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Reviews of Holiday Inn Express Bellingham, an IHG Hotel

2.5 out of 5
Holiday Inn Express Bellingham, an IHG Hotel
4160 Guide Meridian St, Bellingham, WA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 679 out of 1002 reviews" "
Rating 8 - Good. 248 out of 1002 reviews" "
Rating 6 - Okay. 49 out of 1002 reviews" "
Rating 4 - Poor. 16 out of 1002 reviews" "
Rating 2 - Terrible. 10 out of 1002 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
…
Stayed 1 night in May 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Nice area.
Stayed 1 night in May 2024

8/10 Good

Rory

Liked: Cleanliness, staff & service
Staff were nice. Property not being kept up.
Stayed 1 night in May 2024
Response from Robert on 14 May 2024
Dear RoryThank you for providing feedback about your stay. We understand your concern about the condition of our hotel. We appreciate you choosing us for your lodging needs.

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable-friendly staff. Wouldnstay again!
Stayed 2 nights in May 2024
Response from Robert on 14 May 2024
Dear JoshuaWe appreciate you leaving a five-star review. Thank you for the positive feedback and we look forward to seeing you again.

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm cookies were great.
Stayed 1 night in May 2024
Response from Robert on 14 May 2024
Dear JeremyThank you for staying with us. Glad to hear you enjoyed our evening cookies. We hope to see you again.

10/10 Excellent

Trisha

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a very quick check in. Room was ready early. All questions were answered at check in.
Stayed 1 night in May 2024
Response from Robert on 14 May 2024
Dear TrishaThank you for the positive feedback about your stay. We are glad we met your expectations and made you feel welcomed. See you again soon.

6/10 Okay

Kim

Liked: Staff & service, property conditions & facilities
Friendly service quick check in the breakfast buffet was just OK
Stayed 1 night in May 2024
Response from Robert on 8 May 2024
Dear KimThank you for reviewing our hotel. We apologize that our complimentary breakfast did not meet your expectations. We appreciate your feedback.

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very happy with everything about this hotel - the beds and pillows were very comfortable, everything was clean, staff were super nice, pool and breakfast were great!
Stayed 1 night in May 2024
Response from Roiel on 6 May 2024
Hello Suzanne, thanks for the great review. We look forward to having you back.

10/10 Excellent

Alfredo, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Robert on 8 May 2024
Dear AlfredoThank you for leaving a review about your stay. We appreciate you choosing us for your lodging needs.

8/10 Good

Jaime

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
We had a pet friendly room, I understand they might clean it differently for some animals but the perfume/shampoo smell was SO awful and strong. Everything in our room overnight absolutely wreaks of this stuff. We were all coughing and sneezing from the smell all night. It was very overkill
Stayed 1 night in May 2024
Response from Robert on 6 May 2024
Dear JaimeThank you for your feedback. We will look into this because the cleaning product we use for the hotel and pet friendly room does not have a perfume smell to them. We apologize for the inconvenience this caused during your stay.

8/10 Good

Mark

Great breakfast!
Stayed 1 night in Apr 2024
Response from Roiel on 2 May 2024
Hello Mark, thank you for the review. We look forward to having you back for breakfast.

10/10 Excellent

Jerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and property.
Stayed 1 night in Apr 2024
Response from Robert on 30 Apr 2024
Dear JerryThank you for reviewing our hotel. We appreciate you choosing us for your lodging needs.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Roiel on 24 Apr 2024
Hello Brenda, thanks for the review.

4/10 Poor

Suzanne

Travelled with partner
Disliked: Amenities, property conditions & facilities
The hotel lobby is ok, it's been updated but in a superficial way. The breakfast area is small and cluttered. The hallways are dark and somewhat dingy though the carpet is newer. Our room smelled strongly of mold. I was not happy about it but since it was one night, I dealt with it. I woke up congested and my eyes were scratchy. The bed was very comfortable and the room was otherwise nice. I let the front desk know that the room smelled really moldy and he said the maids would air it out. I suggested having maintenance check out the AC unit as it may be leaking to cause the moisture and mold. Anyway, I would not recommend and I will not be staying there again.
Stayed 1 night in Apr 2024
Response from Roiel on 24 Apr 2024
Hello Suzanne, thank you for the feedback. We sorry your stay was less than desirable. If you'd like to speak further our number is (360)671-4800.

8/10 Good

Larissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Robert on 16 Apr 2024
Dear LarissaThank you for reviewing our hotel. We appreciate you choosing us for your lodging needs.

