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"Perfect hotel"

"I’d like to leave a review for anyone who doesn’t want to end up on the street at night looking for alternative accommodation. On the day I needed to extend my stay, I rang reception and asked to extend my booking; I was told to do this via Expedia, which I did, but my smart key wasn’t extended. As I was leaving to run some errands, I called reception again to let them know, said I’d be back late, and asked for confirmation of the extension. They confirmed the extension and said I could extend the key upon my return. When I came back from the event at one in the morning, I found no one at reception, so no one was able to extend my key and I was left without accommodation for a day, having spent money on another hotel; The next day, when I went to reception, they refused to refund my money or extend my stay for another day, citing the fact that their reception is open until 8 pm, but this was not stated anywhere, not even over the phone when I called to confirm my booking and mentioned that I would be arriving late. "

"Very nice room and comfortable mattress. The staff is very nice and caring. Many shops and restaurants around the hotel. "

"The facility pool and a spa and exercise room. It was unbelievable. Never seen this size pool anywhere else"

"That was the most comfortable bed I have ever slept in! Great stay! Thr food was pretty good at the restaurant, too."

"Really good hotel , the breakfast was well balanced and delicious. Not whole lot to do around the area . You will need to take a cab to good restaurants and bars."

"Spacious room, helpful friendly staff, lots of restaurants and sights within walking e"

"Great location, close to major shopping, cultural, and business areas. "

"Room was clean. Staff were helpful. My room did have an air conditioner. Location is central Bishkek so quite convenient."