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Reviews of Homewood Suites by Hilton Bel Air

3 out of 5
Homewood Suites by Hilton Bel Air
4170 Philadelphia Road, Bel Air, MD

Reviews

8.8

Excellent

Rating 10 - Excellent. 238 out of 379 reviews" "
Rating 8 - Good. 84 out of 379 reviews" "
Rating 6 - Okay. 29 out of 379 reviews" "
Rating 4 - Poor. 18 out of 379 reviews" "
Rating 2 - Terrible. 10 out of 379 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sharita

Travelled with family
Staff pleasant and rooms were clean
Stayed 1 night in May 2024

6/10 Okay

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pool was closed for 4 out of 5 days and then when it opened a gaggle of little leaguers took over with their oblivious parents letting them do flips and roughhouse splashing my relaxing family. We lasted 10 minutes. After a complaint the hotel DID give me one night free. Thank you for that.
Stayed 4 nights in Apr 2024

8/10 Good

Rayeann, Minneapolis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There weren’t enough accessible rooms. That is the reason why we had to only stay one night even though we’re we requested it we weren’t able to get an accessible room, which is very unfortunate
Stayed 4 nights in Apr 2024

6/10 Okay

Shaun

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Older looking and feeling Slightly dirty, Pull out sofa was very dirty
Stayed 1 night in Feb 2024

10/10 Excellent

Jeancarlos

Liked: Cleanliness, staff & service, property conditions & facilities
The property y very clear and safe
Stayed 2 nights in Apr 2024

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this property for 3 nights. It was clean, comfortable and quiet. The location was easy to find off I95. The rooms are spacious and have the amenities you need. We had a 1 bedroom suite with two beds. There is a full size kitchen area. The shower was hot and the A/c was cold. The beds were very cozy and clean. It was perfect for my family of 3. The pool and spa were clean and there is also a fitness center with a peloton bike. There is also a complementary breakfast but we didn’t try it. Also coffee and tea was available 24/7 with self service. The hotel staff is friendly and check in was easy. We were in Bel Air for a family wedding and this property was perfect for our needs. We would definitely return here.
Stayed 3 nights in Apr 2024

2/10 Terrible

Eduardo

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
We decided to stay in the hotel because of the indoor pool and prior to book the stay, I called and they told me the pool is being serviced and should be open the next day. I went the next day and it was still closed for service. The room was specious but the building was setup like a maze that it was a small hastle to bring baggage to. The shower head had mold build up on it. We didn't notice it until the whole family already took a shower. I talked to the staff about it and they worked with us on this situation. Hopefully this would change their cleaning routine but I would not stay here again. This situation has impacted my family travel itinerary due to both my kids having medical conditions that would be affected by the mold. We had to stay for another 24 hrs (not in the same hotel) to observe our kids in case they needed medical attention.
Stayed 1 night in Apr 2024

10/10 Excellent

JD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for the business I was doing.
Stayed 1 night in Feb 2024

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and updated
Stayed 2 nights in Feb 2024

10/10 Excellent

Nikkole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

6/10 Okay

Earl

Liked: Cleanliness, property conditions & facilities, room comfort
Not too bad
The stay was actually quite nice. We felt a bit deceived about the pool and jacuzzi being "closed for renovation". We actually booked this hotel for the jacuzzi access. Need more transparency regarding hotel amenities.
Stayed 2 nights in Feb 2024

10/10 Excellent

Brian

Stayed 1 night in Feb 2024

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with plenty to offer! Do not skip breakfast in the morning while staying there! It's delicious and a full buffet for everyones breakfast vibe that morning
Stayed 2 nights in Jan 2024

10/10 Excellent

Mark, gardner

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Feb 2024

10/10 Excellent

Tynetra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 2 nights in Jan 2024

6/10 Okay

martin

Stayed 1 night in Jan 2024

4/10 Poor

Marcela

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The expedia advertised there is a working pool and jacuzzi. The hotel said its being closed for months for renovation. I chose this hotel because of the pool and jacuzzi for the kids and when we got there we were so disappointed to find out they are not working.
Stayed 1 night in Dec 2023

