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Casual Bilbao Serantes

1.0 star property
Pension in Bilbao, steps from Santiago Cathedral

Choose dates to view prices

Photo gallery for Casual Bilbao Serantes

Single Room Exterior Private Bathroom | Street view
Property entrance
Interior
Double Room | View from room
Interior entrance
Casual Bilbao Serantes, in the city's heart, offers a convenient base with practical amenities. Guests enjoy in-room WiFi, express check-out, and luggage storage. Multilingual staff provide tour assistance, helping visitors navigate Bilbao confidently.

Reviews

7.8 out of 10
Good

Popular amenities

  • Laundry
  • Housekeeping
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Double Room

In-room safe, blackout curtains, soundproofing, free WiFi

Double Room

8.8 out of 10
Excellent
(5 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Portable fan
Blackout curtains
  • 12 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Single Room Exterior Private Bathroom

Single Room Exterior Private Bathroom | In-room safe, blackout curtains, soundproofing, free WiFi

Single Room Exterior Private Bathroom

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Portable fan
Blackout curtains
  • 10 sq m
  • City view
  • Sleeps 1
  • 1 Queen Bed

View all photos for Triple Room

Triple Room | In-room safe, blackout curtains, soundproofing, free WiFi

Triple Room

8.0 out of 10
Very good
(2 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Fridge
Flat-screen TV
Portable fan
Blackout curtains
Private bathroom
  • 16 sq m
  • City view
  • Sleeps 3
  • 3 Single Beds

View all photos for Quadruple Room

Quadruple Room | In-room safe, blackout curtains, soundproofing, free WiFi

Quadruple Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Portable fan
Blackout curtains
  • 20 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Twin Room

In-room safe, blackout curtains, soundproofing, free WiFi

Twin Room

Highlights

Soundproofed
Air conditioning
Heating
Fridge
Flat-screen TV
Portable fan
Blackout curtains
Private bathroom
  • 12 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds
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About the area

Map
Calles Somera,14, Bilbao, 48005

What's nearby

  • Ribera Market - 2 min walk - 0.2 km
  • Santiago Cathedral - 2 min walk - 0.2 km
  • Plaza Moyua - 16 min walk - 1.4 km
  • Guggenheim Museum Bilbao - 4 min drive - 1.8 km
  • San Mames Stadium - 4 min drive - 2.5 km

Getting around

  • Casco Viejo Station - 4 min walk
  • Bilbao (YJI-Bilbao-Abando Train Station) - 10 min walk
  • Bilbao (BIO) - 20 min drive

Restaurants

  • ‪Baristas‘ Club - ‬2 min walk
  • ‪Baster - ‬3 min walk
  • ‪Gerri Taberna - ‬2 min walk
  • ‪Pizza Via - ‬1 min walk
  • ‪Bar Motrikes - ‬1 min walk

About this property

Casual Bilbao Serantes

Pension near Ribera Market
Located close to Santiago Cathedral and Church of the Sacred Heart, Casual Bilbao Serantes provides dry cleaning/laundry services. Guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Express check-out, express check-in and multilingual staff
  • Tour/ticket information, luggage storage and concierge services
  • A front desk safe and smoke-free property
Room features
All guest rooms at Casual Bilbao Serantes have perks, such as air conditioning, as well as amenities, such as free WiFi and safes.
Extra amenities include:
  • Heating and portable fans
  • Free tea bags/instant coffee and electric kettles
  • Showers, free toiletries and hairdryers
  • 32-inch flat-screen TVs with cable channels
  • Wardrobes/cupboards, fridges and microwaves

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 17 per night); reservations required

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator
  • Virtual front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Heating
  • Portable fan
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: EUR 30
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests can access their accommodation through a private entrance
A virtual front desk provides assistance to guests

Access methods

Access code, private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

  • Nearby parking fee: EUR 17 per night (1640 ft away)
  • Late check-out fee: EUR 30 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

We should mention

This property does not have any lifts
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Only registered guests are allowed in the guestrooms

Property is also known as

Casual Bilbao Serantes Motel
Casual Serantes Motel
Casual Serantes
Casual Bilbao Serantes Bilbao
Casual Bilbao Serantes Pension
Casual Bilbao Serantes Pension Bilbao

Frequently asked questions

Is Casual Bilbao Serantes pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Casual Bilbao Serantes?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at Casual Bilbao Serantes?

