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Ulasan untuk Radisson BLU Martinez Hotel, Beirut

5 out of 5
Radisson BLU Martinez Hotel, Beirut
Phoenicia Street, Beirut

Ulasan

8,6

Sangat Bagus

Penilaian 10 - Sangat Bagus. 470 dari 895 ulasan" "
Penilaian 8 - Bagus. 297 dari 895 ulasan" "
Penilaian 6 - Cukup Baik. 75 dari 895 ulasan" "
Penilaian 4 - Buruk. 23 dari 895 ulasan" "
Penilaian 2 - Sangat Buruk. 30 dari 895 ulasan" "

8,8/10

Kebersihan

9,0/10

Staf & layanan

8,2/10

Fasilitas

8,4/10

Kondisi & fasilitas properti

8,2/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

George

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Paul Nassar pada tanggal 17 Mei 2024
Dear George,Thank you for the Great feedback, I am Glad to see that we reach this full satisfaction score, we will keep work hard to stay at your expectations level, looking forward to welcome you back in the near future Best Regards

10/10 Sangat Bagus

Mohamad, Bchamoun

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Spacious rooms, good breakfast, strategic location for walk ability, overall hotel was great 👍 only bad thing is no view from hotel
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Paul Nassar pada tanggal 8 Mei 2024
Dear Valued Guest,Thank you for the Great feedback, I am Glad to see that we reach this full satisfaction score, we will keep work hard to stay at your expectations level, looking forward to welcoming you back in the near future

10/10 Sangat Bagus

Michael

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The installations wete great, but the hotel personnel made the visit very enjoyable. I was staying at a diffent hotel and was very unhappy there, so I dropped by the Radisson Blu one afternoon amd had a beer at the bar to get a sense of the place, and immediately liked it. Ila
Menginap 5 malam pada bulan April 2024
Tanggapan dari Paul Nassar pada tanggal 29 Apr 2024
Dear Valued Guest,Thank you for choosing the Radisson Blu Martinez, I am glad to see that we had been a part from your visit memories, thank you for sharing with us this amazing feedback, we will strive to stay at the same satisfactory level; looking forward to welcome you back in the near future Best Regards

10/10 Sangat Bagus

Mohamad

Menginap 2 malam pada bulan April 2024
Tanggapan dari Paul Nassar pada tanggal 8 Mei 2024
Dear Valued Guest,Greetings from Radisson BLU Martinez!A sincere thank you for completing our survey!I was highly enthusiastic while reading your scores particularly since we consider your full satisfaction to be our primary and ultimate quest!I will be looking forward to welcoming you back to infinite perfect stays!Sincerely,

10/10 Sangat Bagus

mohamad

Bepergian bersama teman, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Lo mejor es la atencion al cliente y la sonrisa calida al recibirnos
Menginap 1 malam pada bulan April 2024
Tanggapan dari Paul Nassar pada tanggal 29 Apr 2024
Dear Valued Guest,Thank you for sharing your comment with us, I am so glad to see that we met your expectations in many points, we will strive to maintain on this trust you grant to us, looking forward to welcoming you back the soonest! Best Regards

10/10 Sangat Bagus

Dee

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff at this hotel are amazing. The hotel is clean and inviting. I was disappointed that I didn’t have an option to have air conditioning (rather than heat) in my room - coming from a cold weather climate, I didn’t need heat in my room so I had to leave it off - but the room was very stuffy without any air moving. Breakfast buffet was great but not quite to the same level as my last stay. Overall, great experience.
Menginap 11 malam pada bulan Februari 2024
Tanggapan dari Paul Nassar pada tanggal 4 Apr 2024
Dear Valued Guest ,Thank you for staying with us, your feedback is our corner stone to build our future, I am happy to see that you feel accommodated by our team members and definitely we will follow on the points you mention for improvement, looking forward to welcome you back in the near future Best RegardsPaul NassarGeneral Manager

6/10 Cukup Baik

Amin

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Our stay at Radisson was pleasant but could have been better. The temperature in the rooms is very hot and we made this known multiple times. The hotel team said we they are currently out of season for AC meaning they cannot turn the AC on despite it being 19-21 degrees outside.
Menginap 4 malam pada bulan Februari 2024
Tanggapan dari Paul Nassar pada tanggal 14 Mar 2024
Dear AminThank you for staying with us, your feedback is our corner stone to build our future, I am happy to see that you feel accommodated by our team members and definitely we will follow on the points you mention for improvement, looking forward to welcome you back in the near future

