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Reviews of Pan Pacific Beijing

5 out of 5
Pan Pacific Beijing
No. 2 Huayuan Street, Xicheng District, Beijing

Reviews

9.2

Wonderful

Rating 10 - Excellent. 58 out of 87 reviews" "
Rating 8 - Good. 23 out of 87 reviews" "
Rating 6 - Okay. 4 out of 87 reviews" "
Rating 4 - Poor. 0 out of 87 reviews" "
Rating 2 - Terrible. 2 out of 87 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Gang

Stayed 4 nights in Jan 2020

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Fantastic place and location. Staff was very helpful in making our stay in Beijing very comfortable. Beds were unbelievably very comfy.
Stayed 2 nights in Jan 2020
Response from Larry LV General Manager Pan Pacific Beijing on 1 Feb 2020
Dear Valued Guest, Greetings from Pan Pacific Beijing, Thank you for sharing with us your nice feedback. We are so pleased to read that we have a fantastic place and location. Thank you, Looking forward to welcome you back soon in our hotel, Sincerely yours,

10/10 Excellent

Val, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service of the concierge and bellhop has been really good.
Stayed 3 nights in Dec 2019
Response from Larry LV General Manager on 16 Jan 2020
Dear Valued Guest, Greetings from Pan Pacific Beijing, Thank you for your feedback. Happy you have a great time in our hotel. Thank you for your trust, Sincerely yours, Larry LV General Manager

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Nice hotel in convenient location with Starbucks right next door. English speaking just so do
Stayed 6 nights in Dec 2019
Response from Larry LV General Manager on 14 Jan 2020
Dear Valued Guest, Greetings from Pan Pacific Beijing, Thank you for your feedback. Happy you have a great time in our hotel. Thank you for your trust, Sincerely yours, Larry LV General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Larry LV General Manager Pan Pacific Beijing on 30 Dec 2019
Dear Valued Guest, Greetings from Pan Pacific Beijing, Thank you for your feedback. Happy you have a great time in our hotel. Thank you for your trust, Sincerely yours, Larry LV General Manager

10/10 Excellent

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2019
Response from Larry LV General Manager Pan Pacific Beijing on 28 Dec 2019
Dear Jonathan, Greetings from Pan Pacific Beijing. Thank you for your top score, we really appreciate your support. Thank you very much for your trust, Looking forward to welcome you back soon in our hotel

10/10 Excellent

Hairu

Stayed 2 nights in Dec 2019

10/10 Excellent

Zhen

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay, cleanliness and service wonderful. The staff at the front desk went above and beyond to help us with the booking of tickets to tourist attraction, changing of dates and refunding us. We indicated that it was for a birthday celebration and when we arrived to the room it was nicely decorated. We checked in and went out, by the time we came back they surprised us with a birthday cake in the room. Thank you for the wonderful stay!
Stayed 2 nights in Nov 2019
Response from Larry Lv General Manager Pan Pacific Beijing on 19 Dec 2019
Dear Valued Guest, Greetings from Pan Pacific Beijing, I am glad to read that you have a great experience in our hotel. I will pass your good message to our team. Thank you also for your nice words about our hotel location. Definitely we are looking forward to welcome you back soon in our hotel. Sincerely yours, Larry Lv General Manager Pan Pacific Beijing

10/10 Excellent

chin, SINGAPORE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible to metro within minutes of walk. Shopping malls and selection of restaurants nearby. Just a stop or 2 away from forbidden city and tiananmen Square. Upgraded to a suite. Pleasant comfortable stay with family of 4. Staff service was great, even with last minute request for transport to great wall. Thanks for the arrangement.
Stayed 3 nights in Nov 2019
Response from Larry LV General Manager Pan Pacific Beijing on 8 Dec 2019
Dear Valued Guest, Greetings from Pan Pacific Beijing, I am glad to read that you have a great experience in our hotel. I will pass your good message to our team. Thank you also for your nice words about our hotel location. Definitely we are looking forward to welcome you back soon in our hotel. Sincerely yours,

