"No refrigerator!!! No air conditioner!!! A 4 Star hotel more than $500/night!!!! The Spa only works until 8 PM. I booked this hotel for the Spa because after hiking I wanted to go swimming and get a Spa treatment, but they close at 8 PM!!!! Also, I noticed from my balcony that they close it at 7:45 PM! I have pictures of it! I asked the receptionist on the day of my arrival if there was an air conditioner in the room because the room was hot. Her answer was NO! Then a day after that while I was not in my room and I had the sign “Do not disturb” they came to my room and brought a fan!!! First, they lied to me and then they didn't respect my privacy!!! There wasn't any ceiling for the shower door, I took a shower and there was a flood going on in the whole bathroom!!! Horrible!!!! The only good thing was the view from my room."