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"The hotel is visually beautiful - design wise and the room was very clean. Housekeeping on the first night/day let me down by not cleaning the room properly. Cups weren’t cleaned, they didn’t refill drinks sachets, didn’t tidy bathroom properly. The following days tidy was up to standard, but not the Saturday. Also, no sweet treat- like a little biscuit - for 5 star I really expected something nice…. Checking in was a bit confusing as there was a queue of 5/6 people and 5 staff- but only 1 member of staff checking us in. So that 15 min wait was not great. Breakfast was really good on day one but scrambled eggs were cold on day 2. I’d still recommend it, good location and very comfy bed."

"Good internet, really helpful staff and great location "

"I skipped the breakfast option, but I did enjoy the bar very much! Excellent service 👍"

"Was asked to pay 15 euros to use the sauna (the pool and gym were apparently ‘complimentary’). Since when does an expensive hotel charge me for part of the fitness center?! A shameless cash grab."

"This is a great hotel, central to transport and shops. Staff very helpful and friendly. Great choice of breakfast and value for money. The only let down was the lack of complimentary beverages in the rooms. We had a kettle, sugar sachets and coffee. This is where tea drinks miss out. I had to take teabags from the restaurant to our room. Also had to keep asking for a jug of milk at the hotel lobby bar as again no milk for tea/coffee."

"What I will always remember about this very nice hotel, is that I drop my wallet on my way out of the hotel, in the street. Two hours later when I came back, one of the evening staff asked me if it was mine, and after proving it, he returned it intact. Berlin was our first stop for a one month trip. Loosing my wallet would have ruined it. He saved our trip, and the hotel was very nice."

"Once was, a grand hotel. Restaurants they list on website close early and though they claim having 4 restaurants I never saw more than one open. Furniture in room was worn. AC in room didn't work. Very few outlets in room. Cousins to be smoke free property, everytime I walked up to main entrance had to walk through smokers."

"The room was comfortable and the staff are very helpful."