Checkout is at 11 AM. Late checkout is available for EUR 30 (subject to availability).

Where is Casual Bilbao Serantes located?

Located in Bilbao City Centre, this pension is steps away from Santiago Cathedral and Ribera Market. Church of the Sacred Heart and Gran Casino Bilbao are also within 15 minutes. Casco Viejo Station is only a 4-minute walk and Ribera Tram Stop is 5 minutes.

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Reviews

Casual Bilbao Serantes Reviews

7.8

Good

9.0

Cleanliness

8.0

Location

8.2

Staff & service

8.2

Eco-friendliness

8.2

Property conditions & facilities
Rating 10 - Excellent. 28 out of 81 reviews
Rating 8 - Good. 31 out of 81 reviews
Rating 6 - Okay. 8 out of 81 reviews
Rating 4 - Poor. 9 out of 81 reviews
Rating 2 - Terrible. 5 out of 81 reviews

Reviews

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for money. The entrance staircase is challenging but very scenic. However, it really depends on the person... for us (44 years old guy with a 20kg luggage) it wasn’t a problem, honestly. The room was very good, with excellent beds and pillows, as well as soundproofing (if the windows weren’t soundproofed, it would be hard to sleep... so that’s a positive!). The only drawback was the bathroom, with a very inconvenient sink. Overall, an excellent place to stay for breathing the vibes of Bilbao old town.
Stayed 2 nights in Sep 2025

10/10 Excellent

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities
Las habitaciones eran limpias y comodas
Stayed 1 night in Oct 2025

8/10 Good

Giuseppe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hanno sbagliato il giorno del nostro arrivo ma prontamente ci hanno fatto un upgrade in un’altra struttura ancora piu’ bella. Complimenti abbiamo molto apprezzato. Bagno senza finestra.
Stayed 2 nights in Oct 2025

10/10 Excellent

Larissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great accommodation overall. Room service came every day. Fresh towels daily and everything was clean. The room is a bit smaller than the pictures suggest, and the bed feels a bit like an IKEA one, but it was still comfortable to sleep in. The window lets in plenty of natural light. The shared kitchen/common room has a fridge, cutlery, and basic equipment, but no sink, so you’ll need to wash your dishes in your bathroom sink after use. The common area had a slight smell, so I preferred eating in my room instead. Location: right in the heart of the old town! During the week, nights are quiet, but on Fridays and Saturdays, the nightlife in the area is lively, bright, and loud. Definitely bring earplugs if you’re a light sleeper. Be aware that you need to climb a long flight of stairs to reach the rooms, so it’s not ideal for anyone with mobility issues. The biggest plus: everything is within walking distance. Great public transport connections, plenty of restaurants, nightlife, culture, and beautiful architecture. You’re truly in the middle of it. The view depends on your room; I was lucky to have one overlooking the charming narrow streets.
View from my window
The bedroom
Stayed 3 nights in Sep 2025

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Endroit parfait pour découvrir la ville avec beaucoup de restaurants aux alentours.
Stayed 3 nights in Sep 2025

6/10 Okay

Caoilte

Liked: Cleanliness, amenities, property conditions & facilities
Nice clean property with amazing cleaners. Only issue is the check-in policy is a nightmare (we were waiting about ages and I had to walk to the head office because they didn't send me the code). I wasn't a fan of checkout being so early but other than that it done the job.
Stayed 1 night in Aug 2025

10/10 Excellent

Per

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ingen hiss men mycket bra

Sköna sängar. Bra AC. Tyst i rummet trots väldigt centralt läge. Vi visste att det inte fanns hiss men en lång härlig trappa. 4 personer, 1 dubbel och 2 singelsängar. Mycket sköna sängar för att vara i spanien. Mycket centralt läge men gågata utanför dörren.
Stayed 1 night in Jul 2025

6/10 Okay

John

Liked: Cleanliness, amenities, property conditions & facilities
I was under the impression that this was a hotel but it's not. No reception desk. The information on how to access the front door and room door are sent via email the day of arrival, around noon. If the guest does not have cell service outside of the USA, that's impossible to receive the information to get in your room. That was my case. A huge inconvenience that is not informed when I reserved the place. I find that it's a must to have this disclosure in order for your guests to make a well informed decision.
Stayed 2 nights in May 2025

10/10 Excellent

Hennie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WE stayed at the property for one night before returning home. We found the signing in process unique but efficient. The enjoyed staying here.
Stayed 1 night in Apr 2025