2/10 Sangat Buruk

ahmad

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Services doesn’t match what is mentioned on Expedia Free services are not free, and requests are not provided on time
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Paul Nassar pada tanggal 4 Mar 2024
Dear Mr Ahmad, Greetings from Radisson Blu Martinez!Firstly, I would like to thank you for choosing our hotel to be your home away from home during your recent visit to Beirut!Even more, I would like to extend my sincere gratitude for completing the survey, particularly since we consider your important comments to be treasurable gifts as they not only offer us a chance to improve but also stand out to be a genuine indicator of your true loyalty and concern towards our property!in addition to apologizing to the service shortfall you had faced during your stay, I would highly appreciate it, if you can send me more details.Your Comments Truly Count! I will be looking forward to hearing back from you!Sincerely,

10/10 Sangat Bagus

Tetiana, Pacifica

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
excellent
Menginap 7 malam pada bulan Februari 2024
Tanggapan dari Paul Nassar pada tanggal 25 Feb 2024
Dear Valued Guest,Greetings from Radisson BLU Martinez!A sincere thank you for completing our survey!I was highly enthusiastic while reading your scores particularly since we consider your full satisfaction to be our primary and ultimate quest!I will be looking forward to welcoming you back to infinite perfect stays!Sincerely,

8/10 Bagus

Amgad Samir Suliman

Bepergian bersama teman
Disukai: Staf & layanan, kondisi & fasilitas properti
Good staff , clean,
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Paul Nassar pada tanggal 12 Feb 2024
Dear Mr Samir,Thank you for choosing the Radisson blu Martinez, our main target is your satisfaction and maintain on your preferred expectations level, thank you for sharing with us your feedback, looking forward to welcome you back the soonest Best Regards

10/10 Sangat Bagus

Mohammed

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything is perfect
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Paul Nassar pada tanggal 12 Feb 2024
Dear Mohammed,Thank you for choosing the Radisson Blu Martinez, I am glad to see that we had been a part from your visit memories, thank you for sharing with us this amazing feedback, we will strive to stay at the same satisfactory level; looking forward to welcome you back in the near future Best Regards

10/10 Sangat Bagus

Roy

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Friendly staff
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Paul Nassar pada tanggal 30 Jan 2024
Dear Valued Guest Greetings from Radisson BLU Martinez!A sincere thank you for completing our survey!I was highly enthusiastic while reading your scores particularly since we consider your full satisfaction to be our primary and ultimate quest!I will be looking forward to welcoming you back to infinite perfect stays!Sincerely,

10/10 Sangat Bagus

Naji

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
nice and friendly staff, the pool is clean and beautiful. the only thing is we chose a non-smoking room in a non-smoking floor but people in other rooms kept smoking and we got the smell from the ventilation system. the hotel changed out room , but the problem persisted. welcome to Lebanon!
Menginap 6 malam pada bulan Januari 2024
Tanggapan dari Paul Nassar pada tanggal 16 Jan 2024
Dear Valued Guest,Thank you for sharing with us your review, It was a great pleasure to got the chance to be our guest , at the Radisson blu Martinez the guest is the king and the guest satisfaction is our main priority thank you for praising our team members, the will be glad to hear this from you , looking forward to welcome you back in the near futureBest Regards

10/10 Sangat Bagus

Naji

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Paul Nassar pada tanggal 16 Jan 2024
Greetings from Radisson BLU Martinez!A sincere thank you for completing our survey!I was highly enthusiastic while reading your scores particularly since we consider your full satisfaction to be our primary and ultimate quest!I will be looking forward to welcoming you back to infinite perfect stays!Sincerely,

10/10 Sangat Bagus

Sami

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Amazing all is great and the staff are the best. Very welcoming and very professional and friendly
Menginap 5 malam pada bulan Januari 2024
Tanggapan dari Paul Nassar pada tanggal 16 Jan 2024
Dear Valued Guest,Greetings from Radisson BLU Martinez!A sincere thank you for completing our survey!I was highly enthusiastic while reading your scores particularly since we consider your full satisfaction to be our primary and ultimate quest!I will be looking forward to welcoming you back to infinite perfect stays!Sincerely,

