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Reviews of Best Western Danbury/Bethel

2.5 out of 5
Best Western Danbury/Bethel
11 Stony Hill Road, Bethel, CT

Reviews

7.8

Good

Rating 10 - Excellent. 354 out of 1002 reviews" "
Rating 8 - Good. 377 out of 1002 reviews" "
Rating 6 - Okay. 140 out of 1002 reviews" "
Rating 4 - Poor. 78 out of 1002 reviews" "
Rating 2 - Terrible. 53 out of 1002 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Toby

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Thanks
Stayed 1 night in May 2024

6/10 Okay

Susan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff messed up on my reservation and it was showing that the room I was in was empty. Instead of calling the room or knocking, a staff member used a card key and opened the door. He stood there for about 10 seconds without saying a word. I went to see if anyone was in the hall and it was empty. Since I was in the first room past the desk, he heard my keycard not working. He had disabled my card. I did get it straighten out but I thought my room was secure, now I know it wasn't. It was a frightening experience and I was nervous the whole time I was there.
Stayed 3 nights in May 2024

6/10 Okay

Annette

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Our room wasn’t ready at check in, so they put us in another room. A few hours later another couple came into the room. Their key let them in, our keys no longer worked. The shower handle was broken, however the staff was very good trying to fix it but it never worked right. Someone was smoking in an adjacent room and the smell permeated in most of the night.
Stayed 2 nights in May 2024

10/10 Excellent

Shirley, Reading

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Simple,great hotel.
Stayed 2 nights in May 2024

10/10 Excellent

Dave

Stayed 1 night in Apr 2024

2/10 Terrible

Gary

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

8/10 Good

Matt

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Hotel was adequate. Room and bathroom clean and tidy. Toilet had permanent leak which despite requests wasn’t repaired. Had to move rooms which was pain in the arse. No offer of a reduction for inconvenience. Breakfast was basic but adequate. Loved the waffle maker.
Stayed 7 nights in Apr 2024

8/10 Good

DAVIDA, Stamford

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Peoperty needs updating but in all its nice and quiet. Close to everything. Staff could use hospitality training but still had a good stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Maryjoyce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend.
Stayed 1 night in Mar 2024

4/10 Poor

Megan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was told I would get a microwave. You can have one on request, I even chatted with someone before going. I go they tell me I can’t have one. I showed them where it says on request. He calls his boss to see if I can have a spare one. Once I’m in my room thinking I’m getting one they call me to tell me it “doesn’t work.” So I never got one. And when I first checked in, my room wasn’t ready so I had to wait at least 20 -30 minutes.
Stayed 3 nights in Feb 2024

2/10 Terrible

Robenson

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing.
Stayed 1 night in Feb 2024

6/10 Okay

Claude

Stayed 1 night in Feb 2024

6/10 Okay

Cesar

Stayed 1 night in Feb 2024

6/10 Okay

Cesar

Stayed 1 night in Jan 2024

10/10 Excellent

Joao Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to my work place!

10/10 Excellent

Angel, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price was reasonable and the place looked up to date.
Stayed 1 night in Jan 2024

8/10 Good

Hannah

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right off highway, good place for a weekend stay. Very quiet and kept fresh. Breakfast in morning is A1 for a free breakfast. Would stay again.
Stayed 2 nights in Jan 2024

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

6/10 Okay

Gregory

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant, well appointed property, Easy on/off highway
Stayed 1 night in Jan 2024

10/10 Excellent

Eddie

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Barb

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was located next door to a large Target store if you need anything. The breakfast buffet was excellent, and the staff were very attentive.
Stayed 1 night in Jan 2024

8/10 Good

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good place
Stayed 2 nights in Dec 2023

4/10 Poor

Melissa

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not worth the $
Rooms need updates cracked walls, stained curtains. Patched walls, refrigerator didn’t work. Breakfast had slim selection.
Stayed 1 night in Dec 2023

4/10 Poor

Pauline

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Salim

Liked: Amenities, property conditions & facilities
Nice hotels
Stayed 2 nights in Dec 2023

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Chris

Stayed 5 nights in Dec 2023

8/10 Good

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Joann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient, good value.
Stayed 1 night in Nov 2023

4/10 Poor

Terry

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Nice location
Stayed 1 night in Nov 2023

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful experience. Clean and peaceful.
Stayed 1 night in Nov 2023

10/10 Excellent

Frederick

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Viktor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2023

