank you for taking a moment to leave a review, Dan. Myself and the staff at the Red Roof Inn Rocky Mount - Battleboro appreciate your 8/10 score following your stay. We aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely, Gabrielle RediResponse Specialist

8/10 Good

Elizabeth

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the layout
Stayed 1 night in Jul 2023
Response from Tianna RediResponse Specialist on 22 Aug 2023
Hello Elizabeth, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Rocky Mount - Battleboro. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the layout of the hotel. We value you as our guest and appreciate your feedback. Thank you again for your review. We hope to continue to provide great experiences for you. Sincerely, Tianna RediResponse Specialist

10/10 Excellent

Perry

Stayed 1 night in Aug 2023
Response from Tianna RediResponse Specialist on 21 Aug 2023
Thanks for sharing this perfect rating, Perry. Myself and the staff at the Red Roof Inn Rocky Mount - Battleboro were over the moon when we saw your five-star rating. Our aim is to deliver a positive experience for all our guests and we're happy to have achieve that with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.Thank you again for sharing your rating and we can’t wait to see you under our roof soon, where we can provide you with another phenomenal experience.Sincerely,TiannaRediResponse Specialist

10/10 Excellent

Antonio

Travelled with family
Liked: Staff & service
Air conditioner noise
Stayed 1 night in Aug 2023
Response from Tianna RediResponse Specialist on 26 Aug 2023
Hello Antonio,Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn Rocky Mount - Battleboro. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. However, I sincerely apologize for the air conditioner noise. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,Tianna RediResponse Specialist

2/10 Terrible

Sheila Mae R.

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Nishaye Red Roof Management on 8 Aug 2023
Hi Sheila, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Rocky Mount - Battleboro. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. I sincerely apologize that your stay didn't meet your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof Management RediResponse Specialist

8/10 Good

Marlon

Disliked: Amenities
I'm still waiting on my deposit that I was unaware of when I reserved my room through Expedia - it has been over the 48 hrs I was told.
Stayed 1 night in Jul 2023
Response from Sashauna Red Roof Management on 3 Aug 2023
Dear Marlon,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn Rocky Mount - Battleboro. I'm so glad we earned your 4/5 score. As it relates to your deposit, it takes 7 to 14 business days to reflect into your account once it has been reimbursed. Nevertheless, we appreciate your feedback as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Luis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything it’s fine for traveling by 95
Stayed 1 night in Jul 2023
Response from Kerry-Lee RediResponse Specialist on 3 Aug 2023
Dear Luis,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN ROCKY MOUNT - BATTLEBORO. I am happy to know everything was fine for travelling by I-95. Thank you for your perfect scoring. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee RediResponse Specialist

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Kerry-Lee RediResponse Specialist on 3 Aug 2023
Dear Miguel, We at the RED ROOF INN ROCKY MOUNT - BATTLEBORO are thrilled to have earned your perfect scoring of 10/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist

6/10 Okay

Rhonda

Travelled with partner
Liked: Staff & service
Disliked: Amenities
This was a decent hotel. I would stay again
Stayed 2 nights in Jul 2023
Response from Gabrielle RediResponse Specialist on 1 Aug 2023
Thank you for taking a moment to leave a review, Rhonda. Myself and the staff at the Red Roof Inn Rocky Mount - Battleboro appreciate your 3/5 score following your stay. I am happy that you had a decent stay with us. We aim to deliver positive experiences and we’re happy you were satisfied. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely, Gabrielle RediResponse Specialist

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Antonio,RediResponse Specialist on 31 Jul 2023
Hello James, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ROCKY MOUNT - BATTLEBORO and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again. Affordable and friendly.
Stayed 2 nights in Jul 2023
Response from Kerry-Lee RediResponse Specialist on 28 Jul 2023
Dear Alex, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN ROCKY MOUNT - BATTLEBORO. We are happy you had an affordable and friendly stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Kerry-Lee RediResponse Specialist

2/10 Terrible

Katrina

The floor of the room was so dirty. The bathroom stink and the towels were supposed to be white the were stained yellow. DO NOT STAY HERE
Stayed 1 night in Jul 2023
Response from Gabrielle RediResponse Specialist on 21 Jul 2023
Dear Katrina,Thank you for your review following your stay at Red Roof Inn Rocky Mount - Battleboro. You stated that the bathroom smell was less than ideal, the room floor was dirty and the other concerns mentioned hindered your experience. Our team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience. Please know that we value you as our guest and appreciate your feedback.Thanks again and we wish you all the best in your future travels.Sincerely, Gabrielle RediResponse Specialist

2/10 Terrible

gary

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not clean old furniture carpet dirty
Stayed 1 night in Jul 2023
Response from Gabrielle RediResponse Specialist on 17 Jul 2023
Dear Gary,Thank you for your review following your stay at Red Roof Inn Rocky Mount - Battleboro. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the uncleanliness, old furniture and dirty carpet displeased you, which was regrettable to read. Your satisfaction is important to us and we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,GabrielleRediResponse Specialist

10/10 Excellent

Jeffrey P.