10/10 Excellent

Malkanthie, Bothell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good time. Everything was perfect.
Stayed 2 nights in Apr 2024
Response from Robert on 15 Apr 2024
Dear Malkanthie Thank you for stay and reviewing our hotel. We appreciate you choosing us for your lodging needs.

10/10 Excellent

Tricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Robert on 15 Apr 2024
Dear Tricia Thank you for stay and reviewing our hotel. We appreciate you choosing us for your lodging needs.

8/10 Good

Tutu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Robert on 15 Apr 2024
Dear Tutu Thank you for stay and reviewing our hotel. We appreciate you choosing us for your lodging needs.

10/10 Excellent

Rudy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and convenient location.
Stayed 3 nights in Mar 2024
Response from Roiel on 13 Apr 2024
Hello Rudy, thank you for your review. We look forward to having you back.

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are super nice. The pool and hot tub area (open late..10- midnight for adults) was clean and relaxing..perfect after running around the shops all day. The breakfast was decent with good selection of stuff. Would definitely stay again..great value for dollar hotel!
Stayed 2 nights in Mar 2024
Response from Robert on 15 Apr 2024
Dear E[aineThank you for the positive feedback about your stay. Glad to hear you enjoyed our pool and our adult hours for the pool. We look forward to seeing you again.

10/10 Excellent

Jenn

Stayed 2 nights in Apr 2024
Response from Robert on 30 Apr 2024
Dear JennThank you for reviewing our hotel. We appreciate you choosing us for your lodging needs.

10/10 Excellent

Michael, Olympia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff who hosted breakfast were wonderful and the food was tasty. Thank you!
Stayed 1 night in Apr 2024
Response from Robert on 8 Apr 2024
Dear Michael Thank you for the positive feedback about our breakfast bar staff. We will pass along those kind words. We hope to see you again soon.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Robert on 4 Apr 2024
Dear BrendaThank you for reviewing our hotel. We appreciate you choosing us for your lodging needs.

10/10 Excellent

Maria Charisse

Liked: Cleanliness, staff & service
i love the hotel
Stayed 1 night in Mar 2024
Response from Robert on 2 Apr 2024
Dear MariaThank you for reviewing our hotel. We love to have you stay with us again. Hopefully soon.

8/10 Good

Kaitlyn

Travelled with partner
Liked: Staff & service, amenities
I really did enjoy the neighboring Birch Door Cafe. The food there, was as I was told, is quite good. Although the cards and locks on multiple doors weren't operating properly throughout the weekend, it was an overall pleasant stay.
Stayed 3 nights in Mar 2024
Response from Robert on 2 Apr 2024
Dear KaitlynThank you for reviewing our hotel and providing feedback about your stay. We are sorry that the room keys caused you some inconvenience during your stay. We are working on getting this issue resolved. Please come see us again soon.

10/10 Excellent

Gerry, St Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 1 night in Mar 2024
Response from Robert on 31 Mar 2024
Dear Gerry Thank you for reviewing our hotel. We appreciate you choosing us for your lodging needs.

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely person at front desk, easy to check in, warm cookies upon arrival. Definitely recommend!
Stayed 1 night in Mar 2024
Response from Robert on 29 Mar 2024
Dear DanaThank you for the recommendations. We appreciate that. We are happy to hear you had a welcoming arrival. We look forward to having you stay again.

10/10 Excellent

Mary-Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
We feel very comfortable here . The staff is very polite and helpful.
Stayed 1 night in Mar 2024
Response from Robert on 29 Mar 2024
Dear Mary-Lynn Thank you for reviewing our hotel. We appreciate the positive feedback about our staff. We will pass along the kind words.

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable rooms great breakfast and friendly staff!
Stayed 3 nights in Mar 2024
Response from Robert on 29 Mar 2024
Dear JasonGlad to hear you enjoyed our breakfast. We enjoy hearing the positive feedback about our staff and amenities. Please come visit us again soon.

8/10 Good

Bryanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Robert on 26 Mar 2024
Dear BryannaThank you for reviewing our hotel. We appreciate you choosing us for your lodging needs.

10/10 Excellent

Matt

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Robert on 26 Mar 2024
Dear MattThank you for reviewing our hotel. We appreciate you choosing us for your lodging needs.

10/10 Excellent

Cathy

Stayed 1 night in Mar 2024
Response from Robert on 15 Apr 2024
Dear CathyThank you for stay and reviewing our hotel. We appreciate you choosing us for your lodging needs.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Robert on 24 Mar 2024
Dear AnthonyThank you for staying with us. We appreciate you choosing us for your lodging needs.

