Bel Marin Keyes hotel guide. Fairmont hotel in Bel Marin Keyes, Novato

"Staff gave me wrong room, which occupied by other guest. No breakfast available. Room was dirty with shady curtains..do not accept any more customers "

"Upon arrival there was trash and throw up on the ground walking into the hotel. Staff was polite during check in. The view from our room was a shipping container and dirty parking lot. It’s an old dirty hotel. Don’t let them trick you into some river view. It’s foul."

"Netflix was not connected. Rooms need to be cleaned better. The refrigerator and microwave need cleaning. The chairs in the room are super dirty with brown stains. Great location. Easy parking just needs to improve its cleanliness along with better customer service. The people at reception can be very rude."

"I did not have breakfast. My husband seemed to enjoy it. I did have coffee - it was decent , sadly no flavors or flavored creamer"

"Conveniently located and the room was spacious, I appreciated the two sinks. The street noise was noticeable, but they did supply a white noice machine. The breakfast was surprisingly more than I thought it would be."

"The room was clean, spacious, and comfortable, with free electrolytes in the mini-fridge and there was a Nespresso with plenty of pods. It also smelled really nice. There was a spacious semi-private outdoor seating area with a fire pit. Staff was helpful at the Spa, though the Lobby / Check-in person was kind of awkward. Maybe she was new. The grounds are huge and it's easy to get lost, so be prepared to do lots of walking or continuously call for a golf cart to chauffeur you around. It's also kind of confusing the way the "rooms" (which are stand-alone units) are numbered, and I couldn't figure out the order or logic behind it. That said, it was lovely, clean, and the amenities are incredible. Guests get free access to use the sauna, steam room, salt room, and adult-only heated pool for free, but have to make a reservation and have one hour to use the spa facilities."

"So much warmer and more welcoming when it was best western"

"Clean room. Friendly staff, were able to make accommodations we needed. "

"The pictures of the room was misleading i was thinking it had separate living room was disappointing."