6/10 Cukup Baik

Ragheb

Traveler bisnis
Disukai: Kebersihan, staf & layanan
I have booked and paid for executive room with full lounge access, but the lounge was out of service. but after long discussion they offered just 2 drinks during my stay and breakfast which is not equivalent of using lounge
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Paul Nassar pada tanggal 16 Jan 2024
Dear Valued Guest,Greetings from Radisson Blu Martinez!Firstly, I would like to thank you for choosing our hotel to be your home away from home during your recent visit to Beirut!Even more, I would like to extend my sincere gratitude for completing the survey, particularly since we consider your important comments to be treasurable gifts as they not only offer us a chance to improve but also stand out to be a genuine indicator of your true loyalty and concern towards our property!in addition to apologizing to the service shortfall you had faced during your stay, I would highly appreciate it, if you can send me more details.Your Comments Truly Count! I will be looking forward to hearing back from you!Sincerely,

10/10 Sangat Bagus

Allison

Menginap 5 malam pada bulan Oktober 2023
Tanggapan dari Paul Nassar pada tanggal 1 Nov 2023
Dear Allison,Thank you for choosing the Radisson Blu Martinez, our main target is your satisfaction and maintain on your preferred expectations level, thank you for sharing with us your feedback, looking forward to welcome you back the soonest Best RegardsPaul Nassar General Manager

10/10 Sangat Bagus

Ahmet Lemi

Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Paul Nassar pada tanggal 1 Nov 2023
Dear Ahmet,Thank you for giving us the chance to be our guest, thank you for the great feedback you share it with us, I am so happy to see that you had an enjoyable visit and we had been a chance to be memorable moments maker, looking forward to welcome you back in the near future Best Regards

8/10 Bagus

Dana

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas
The property is definitely older and aged, but I heard that's fairly common with most hotels in Lebanon. The staff were absolutely great, they made everything easy. There were some hiccups that I was sad about. 1) the irons were very old and not working well (the two we used at least) 2) no fridge in the executive room we were in 3) the blow drier was very old and barely had any kick to it. Overall I would recommend if you're on a budget but you might even be able to find something nicer on your budget. We did not eat in the mornings but did us the 24-7 room service and the food was always good.
Menginap 4 malam pada bulan Oktober 2023
Tanggapan dari Paul Nassar pada tanggal 9 Okt 2023
Dear Valued Guest ,Thank you for staying with us, your feedback is our corner stone to build our future, I am happy to see that you feel accommodated by our team members and definitely we will follow on the points you mention for improvement, looking forward to welcome you back in the near future Best Regards

10/10 Sangat Bagus

Osama Abdalla ABDel.hamed, CAIRO

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything is excellent
Menginap 5 malam pada bulan Oktober 2023
Tanggapan dari Paul Nassar pada tanggal 9 Okt 2023
Dear Valued Guest,Thank you for choosing the Radisson blu Martinez, our main target is your satisfaction and maintain on your preferred expectations level, thank you for sharing with us your feedback, looking forward to welcome you back the soonest Best Regards

10/10 Sangat Bagus

BUGRAHAN

Menginap 3 malam pada bulan September 2023
Tanggapan dari Paul Nassar pada tanggal 6 Okt 2023
Dear Valued Guest, Thank you for sharing a review of your recent experience. Our team here at Radisson Blu Martinez! iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon. Best Regards

10/10 Sangat Bagus

NIHAD

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan September 2023
Tanggapan dari Paul Nassar pada tanggal 8 Jan 2024
Thank you for the Great feedback, I am Glad to see that we reach this full satisfaction score, we will keep work hard to stay at your expectations level, looking forward to welcome you back in the near future Best Regards

10/10 Sangat Bagus

Mohamed

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice hotel ..near from zaytona bay ..very good value for money
Menginap 4 malam pada bulan September 2023
Tanggapan dari Paul Nassar pada tanggal 3 Okt 2023
Dear Mohamed,Thank you for choosing the Radisson Blu Martinez, our main target is your satisfaction and maintain on your preferred expectations level, thank you for sharing with us your feedback, looking forward to welcome you back the soonest Best Regards

10/10 Sangat Bagus

Luna

Bepergian bersama teman, Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Extremely kind and professional staff. Very welcoming and helpful. Hotel clean, convenient, good price and great location. Wonderful pool and kids friendly. Great gym and sauna steam rooms. the hotel has a beauty salon too.
Menginap 4 malam pada bulan September 2023
Tanggapan dari Paul Nassar pada tanggal 28 Sep 2023
Dear Valued Guest,Thank you for choosing the Radisson Blu Martinez, our main target is your satisfaction and maintain on your preferred expectations level, thank you for sharing with us your feedback, looking forward to welcome you back the soonest