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2019
Response from Larry LV General Manager on 2 Dec 2019
Dear Valued Guest, Greetings from Pan Pacific Beijing, Thank you for your feedback. Happy you have a great time in our hotel. Thank you for your trust, Sincerely yours, Larry LV General Manager

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Beautiful hotel, great rooms and a nice location. Great buffet and super friendly service, just a few communication hiccups but that's bound to happen! Definitely recomend
Stayed 1 night in Nov 2019
Response from Larry LV General Manager Pan Pacific Beijing on 26 Nov 2019
Dear Valued Guest, Greetings from Pan Pacific Beijing, Thank you for your feedback. I really enjoy to read your great feedback about our room, and our location : '' Beautiful hotel, great rooms and a nice location'' We are really happy that you have a great time in our hotel and we definitely looking forward to welcome you back in our hotel. Thank you for your trust, Sincerely yours, Larry LV General Manager

10/10 Excellent

Verified traveller

Stayed 4 nights in Nov 2019
Response from Larry LV General Manager on 26 Nov 2019
Dear Valued Guest, Greetings from Pan Pacific Beijing, Thank you for your feedback. Happy you have a great time in our hotel. Thank you for your trust, Sincerely yours, Larry LV General Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and staff very helpful. One small complaint: the wireless internet was very slow for some reason. Much slower than at other hotels at which I have stayed in China.
Stayed 1 night in Nov 2019
Response from Larry LV General Manager Pan Pacific Beijing on 19 Nov 2019
Dear Valued Guest, Greetings from Pan Pacific Beijing, Thank you for your time to share your experience with us. We are very happy you have a nice stay with us. Thank you for your feedback about the internet, we will try our best to fix this issue. We wish you everything the best and hope to see you again in the future. Definitely, we are looking forward to welcome you back in our hotel, Sincerely yours, Larry LV General Manager Pan Pacific Beijing

10/10 Excellent

Brian

Stayed 5 nights in Nov 2019

10/10 Excellent

Angie, Vancouver BC Canada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is wonderful, thanks to Jah for your professional and friendly arrangement. If something I would like to help improve that is the swimming pool. Please open on time and in time and make sure all the facilities are ready for customers. Also the receptionist who is a young lady should learn and improve a polite professional hospitality.
Stayed 5 nights in Nov 2019
Response from Larry LV General Manager Pan Pacific Beijing on 18 Nov 2019
Dear Valued Guest, Greetings from Pan Pacific Beijing! Thank you very much for taking your time and give us your feedback. I am glad to hear that Jah helped you during your stay. I will pass your kind to Jahida and I believe that she will be very happy for your support. Your recommendation and your kind words will provide a good reference for other guests. We wish you everything the best and hope to see you again in the future. Sincerely your, Larry LV General Manager Pan Pacific Beijing

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review Nov 2019
Service was very helpful. Room was exceptional. Would love to stay here again if I had the chance to stop by Beijing.
Stayed 1 night in Nov 2019
Response from Larry LV General Manager Pan Pacific Beijing on 15 Nov 2019
Dear Valued Guest, Greetings from Pan Pacific Beijing, thank you very much for your nice feedback. I am so happy to read that you have a lovely time in our hotel. Thank you very much for your warms words about our room and our service. Definitely we are looking forward to welcome you soon in our hotel, Thank you for your trust, Sincerely yours, Larry LV General Manager Pan Pacific Beijing