10/10 Excellent

Theodore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Cyeda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 1 night in Dec 2023

8/10 Good

Brittany

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
It was a very nice experience and very appreciate the staff for being there on Christmas.
Stayed 1 night in Dec 2023

10/10 Excellent

Kristine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Jarad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

4/10 Poor

Derrick

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room had a broken ironing board and iron. Additionally, the toilet was stopped up.
Stayed 2 nights in Dec 2023

10/10 Excellent

Mary Rae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Tracy

Travelled with pets
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Property takes no cash whatsoever. Couldnt even get a soda without giving them a card and had to do it each time. Could not be added to the room. Charged $50 refundale for incidentals. This was fine except it had to be done every day. It could not be carried over the next day. So everyday tbere would be a $50 charge to my card and the refund would take 7 to 10 days. Just a real pain in the ass!!
Stayed 1 night in Nov 2023

10/10 Excellent

stan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. This is a newer facility that is right off the interstate. They also have one of the better breakfasts out of any hotel Ive stayed at. This will definitely be a 1st choice when i stay in the area. Definitely a 1st choice
Stayed 2 nights in Nov 2023

10/10 Excellent

Tynetra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time...
Stayed 1 night in Nov 2023

10/10 Excellent

Tanya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. Easy access to highway Nearby attractions
Stayed 1 night in Nov 2023

10/10 Excellent

sidney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility. Staff members were excellent during our stay.
Stayed 5 nights in Nov 2023

10/10 Excellent

Timothy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick overnight stay for our thanksgiving trip. Everything was great and we would definitely stay here again.
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Ok place to stay
The people were nice, the hotel was clean. But there was some issues. The pool was under construction, both of the treadmills were needing maintenance. We found a small roach crawling in the kitchen. Something they couldn't control but someone on our floor was smoking pot one night and the fumes were all in the hallway and coming under our door and our room was filled with fumes.
Stayed 2 nights in Nov 2023

10/10 Excellent

Sabrina

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

2/10 Terrible

Uvonika

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Will never stay there again. Terrible customer service.
Stayed 1 night in Nov 2023

10/10 Excellent

Sarah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet. Suite was spacious for our large family. Front desk staff was very helpful
Stayed 1 night in Nov 2023

10/10 Excellent

Timothy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Your front desk ( Jasmin and Abby were amazing)
Stayed 4 nights in Sep 2023

8/10 Good

Neil

Stayed 1 night in Sep 2023

8/10 Good

Clinton

Liked: Cleanliness, staff & service
Need to fix some things in the rooms.
Stayed 2 nights in Sep 2023

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Maryann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Aug 2023

8/10 Good

Roberta

Liked: Cleanliness, staff & service
Clean and fairly comfortable. There were some little things: the TV always had problems . . . channels unavailable (satellite TV?) When we asked, we were told we could stream, so connected my lap-top to stream some movies, etc. Closet door did not slide open far enough; made it hard to reach the whole rod and get the iron/ ironing board. Bottom sheets corner elastic was stretched, so had to keep trying to tuck the sheet in . . .Toilet seat was loose. . . Just little annoyances. This stay was for 9 days; we've stayed before and will stay again, but trust these small things will be addressed.
Stayed 9 nights in Aug 2023

4/10 Poor

Megan

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
There was large areas/puddles of green mold around the hot tub. The bath tub was clogged when we checked in and it took until almost noon the following day to fix. There was trash all over the ground near a dumpster out back.
Stayed 2 nights in Aug 2023

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was
Stayed 4 nights in Aug 2023

10/10 Excellent

Tan'Ya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Robert

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff members seem to lack proper customer service training.. remedial customer service training is highly recommended.
Stayed 3 nights in Jul 2023

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Belair favorite!
Apartment size rooms. Super clean and the staff was very friendly. Breakfast was great.
Stayed 1 night in Jun 2023

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Mary J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, nice accomodations and friendly staff
Stayed 2 nights in May 2023

2/10 Terrible

Yuliany

Travelled with group
Disliked: Property conditions & facilities
Stayed 2 nights in May 2023