10/10 Sangat Bagus

Dee

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff was amazing. Very helpful and friendly!
Menginap 2 malam pada bulan September 2023
Tanggapan dari Paul Nassar pada tanggal 25 Sep 2023
Dear Valued Guest,Thank you for choosing the Radisson Blu Martinez, I am glad to see that we had been a part from your visit memories, thank you for sharing with us this amazing feedback, we will strive to stay at the same satisfactory level; looking forward to welcome you back in the near future Best Regards

10/10 Sangat Bagus

Antoin

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We enjoyed our time at this hotel very much. We appreciate the hospitality of all the personnel, the facilities in and outside the room, great breakfast lounge, food and breakfast crew, and the comfort throughout the hotel gave us a home worth feeling from start of our stay until the end. A small improvement would be the wifi dropouts from time to time in one of the rooms but this could be caused by being in a room edge of the building. And also several very short power cut offs which could be inherit to the city we were in. So overall a more than pleasant 2 weeks stay for us and a very deserved recommendation.
Menginap 11 malam pada bulan September 2023
Tanggapan dari Paul Nassar pada tanggal 25 Sep 2023
Dear Valued Guest ,Thank you for staying with us, your feedback is our corner stone to build our future, I am happy to see that you feel accommodated by our team members and definitely we will follow on the points you mention for improvement, looking forward to welcome you back in the near future Best regards

10/10 Sangat Bagus

Dee

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Excellent stay. Hotel staff is very friendly and helpful. Very close to waterfront. Easy walk pretty much anywhere you want to go in the city.
Menginap 3 malam pada bulan September 2023
Tanggapan dari Paul Nassar pada tanggal 25 Sep 2023
Dear Valued Guest,Thank you for choosing the Radisson Blu Martinez, our main target is your satisfaction and maintain on your preferred expectations level, thank you for sharing with us your feedback, looking forward to welcome you back the soonest Best Regards

8/10 Bagus

Rabea

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good value
Menginap 3 malam pada bulan September 2023
Tanggapan dari Paul Nassar pada tanggal 22 Sep 2023
Dear Rabea,Thank you for sharing your comment with us, I am so glad to see that we met your expectations in many points, we will strive to maintain on this trust you grant to us, looking forward to welcoming you back the soonest. Best Regards

10/10 Sangat Bagus

Fatima

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great experience overall. Very clean and nice hotel
Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari Paul Nassar pada tanggal 11 Sep 2023
Dear Fatima,Thank you for choosing the Radisson Blu Martinez, our main target is your satisfaction and maintain on your preferred expectations level, thank you for sharing with us your feedback, looking forward to welcome you back the soonest

10/10 Sangat Bagus

Tommy

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location friendly staff
Menginap 1 malam pada bulan September 2023
Tanggapan dari Paul Nassar pada tanggal 11 Sep 2023
Dear Tommy,Thank you for choosing the Radisson Blu Martinez, I am glad to see that we had been a part from your visit memories, thank you for sharing with us this amazing feedback, we will strive to stay at the same satisfactory level; looking forward to welcome you back in the near future

10/10 Sangat Bagus

ALHassan

Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Paul Nassar pada tanggal 22 Sep 2023
Dear Valued Guest,Thank you for the Great feedback, I am Glad to see that we reach this full satisfaction score, we will keep work hard to stay at your expectations level, looking forward to welcoming you back in the near future. Best Regards

10/10 Sangat Bagus

Lamise

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 4 malam pada bulan Agustus 2023
Tanggapan dari Paul Nassar pada tanggal 22 Sep 2023
Dear Lamise,Thank you for sharing your comment with us, I am so glad to see that we met your expectations in many points, we will strive to maintain on this trust you grant to us, looking forward to welcoming you back the soonest. best Regards

8/10 Bagus

Robert

Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari Paul Nassar pada tanggal 22 Sep 2023
Dear Robert,Thank you for choosing the Radisson Blu Martinez, I am glad to see that we had been a part from your visit memories, thank you for sharing with us this amazing feedback, we will strive to stay at the same satisfactory level; looking forward to welcome you back in the near future Best Regards

10/10 Sangat Bagus

NADER

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very good and Helpful personnel
Menginap 4 malam pada bulan Agustus 2023
Tanggapan dari Paul Nassar pada tanggal 28 Agu 2023
Dear Nader,Thank you for giving us the chance to be our guest, thank you for the great feedback you share it with us, i am so happy to see that you had an enjoyable visit and we had been a chance to be memorable moments maker, looking forward to welcome you back in the near future