10/10 Excellent

steven, Olympia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean.
Stayed 1 night in Mar 2024
Response from Robert on 22 Mar 2024
Dear StevenThank you for reviewing our hotel. We appreciate you choosing us for your lodging needs.

10/10 Excellent

Jatinder

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly and helpful
Stayed 1 night in Mar 2024
Response from Robert on 22 Mar 2024
Dear JatinderThank you for reviewing our hotel. We appreciate you choosing us for your lodging needs.

10/10 Excellent

Lauren

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all great and friendly. The hotel was very clean. We were thrilled with the breakfast. The variety of food was great and it is available for much longer than most hotels.
Stayed 1 night in Mar 2024
Response from Robert on 20 Mar 2024
Dear LaurenThank you for your positive feedback about our staff and breakfast. We are happy to hear you had a wonderful stay. Hope to see you again soon.

8/10 Good

Alethea

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great variety for breakfast options!
Stayed 3 nights in Mar 2024
Response from Robert on 14 Mar 2024
Dear AletheaThank you for reviewing our hotel. We appreciate you choosing us for your lodging needs. Hope to see you again soon.

10/10 Excellent

Jhon

Travelled with family
Liked: Staff & service, property conditions & facilities
Muy buen servicio
Stayed 1 night in Mar 2024
Response from Robert on 14 Mar 2024
Dear JhonThank you for staying with us. We appreciate the positive review. Gracias

6/10 Okay

Leslie, Bonney Lake

Travelled with family and small children
Liked: Staff & service
Wasnt super clean, more “tidy” rather than nooks and crannies sparkling clean.
Stayed 2 nights in Mar 2024
Response from Robert on 11 Mar 2024
Dear Leslie,Thank you for your review. We'll take a look into the cleanliness issue and communicate with staff, as this is out of our usual.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Robert on 11 Mar 2024
Dear Jennifer,Thank you for your review and choosing us for your lodging needs.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Robert on 11 Mar 2024
Dear Brenda,Thank you for your review. We appreciate you choosing us for your lodging needs.

10/10 Excellent

Jannet

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean. Great breakfast!
Stayed 2 nights in Feb 2024
Response from Robert on 9 Mar 2024
Dear JanetThank you for reviewing our hotel. We appreciate you choosing us for your lodging needs.

10/10 Excellent

carly

Stayed 1 night in Feb 2024
Response from Robert on 20 Mar 2024
Dear CarlyThank you for reviewing our hotel. We appreciate you choosing us for your lodging needs.

10/10 Excellent

Christina, Ridgefield

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and newer hotel with a great breakfast buffet. Had to stay near Peace Hospital and this place was just 5 min away. Lots of shopping and restaurants nearby.
Stayed 2 nights in Feb 2024
Response from Robert on 24 Feb 2024
Dear ChristinaThank you for the wonderful review. Glad our location was very accommodating for you. We hope to see you again soon.

10/10 Excellent

Young Ae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot tub was perfect for my back pain.
Stayed 1 night in Feb 2024
Response from Robert on 19 Feb 2024
Dear Young AeThank you for reviewing our hotel. I am glad you enjoyed using our hot tub. Hope to see you again soon.

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find
Stayed 1 night in Feb 2024
Response from Robert on 17 Feb 2024
Dear AudreyThank you for leaving us a review. We appreciate you staying with us. Hope to see you again soon.

10/10 Excellent

Darrin

Stayed 1 night in Feb 2024
Response from Robert on 22 Mar 2024
Dear DarrinThank you for reviewing our hotel. We appreciate you choosing us for your lodging needs.

10/10 Excellent

Catherine, Mercer Island

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and clean—even has a bidet with a heated toilet seat! Dog cost is only $15/ day, which is low these days.
Stayed 1 night in Feb 2024
Response from Robert on 19 Feb 2024
Dear CatherineGlad you and your dog enjoyed your stay with us. We love hearing positive feedback about our amenities. We appreciate you choosing us for your lodging needs.

8/10 Good

jerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Feb 2024
Response from Roiel on 15 Feb 2024
Hello Jerry, thanks for the good review.

6/10 Okay

Brandon

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Nothing unique here, except getting blamed for a key that doesn't work on a door that doesn't work. Like the first thing it is the receptionists mouth shouldn't be, you are the problem.
Stayed 2 nights in Feb 2024
Response from Robert on 12 Feb 2024
Dear BrandonThank you for bringing that comment our staff said to our attention. That is definitely not how we perform our customer service problem handling skills. We will do some extra coaching for our front desk staff. We apologize for the lack of customer service you encountered.