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room is huge and clean. Staff are friendly, especially Mr Neo, who offered to help us to purchase the forbidden city entrance ticket online, and etc. The hotel is just located besides a huge shopping mall 'Joy City', with lots of international brand and local brand shops and resturants. There are also afew 'older' shopping mall along the streets. A local food eating house is situated just across the hotel, and also afew local food stall at the older shopping mall nearby, so gettting economical meals is convenient.
Stayed 5 nights in Oct 2019
Response from Larry LV General Manager Pan Pacific Beijing on 11 Nov 2019
Dear Valued Guest, Greetings from Pan Pacific Beijing, Thank you for your time to share your experience with us. We are very happy you have a nice stay with us. I am also glad to hear that our staff Jahida helped you during your stay. All staffs in Pan Pacific Beijing are trying their best to help all the guest. We wish you everything the best and hope to see you again in the future. Definitely, we are looking forward to welcome you back in our hotel, Sincerely yours, Larry LV General Manager Pan Pacific Beijing

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Convenient location
Location was good. The room was very warm as the thermostat could not be changed, this made it uncomfortable to sleep through the night. We stayed 3 nights so it was quite tough. We had a faulty shower which we requested to be fixed and this wasn’t done. All else was good.
Stayed 1 night in Nov 2019
Response from Larry LV General Manager Pan Pacific Beijing on 9 Nov 2019
Dear Valued Guest, Greetings from Pan Pacific Beijing, Thank you for your feedback about the room temperature, I am sorry to read that you feel uncomfortable during your stay with us. Thank you for the feedback, we will fix this issue. Sincerely yours, Larry LV General Manager Pan Pacific Beijing

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
The air conditioning too hot. Cannot adjust at all
Stayed 4 nights in Oct 2019
Response from Larry LV General Manager Pan Pacific Beijing on 2 Nov 2019
Dear Valued Guest, Greetings from Beijing, first of all please accept my sincere apologies for this bad experience. We are doing investigation and we will make sure that this case will not happen again. I really appreciate your time and sharing with us your precious feedback. I sincerely hope to have the pleasure to welcome you back in our hotel. Thank you for your time Sincerely yours, Larry LV General Manager Pan Pacific Beijing

10/10 Excellent

GeorgeM, Oxford

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A friendly and nice place to stay. Staff are very helpful and the service is very good.
Stayed 4 nights in Oct 2019
Response from Larry LV General Manager Pan Pacific Beijing on 28 Oct 2019
Dear Valued Guest, Greeting from Pan Pacific Beijing. Thank you for your time to sharing your experience with us.Your support is the most important thing for us, we definitely hope to see you again in Beijing in the future! Sincerely your, Larry LV General Manager Pan Pacific Beijing

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2019
Response from Larry LV on 29 Oct 2019
Dear Valued Guest, Greetings from Beijing, first of all please accept my sincere apologies for this bad experience. We are doing investigation and we will make sure that this case will not happen again. I really appreciate your time and sharing with us your precious feedback. I sincerely hope to have the pleasure to welcome you back in our hotel. Thank you for your time Sincerely yours, Larry LV General Manager Pan Pacific Beijing

10/10 Excellent

Trina, San Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are helpful and friendly especially Daniel.
Stayed 4 nights in Oct 2019
Response from Larry LV General Manager Pan Pacific Beijing on 21 Nov 2019
Dear Valued Guest, Greetings from Pan Pacific Beijing, Thank you for being our guests. I am glad to read that we offer you a great service. Thank you for your trust, Looking forward to welcome you back soon in our hotel.

6/10 Okay

Verified traveller

Liked: Staff & service
Wifi connection poor, bathroom have stains, and doors don’t close completely. Carpet also had dirty stains all over. The hotel room not worth the price I paid.
Stayed 4 nights in Oct 2019
Response from Larry LV on 29 Oct 2019
Dear Valued Guest, Greetings from Beijing, first of all please accept my sincere apologies for this bad experience. We are doing investigation and we will make sure that this case will not happen again. I really appreciate your time and sharing with us your precious feedback. I sincerely hope to have the pleasure to welcome you back in our hotel. Thank you for your time Sincerely yours, Larry LV General Manager Pan Pacific Beijing