6/10 Okay

Boufatha

Liked: Cleanliness, staff & service

Bon séjours

Sejour agréable. Il faut penser a isolé la fenêtre du bruit, car étanchéité c'est enlever. Lieu tres bien situé pour visiter la ville et les environs.
Stayed 3 nights in Apr 2025

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable Base In Casco Viejo

Located in the Casco Viejo area on a busy bar street. The hotel is reached via some steep stairs, so maybe not the best for anybody with mobility issues. The rooms are comfortable, simple but modern design, and very clean. Also, very good value for money.
Stayed 1 night in Feb 2025

4/10 Poor

Guido

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

Definitely no frills

The room is in a converted apartment. The floors are beyond wonky, the rooms are on the second floor with a steep staircase from hell. Due to the nature of the conversion, the walls are paper thin and you hear everything. The hallway has no fresh air supply and stinks stale. Positives: clean room, fresh and modern interior.
Stayed 1 night in Sep 2024

8/10 Good

Brigitte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customers service, access to a kitchen giving a choice to make your own meals.
Stayed 3 nights in Jul 2024

8/10 Good

HUI-LIN

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in May 2024

10/10 Excellent

Francisco Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy agradable.

Muy agradable en perfecta zona.
Stayed 1 night in Feb 2024

4/10 Poor

Nicolas

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Muy caro para lo que se ofrece

El ingreso fue muy complicado. Llegar a la habitación no fue fácil porque la escalera es prácticamente de dos pisos. El espacio para la cama matrimonial y las dos camas adicionales es muy reducido. El baño es más que pequeño. Las fotos son engañosas. La zona es inaccesible en auto, sucia y ruidosa
Stayed 1 night in Dec 2023

10/10 Excellent

Fumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and helpful staff
Stayed 1 night in Dec 2023

4/10 Poor

Malene

Disliked: Property conditions & facilities, room comfort

Skuffende!

Bad og toilet var på gangen hvilket der ikke var oplyst nogle steder, at det ville være. Meget larm og man kunne høre alt fra de andre værelser. Skuffende og absolut ikke pengene værd. Alt for dyrt i forhold til standarden.
Stayed 2 nights in Aug 2023

8/10 Good

Karina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a cute 5 room hostel in the old town. Great if you arrive by taxi or train. A long walk if you arrive with a car. Lots of steps. Great shared kitchen area.

10/10 Excellent

Maria Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy bien
Stayed 1 night in Jul 2023

8/10 Good

Andrea Elisabeth

Liked: Cleanliness, property conditions & facilities
Gut gelegen in der Altstadt. Zimmer sind zweckmässig eingerichtet und sauber. Habe während meines Aufenthalts nie jemanden von der Pension zu Gesicht bekommen!?
Stayed 3 nights in Jul 2023

8/10 Good

Rubim

Liked: Cleanliness, staff & service, property conditions & facilities
The staff and managers were extremely helpful. Great location. Lots of dining options, sights, shopping nearby. It is a walking only area (no vehicles) and a long staircase to climb so not the best if you have trouble getting around by foot. Otherwise a very nice place and highly recommended.
Stayed 3 nights in Jul 2023

2/10 Terrible

Dimitri

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

horrible service

Even though it states that their is a reception there is none. the reception is in the other building couple og hubdreds meters away. service is horrible i injured myself going down the stairs which are very steep. i did not find the light on the top but knew there was one in the middle, did not make it so far unfortunately and injured my knee badly and couldnt move and was in pain. infotmed the hotel about it and no one showed up at all, only received an adress to the hospital.
Stayed 1 night in Jun 2023

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente😀
Stayed 1 night in Feb 2023

4/10 Poor

ronald

Disliked: Staff & service, amenities, property conditions & facilities
This pension is in a walking only area - a 10 minute walk from the nearest parking lot. then you have to haul your luggage up a long flight of stairs. 10 minutes after booking, I realized it was inaccessible by car and tried to cancel the booking but they did not allow it. The check-in system is complicated and in the end they sent us the code, but it didn’t work until I phoned, and she activated it. I inquired about parking, but they sent the information too late. With €18 for parking this was a very expensive room with paper thin walls. I could hear everything in the next room and that was not pleasant at four in the morning. They advertised kitchen facilities, but really it was a closet off the hallway, which had a small microwave and refrigerator. No sink. I do not recommend this place.