10/10 Sangat Bagus

Tommy

Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Paul Nassar pada tanggal 22 Sep 2023
Dear Valued Guest ,Thank you for choosing the Radisson Blu Martinez, our main target is your satisfaction and maintain on your preferred expectations level, thank you for sharing with us your feedback, looking forward to welcome you back the soonest Best Regards

4/10 Buruk

Olga

Tidak Disukai: Kondisi & fasilitas properti
The hotel needs maintenance in many areas, no views from any where, cozy rooms are like a mini cruise cabin, front desk guy who made a registration made many mistake, at check out didn’t know how make a refund. Mr Ali a Duty manager was exceptional. No plug in at night tables, walls need to be fixed, did not cover my expectations.
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Paul Nassar pada tanggal 7 Agu 2023
Dear Mrs Olga,Thank you for sharing your feedback with us , sadly I see that we missed the chance to reach your satisfaction during your stay which we consider it as a great gift and opportunity for us to grow more and more with our product , services and knowledge , I am happy to see that you like the location and the cleanliness , regarding the points you mention that required improvement i shared it with the appropriate team member for immediate actions , looking forward to welcome you back in the near future , Best Regards

6/10 Cukup Baik

Thomas

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Staf & layanan
Luft nach oben
Ambiente Stil Mitte der 90ziger. Zimmer etwas abgewohnt. In unserem Fall Service Roomservice schlecht. Fehlende Kleinigkeiten mussten öfters nachgefragt werden. Zimmerservice an einem Tag nicht durchgeführt. Beruflich oft auch in Radisson Hotel unterwegs- anderen Standard bei dieser Kette gewohnt. Gefühl, bei Beschwerden eher Bittsteller zu sein. Verbrachten auch in anderen Hotels am Ort (5*), Hier Top Service hier. Also kein Landesproblem
Menginap 3 malam pada bulan Juli 2023
Tanggapan dari Paul Nassar pada tanggal 7 Agu 2023
Dear Valued Guest,Thank you for staying with us , i regret to see that we missed the chance to reach your satisfaction, kindly accept my apology for every single point you already mention, My hope if you can offer us another chance to improve your future stays experience with us , an immediate actions will be taken accordingly, and i am grateful that you report this review in order to allow us to make the needed actions , looking forward to welcome you back in the near future Best Regards

8/10 Bagus

Sandra

Menginap 8 malam pada bulan Juli 2023
Tanggapan dari Paul Nassar pada tanggal 28 Agu 2023
Dear sandra,Thank you for sharing your comment with us, i am so glad to see that we met your expectations in many points, we will strive to maintain on this trust you grant to us, looking forward to welcome you back the soonest

8/10 Bagus

rafel, bay village

Disukai: Kebersihan, staf & layanan
Average hotel with average cost. Friendly staff. Nothing special about the hotel.
Menginap 4 malam pada bulan Juli 2023
Tanggapan dari Paul Nassar pada tanggal 24 Jul 2023
Dear Rafel,Greetings from Radisson BLU Martinez!Firstly, I would like to thank you for choosing our hotel to be your home away from home during your recent visit to Beirut!Even more, I would like to extend my sincere gratitude for completing our survey and sharing your sentiments with us!I was truly satisfied to learn that you had a pleasant stay with us!Nonetheless, I will be looking forward to welcoming you back for nothing short of a perfect one!Sincerely,

4/10 Buruk

Michael

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Title: Unpleasant Experience: A Hotel Room with a Strong Odor Rating: ★☆☆☆☆ (1/5) Review: I recently had an unfortunate experience at a hotel that left me incredibly disappointed and dissatisfied. Upon arrival, I was greeted with a strong and unpleasant odor of urine in the bed. It was an extremely off-putting and unacceptable situation, to say the least. The moment I stepped into the room, the pungent smell overwhelmed my senses. I immediately contacted the hotel staff to inform them about the issue. They insisted that they were fully booked and could not give us a new room. Their solution was to flip the bed and change the bedding. The presence of such a noticeable odor in the bed was a clear indication that the cleanliness and hygiene standards of the hotel were lacking. It is essential for hotels to prioritize the well-being and comfort of their guests by maintaining clean and fresh rooms. Aside from the unpleasant odor, I found other aspects of the room to be below par as well. The overall cleanliness was questionable, with visible stains on the carpets and dusty surfaces. The bathroom was not as tidy as one would expect, and it further added to my disappointment. Moreover, the response from the hotel staff was not satisfactory. While they attempted to address the issue, their actions were not enough to rectify the problem and ensure a pleasant stay. I believe a the hotel should have replaced the mattress or given us a new room.
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Paul Nassar pada tanggal 15 Jul 2023
Dear Michael , Thank you for staying with us , i regret to see that we missed the chance to reach your satisfaction, kindly accept my apology for every single point you already mention, My hope if you can offer us another chance to improve your future stays experience with us , an immediate actions will be taken accordingly, and i am grateful that you report this review in order to allow us to make the needed actions , looking forward to welcome you back in the near future Best Regards