8/10 Good

KOH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was about a 15 Min walk to the metro. Lots of shopping in the area. Lots of people too. I would like to commend Kevin Kang for his exceptional service in helping me retrieve my items which I had accidentally left behind when I checked out. He arranged for its delivery to another city where I was n followed up to ensure I had received them, even though he wasn't working that day. Thanks for giving me peace of mind. Examplery service. Keep it up. I would strongly suggest the hotel provide some seating in lobby. There were none.
Stayed 5 nights in Oct 2019
Response from Larry LV General Manager Pan Pacific Beijing on 21 Nov 2019
Dear Valued Guest, Greetings from Pan Pacific Beijing, Thank you for being our guests. I am glad to read that we offer you a great service. I will pass the message to Kevin, he will be so happy for your support. Thank you for your good words about our location. Thank you for your trust, Looking forward to welcome you back soon in our hotel.

10/10 Excellent

Xiaohan

Stayed 7 nights in Oct 2019

10/10 Excellent

Keem

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean, quiet and spacious. Staffs are courtesy and helpful. Location is near to mrt (around 10 mins). It is close to Xidan shopping area and convenient for dining.
Stayed 7 nights in Oct 2019
Response from Larry LV on 22 Oct 2019
Dear Valued Guest, hello! We are proud to receive your recognition of the comfort of our rooms, and your positive comments will encourage us to continue to work hard and maintain a high quality of service to provide you and every guest with the ultimate enjoyment and experience. We look forward to welcoming you to this hotel again in the near future. Larry LV General Manager Pan Pacific Beijing

10/10 Excellent

Mun Kai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is wonderful, with eateries and shopping close by. Staff service and check In was smooth and we had our room upgraded.
Stayed 1 night in Oct 2019
Response from Larry LV on 22 Oct 2019
Dear Valued Guest, hello! We are proud to receive your recognition of the comfort of our rooms, and your positive comments will encourage us to continue to work hard and maintain a high quality of service to provide you and every guest with the ultimate enjoyment and experience. We look forward to welcoming you to this hotel again in the near future. Larry LV General Manager Pan Pacific Beijing

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from Larry LV General Manager Pan Pacific Beijing on 22 Oct 2019
Dear Valued Guest, hello! We are proud to receive your recognition of the comfort of our rooms, and your positive comments will encourage us to continue to work hard and maintain a high quality of service to provide you and every guest with the ultimate enjoyment and experience. We look forward to welcoming you to this hotel again in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from Larry LV General Manager Pan Pacific Beijing on 22 Oct 2019
Dear Valued Guest, Greetings from Pan Pacific Beijing! Thank you very much for taking your time and give us your feedback. Your voice is the most important things for us. Thank you for your support and we wish to see you again in the future. Sincerely your, Larry LV General Manager Pan Pacific Beijing

10/10 Excellent

Sue, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Great location. Modern and comfortable design.
Stayed 2 nights in Oct 2019
Response from Larry LV General Manager Pan Pacific Beijing on 14 Oct 2019
Dear valued guest, Greetings from Pan Pacific Beijing! Thank you for sharing your experience with us.Your support is the most important thing for us, we definitely hope to see you again in Beijing in the future! Sincerely yours, Larry LV General Manager Pan Pacific Beijing

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Larry LV General Manager Pan Pacific Beijing on 10 Oct 2019
Dear Valued Guest, Thank you very much for your nice feedback about our hotel : Definitely we are looking forward to welcome you back in our hotel. Thank you for your trust, Sincerely yours,

10/10 Excellent

Verified traveller

Stayed 5 nights in Sep 2019
Response from Larry LV General Manager Pan Pacific Beijing on 10 Oct 2019
Dear Valued Guest, Thank you very much for your nice feedback about our hotel : Definitely we are looking forward to welcome you back in our hotel. Thank you for your trust, Sincerely yours,

8/10 Good

Tianxin

Stayed 1 night in Sep 2019

10/10 Excellent

FAISAL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service on Great Price.
Thanks to staff & every thing is perfect in pan pacific hotel:)
Stayed 3 nights in Sep 2019
Response from Larry LV General Manager Pan Pacific Beijing on 23 Sep 2019
Dear valued guest, Greetings from Pan Pacific Beijing! Thank you for your time to sharing your experience with us. Thank you again for your generous words about our colleagues. We strive to provide more personalized and thoughtful service to our guests. We wish you everything the best and hope to see you again in the future.

