B&B in Baw Baw Shire

"It’s a nice motel, very conveniently located and has all the necessary amenities."

"The check-in procedure was excellent, with the key being held in a secure 'hole in the wall' that was released when a credit card was swiped for the $100 refundable deposit. The lady I spoke to about my booking was very polite, accommodating in her phone manner and was very helpful. I initially stayed 2 nights, but after I checked out I decided to stay one more night. I rang reception and was told the room I had the previous 2 nights would be held for me. I was disappointed that the only 'servicing' of the room was that fresh towels were provided; the bins were still full, a used coffee cup was still on a bench and no cleaning had been done. My main negative observation was how dated the room was. The carpet was worn and the bathroom was badly in need of updating. On the positive side, the room was quiet and peaceful, the shower was excellent, with heaps of water pressure and it was easy to stream YouTube to the TV. The tariff was very reasonable and the quality of the room was inline with my expectations for the cost. "

"The staff at this hotel need some basic customer service training. Young girl wearing glasses on reception continued working on her computer while we waited for a simple greeting and you could tell it was an effort for her to check us in. The lady with henna tattoos on departure was also rude and unfriendly. Hotel otherwise was nice. "

"Parking was easy. Collection of key was quick and easy due to prepayment. Room was adequate for my brief stay - clean and the shampoo etc. were fine. Towels soft, bed was very comfortable and being a single traveller I felt safe in my room. "

"Nice room. Appreciated the complimentary wine and nibbles! Good parking. Will stay again. "

"Parking easy"

"The staff was extremely supportive. Clean room . Etc"

"All good"

"Great place to stay. Cheap but great value."