Stayed 1 night in Jul 2023
Response from Gabrielle RediResponse Specialist on 1 Aug 2023
Thank you for taking a moment to leave a review, Jeffrey. Myself and the staff at the Red Roof Inn Rocky Mount - Battleboro appreciate your 5/5 score following your stay. We aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely, Gabrielle RediResponse Specialist

6/10 Okay

Dora

Stayed 1 night in Jul 2023
Response from Tianna RediResponse Specialist on 12 Jul 2023
Hello Dora,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Rocky Mount - Battleboro was disheartened to see your stay resulted in a 6/10 score. We strive to provide guests with all the comforts of home, so I am disappointed that we fell short with you. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Sincerely,TiannaRediResponse Specialist

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ok for quick stop
Clean nice ppl room smelled like weed though and beds were hard only two towels in room but it was cheap
Stayed 1 night in Jul 2023
Response from Toni-Ann RediResponse Specialist on 10 Jul 2023
Dear Valued Guest,We are sorry to hear your recent experience at the RED ROOF INN ROCKY MOUNT - BATTLEBORO did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,Toni-AnnRed Roof Management RediResponse Specialist

10/10 Excellent

Sarina

Stayed 1 night in Jul 2023
Response from Toni-Ann RediResponse Specialist on 9 Jul 2023
Hello Sarina,I am pleased to have had you as our guest. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what were doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRediResponse SpecialistRed Roof Inn - Redroof

6/10 Okay

Jay

Travelled with family
Disliked: Property conditions & facilities
Could tell previous people smoked in the room
Stayed 1 night in Jun 2023
Response from Devorine RediResponse Specialist on 7 Jul 2023
Hello Jay,Thank you for your review following your stay at Red Roof Inn Rocky Mount - Battleboro. I am so sorry that you were able to tell that the previous occupant smoked in the room. Please accept our apologies. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,Devorine RediResponse Specialist

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
The rooms was set up very well but I’m pretty sure it was once a smoking room even though I ask of nonsmoking. The floor was dirty in the room and shower.
Stayed 1 night in Jul 2023
Response from Tianna RediResponse Specialist on 5 Jul 2023
Hello Valued Guest,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Rocky Mount - Battleboro. We sincerely appreciate your feedback and are happy to hear you were pleased with the set up of your room. However, you mentioned that the uncleanliness of the floors hindered your stay. We strive to provide guests with all the comforts of home, so I am disappointed to see your 6/10 score.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely, Tianna RediResponse Specialist

2/10 Terrible

Janet

Disliked: Cleanliness, staff & service, property conditions & facilities
They had no record of our reservation and did not care if we had an itinerary number. We drove from Pennsylvania to NC and stopped on our way to South Carolina.
Stayed 1 night in Jun 2023

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jun 2023
Response from Tianna RediResponse Specialist on 29 Jun 2023
Hello Frank,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Rocky Mount - Battleboro appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRediResponse Specialist

2/10 Terrible

Dianne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse stay ever
When entering the room we noticed there were bugs in the room. We called desk he came up with a can of raid and sprayed. But there was still bugs in sink and shower. After he left there were still bugs everywhere. We told him about the bugs. In the bathroom there was hairs on top of the soap dispenser. And no soap in the bathroom. On one side of the bed you could tell someone had a dog before us. There was dried up dog mess. After complaining many times they said we could leave but we would lose our money because we paid through hotels.com
Hair
Bugs and the shower was so slippery it felt like there was oil on the floor
Hair
Bugs
Stayed 1 night in Jun 2023
Response from Xao RediResponse Specialist on 27 Jun 2023
Thank you for taking the time to tell us about your experience at the Red Roof Inn Rocky Mount - Battleboro with us, Dianne. I am sorry that your experience did not meet your expectations. You stated that the listed bugs, along with the lack of soap described and your other highlighted issues hindered your stay. Any issue related to pest alerts is quickly addressed through the Pest Control company that we work with, as is standard in the industry. In an effort to rectify these in a timely manner, I have shared your comments with the property. Thanks to your feedback, we can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward. Very truly yours,XaoRediResponse Specialist

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was very nice for the price. Room was clean. No breakfast, just coffee.
Stayed 1 night in Jun 2023

6/10 Okay

Joseph Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty. Filthy in fact. Broken toilet. Tv didn’t work.
Stayed 1 night in Jun 2023
Response from Tianna RediResponse Specialist on 24 Jun 2023
Hello Joseph,Thank you for taking the time to leave a review of your stay. I appreciate your comments regarding your recent stay at the Red Roof Inn Rocky Mount - Battleboro. You indicated that you were unsatisfied with the cleanliness of your room, the broken toilet an television as you described. Please accept our apologies for the inconvenience caused. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.I can assure you that I have brought your feedback to management's attention in an effort to ensure your experience is not repeated. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,TiannaRediResponse Specialist