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
l am looking for a hotel that is safe and warm and this hotel met my expectations!
Stayed 15 nights in Aug 2019
Response from Larry LV General Manager Pan Pacific Beijing on 23 Sep 2019
Dear Valued Guest, Greeting from Pan Pacific Beijing! Thank you for your time to sharing your experience with us.Your support is the most important thing for us, we definitely hope to see you again in Beijing in the future!

8/10 Good

NJTraveler, Beijing, China

Travelled with family
Liked: Cleanliness, staff & service
the staff members at the front desk and gate are extremely helpful and friendly. However, the property seems dated and not very well maintained. it could use a renovation
Stayed 4 nights in Aug 2019
Response from Larry LV Pan Pacific Beijing on 19 Sep 2019
Dear Valued Guest, Greetings from Pan Pacific Beijing ! Thank you for your feedback. We are glad to read that you have a great experience in our hotel : ''the front desk and gate are extremely helpful''. Definitely, we are looking forward to welcome you back soon in our hotel. Sincerely yours, Larry Lv General Manager Pan Pacific Beijing

10/10 Excellent

Angela, Vancouver BC Canada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and professional staff. everything is so good this time. I wold like to recommend this hotel and I do come back again in the near distance.
Stayed 4 nights in Sep 2019
Response from Larry LV General Manager Pan Pacific Beijing on 19 Sep 2019
Dear Ms. Angela, Thank you for your nice feedback. I am so happy to read that you have a great experience in our hotel " Good location and professional staff''. Definitely, we are looking forward to welcome you back soon in our hotel, Sincerely yours,

10/10 Excellent

HWEE LING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019
Response from Larry LV General Manager Pan Pacific Beijing on 10 Oct 2019
Dear Valued Guest, Thank you very much for your nice feedback about our hotel : Definitely we are looking forward to welcome you back in our hotel. Thank you for your trust, Sincerely yours,

8/10 Good

Verified traveller

Stayed 9 nights in Aug 2019
Response from Larry LV General Manager Pan Pacific Beijing on 19 Sep 2019
Dear valued guest, Greeting from Pan Pacific Beijing! Thank you for being our guests. Thank you very much for your support. We are looking forward to welcome you back soon in our hotel, Sincerely yours, Larry LV General Manager Pan Pacific Beijing

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location are really convenient. the property are quite new.
Stayed 13 nights in Aug 2019
Response from Larry LV General Manager Pan Pacific Beijing on 5 Sep 2019
Dear Valued Guest, Greetings from Pan Pacific Beijing, Thank you very much for your nice review. I am so please to read that our location is really convenient and to see we are a nice property. Thank you for your trust, Sincerely yours, Larry LV General Manager Pan Pacific Beijing

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel next to two tube stations and close to main Beijing attraction. The hotel is situated in an area close to several shopping malls. The rooms are spacious
Stayed 3 nights in Aug 2019
Response from Larry LV General Manager Pan Pacific Beijing on 3 Sep 2019
Dear Valued Guest, Thank you very much for your time for sharing with us your valuable feedback. So happy you have a great time with us : ''Nice hotel next to two tube stations and close to main Beijing attraction''. Looking forward to welcome you in our hotel, Sincerely yours,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff service were excellent, cleanliness, comfortable, location was convenient. Would definitely stay there again when I’m in Beijing.
Stayed 5 nights in Aug 2019
Response from Larry LV General Manager Pan Pacific Beijing on 3 Sep 2019
Dear Valued guest, Greetings from Pan Pacific Beijing, Thank you very much for your time to share with us your valuable feedback. Happy to read that you have a great time with us '' Staff service were excellent, cleanliness, comfortable, location was convenient '' Definitely we are looking forward to welcome you back in our hotel,