10/10 Sangat Bagus

Hakam

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Super check in experience with Rita and especially Ali.
Menginap 3 malam pada bulan Juli 2023
Tanggapan dari Paul Nassar pada tanggal 15 Jul 2023
Dear Hakam , Thank you for your feedback , thank you for praising our staff , i will share your feedback with them , looking forward to welcome you back the soonest Best Regards

8/10 Bagus

Nabil, Riyadh

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Hotel was nice and clean, calm and the location is very good
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Paul Nassar pada tanggal 8 Jul 2023
Dear valued guest , Thank you for sharing with us your review that shows a nice stay , i am glad to see that we met your expectations, looking forward to welcome you back in the near future Best Regrads

10/10 Sangat Bagus

Pauline

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The staff is really nice and helpful !
Menginap 2 malam pada bulan Juni 2023
Tanggapan dari Paul Nassar pada tanggal 27 Jun 2023
Dear Valued Guest Thank you for your feedback , at Radisson Blu Martinez your satisfaction in our main target looking forward to welcome you back in the near future

2/10 Sangat Buruk

mamoun

Menginap 3 malam pada bulan Juni 2023
Tanggapan dari Paul Nassar pada tanggal 27 Jun 2023
Dear mamoun,Thank you for your feedback , sadly i see that we missed the opportunity to gain your satisfaction , always we are happy to hear more from you looking forward to welcome you back in the near future

8/10 Bagus

Jemy

Menginap 10 malam pada bulan Juni 2023
Tanggapan dari Paul Nassar pada tanggal 15 Jul 2023
Dear valued guest Thank you for sharing your review with us , At radisson Blu Martinez your satisfaction is our priority Best regards

10/10 Sangat Bagus

Hassan

Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Paul Nassar pada tanggal 27 Jun 2023
Dear Valued Guest Thank you for your feedback , at Radisson Blu Martinez your satisfaction in our main target looking forward to welcome you back in the near future

10/10 Sangat Bagus

Ali

Menginap 4 malam pada bulan Juni 2023
Tanggapan dari Paul Nassar pada tanggal 27 Jun 2023
Dear Valued Guest Thank you for your feedback , at Radisson Blu Martinez your satisfaction in our main target looking forward to welcome you back in the near future

8/10 Bagus

Talal

Menginap 2 malam pada bulan Juni 2023
Tanggapan dari Paul Nassar pada tanggal 27 Jun 2023
Dear Talal ,Thank you for sharing with us your feedback , it was a great pleasure to have you between us , looking forward to welcome you back in the near future Best Regards

10/10 Sangat Bagus

SESHADRI

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
A wonderful stay at Radisson BLU
We had the most wonderful stay at this place. The location was excellent and the service was great. Above all, it was the people there that made it really special for us. Kasim, Nadim, Ali, Hussein, Rita, breakfast manager Aziz were all top notch professionals and yet gave a personal touch to everything they did. The drivers that work with the hotel were also excellent. Haidar, Hassan, Hussein were all excellent drivers. If I visit Beirut again, this hotel will be my automatic first preference.
Menginap 5 malam pada bulan Mei 2023
Tanggapan dari Paul Nassar pada tanggal 13 Jun 2023
Dear SESHADRI Thank you for taking the time to share your feedback from your visit to Radisson Blu Martinez Hotel, Beirut.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Martinez Hotel, Beirut, I look forward to welcoming you back.Sincerely,

10/10 Sangat Bagus

Aditya

Menginap 3 malam pada bulan Juni 2023
Tanggapan dari Paul Nassar pada tanggal 12 Jun 2023
Dear Aditya,Thank you for the Great feedback, I am Glad to see that we reach this full satisfaction score, we will keep work hard to stay at your expectations level, looking forward to welcome you back in the near future