Hotel Menerima Tamu LGBT di Big Bear City

"Customer service lacking. I booked a king bed and they placed me in a double queen stating they had a wedding so basically too bad. Won’t go back. Also location not convenient to village."

"This property is a hidden gem! What a wonderful experience from the moment we arrived. Beautiful garden with towering redwood trees to relax and enjoy, every amenity available to us to use at our leisure, very comfortable bed and pillows, very welcoming and thoughtful staff and a great breakfast. I can't say enough...it truly was perfect! As far as we are concerned, there couldn't possibly be any better place to stay in Big Bear and we cannot wait to return and stay again!"

"The rooms were not cleaned, the sheets and blankets were not washed, carpets were dirty and stained, there was dog hair all over the couches and beds, there was trash under couches, beds, chairs, and dressers, the pots and pans were greasy and sticky, and the pillows were all stained and stiff."

"I have this 4 stars because of the beautiful location. The cabin is cute and I love the vibe but they really need to update the blinds because they were cracking and falling into pieces and the living room TV never worked. Also on top of the fireplace mantle has so much dust on it I would be embarrassed if that was my home. They need a better cleaning service perhaps. I would come back, just pack some bowls since there were not any."

"The rooms are clean and it is in a good location. The outside looks scary. The shower water was either scolding hot or just a trickle coming out. We didn’t even have a shower curtain. The beds are comfortable but the walls are paper thin."

"The property is historical and I loved it. Being old I didn't expect the nice newer shower and everything was so clean. Check in and check out was very easy and all the staff I encountered were so kind."