10/10 Excellent

Cari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay in Beijing
Wonderful hotel! We stayed in room 1525 and it was beautiful and clean. I’m very particular about hotels and this met my standards. It was refreshing to go out and explore during the day and then return to such a lovely room. Staff were very helpful. Not everyone spoke English fluently but it was easy enough to communicate. Good location that is close to Xi’dan metro stop and 2 stops away from Tiananmen Square and the forbidden city. There were many upscale stores and typical food courts located in the shopping mall down the street. Would stay here again. Highly recommend!
Stayed 4 nights in Aug 2019
Response from Larry LV General Manager Pan Pacific Beijing on 20 Aug 2019
Dear Cari, Thank you very much for your trust ! I am so happy to read your WONDERFUL review with us ! Thank you for your warm word about our hotel, our location and our team member. Thank you very much, definitely we are looking forward to welcome you back soon in our hotel !! Sincerely yours,

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2019
Response from Larry LV on 24 Jul 2019
Dear Valued Guest, Greetings from Pan Pacific Beijing! Thank you very much for sharing your experience with us. We wish you everything the best and hope to see you again in the future! Sincerely yours, Larry LV General Manager Pan Pacific Beijing

10/10 Excellent

Gayle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A luxurious guest focussed hotel in a great location. Special mention to the manager Martin. Highly recommended.
Stayed 2 nights in Jun 2019
Response from Larry LV on 1 Jul 2019
Dear valued guest, Greetings from Pan Pacific Beijing! Thank you for sharing your experience with us. I am very glad that our staff are being helpful during you stay. I will pass your kind word to Martin and I believe he will be vary happy for your support. We hope to see you again in the future! Sincerely yours, Larry LV General Manager Pan Pacific Beijing

8/10 Good

tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a ripper place!
Awesome
Stayed 1 night in Jun 2019
Response from Larry LV General Manager Pan Pacific Beijing on 28 Jun 2019
Dear Tony, Greetings from Beijing ! Thank you for your top score, and your warm words. So happy to be a ''ripper place''. Thanks a lot, Looking forward to welcome you back soon.

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2019
Response from Larry LV General Manager Pan Pacific Beijing on 28 Jun 2019
Dear Irene, Greetings from Pan Pacific Beijing ! Thank you for your top score about your stay. Definitely, we are looking forward to welcome you back soon ! Sincerely yours, Larry LV General Manager Pan Pacific Beijing

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and spacious rooms but the service is not up to 5* standards, nor to Pan Pacific standards in the US and Canada locations. Restaurant and lounge staff, even the front desk, needs more training.
Stayed 5 nights in Jun 2019
Response from Larry LV General Manager Pan Pacific Beijing on 28 Jun 2019
Dear Valued guest, Greetings from Pan Pacific Beijing ! Thank you for sharing with us your valuable concerns. I am sorry to read that we did not expect your requirements about our service. Definitely, we will train more our team to reach the 5stars service. We sincerely hope you will grant us another chance to our hotel. Sincerely yours, Larry LV General Manager Pan Pacific Beijing

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Larry LV General Manager Pan Pacific Beijing on 28 Jun 2019
Dear Valued guest Greetings from Pan Pacific Beijing ! Thank you for your top score about your stay. Definitely, we are looking forward to welcome you back soon ! Sincerely yours, Larry LV General Manager Pan Pacific Beijing

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family stayed in 4 rooms. All rooms were big and lovely. Good location near shopping and restaurants. Great service. We informed hotel that one group has early flight and rooms were ready for checkin when they arrived.
Stayed 4 nights in May 2019
Response from Larry LV General Manager Pan Pacific Beijing on 21 Jun 2019
Dear Valued Guest, Greetings from Pan Pacific Beijing ! I am so glad to read your nice comment about our great Service and our big and lovely rooms. Definitely, we are looking forward to welcome you back soon in our hotel ! Thank you for your time, Sincerely yours,