4/10 Poor

alex, San Jose

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The rooms and property were in excellent shape. BUT: I asked for a quiet room and the clerk just said: I assign rooms as they appear on my system. I ended up with a room on the RT84 side of the hotel. I didn’t get much sleep due to the highway noise. If you stay there ask for a room in the backside.
Stayed 1 night in Oct 2023

8/10 Good

Craig

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
People don’t listen
Everything was fine except for the TV. Some buttons on the remote were not working, so I asked for a new remote. The desk person changed the battery (which I told him wasn’t the problem) and the remote still didn’t work. He then gave me 2 other remotes and the same buttons weren’t working. I went back down and told him the TV was the problem, not the remote. He told me he would have the TV replaced first thing in the morning, as this was about 8PM. The next morning the maintenance man came up with a remote to swap out. I explained the whole story to him and told him the TV needed to be replaced and he insisted it was the remote. He left the room and I told mim emphatically “don’t bring another remote!” He came back in 10 minutes with 2 remotes! After 5 more minutes, he told me he needs to replace the TV. REALLY? He then replaced the TV and everything was fine. It only took 5 trips downstairs (the phone in the room didn’t work) and 16 hours to fix the problem, which could have been done in the first 15 minutes.
Stayed 2 nights in Oct 2023

2/10 Terrible

Karen

Travelled with family
Disliked: Staff & service
Stayed 1 night in Sep 2023

8/10 Good

Robin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely helpful with fixing a mistake with our room Great and friendly!!!!
Stayed 2 nights in Sep 2023

4/10 Poor

Raymond, Hilton Head Island

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked into room 108. Requested a king bed and it was a queen at best, maybe a double instead. Bathtub had a hugh hole in the side that was very poorly PARTIALLY patched. The sink in the living area was also cracked in at least 2 places and again very poorly patched. Stayed here a few times but won't be again. Two strikes this trip.
Stayed 1 night in Sep 2023

4/10 Poor

Raymond, Hilton Head Island

Travelled with partner
Disliked: Staff & service
We checked into room 307, went to dinner. When we returned key card didn't work. Went to lobby and he fixed it. When I went back to 307 someone else was there with my wife. Room was assigned to someone else while we were gone, reason the key didn't work. Wentto desk and he straightened it out. Someone else comes to 307 with Pizza and beer ad was confused that we were there. Not Happy!
Stayed 1 night in Sep 2023

10/10 Excellent

Carol

Liked: Staff & service, property conditions & facilities, room comfort
Able to accommodate us on the spur of the moment. Kind considerate staff. Clean, nice place. Great breakfast.
Stayed 1 night in Sep 2023

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were shocked. This was the nicest motel we've stayed at for a very long time. Surgically clean, great breakfast, and a staff that wore Best Western shirts and were as friendly as could be. We were sad we were only staying overnight. If you are in the Danbury area, stop in, you will be amazed.
Stayed 1 night in Aug 2023

4/10 Poor

Kristina

Disliked: Staff & service
Stayed 1 night in Aug 2023

4/10 Poor

Nanci

Travelled with family
Disliked: Staff & service, amenities
We stayed at this hotel for 6 nights and the room was never cleaned. We never got clean towels, the sheets changed or had the garbage picked up. When I requested another nights stay and asked for the room to be cleaned, I was told it would be done. It never was. Our key cards had to be renewed daily, they never worked. I am a handicapped person and I had to keep going up and down floors to get a card that would work. Also, I complained about non handicapped people using the parking spots behind the hotel (the same person used it almost every night we were there) but nothing was done. I will never go back to this hotel.
Stayed 4 nights in Jul 2023

8/10 Good

karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a quick getaway. Hotel was nice and the room was clean
Stayed 1 night in Jul 2023

6/10 Okay

Anthony

Travelled with family
The breakfast was really good, the people that take care of the kitchen/breakfast area were very nice and helpful. The person that checks people in should be retrained. He has no clue what he’s doing, tells you “I have your adjoining rooms ready for check in” then when you arrive tells you that he already gave them away.
Stayed 1 night in Jul 2023
Response from Hotel Manager on 25 Jul 2023
Dear Anthony,Thank you for your feedback. We're pleased to hear that you enjoyed the breakfast. However, we apologize for the inconvenience and miscommunication you experienced during check-in. Rest assured, we'll address this issue with our team and provide the necessary retraining to ensure a more seamless check-in process for our guests. We hope to have the opportunity to welcome you back again soon.Sincerely,Hotel Manager