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"It"

"As my wife and I continued our honeymoon through Scotland—transitioning from the perfection of Melville Castle to the Highlands—we checked into the Inverness Palace Hotel. My breakdown: 5 stars Location, 5 Service, 3 Room. Since the room is the main purpose of a stay, my overall rating is a 3. The positives are undeniable. Looking out over the River Ness provides a stunning 5-star backdrop. Service was commendable; staff were welcoming and when we requested a micro-fridge, it was brought up immediately. However, room comforts fell short. The bed was hard and pillows thin. The shower has a frustrating quirk: turning the knob unavoidably blasts you with sitting cold water due to the showerhead's angle. Soap and shampoo were provided, but we had to request conditioner (happily provided, but odd not to include by default). Unwinding was tough since the TV lacked internet or most common streaming apps or ability to download them. The general hot tub was disappointing, running a forced 10-minutes-on/10-minutes-off cleaning cycle. (The separate spa, however, is great!). Also, beware the lift—the door closed so hard on my shoulder it felt like I got tackled! Our exit was clunky: despite arranging a late checkout, our keys deactivated early. We faced pushback on our departure time, though we suspect a simple language barrier rather than rudeness. Great location and staff, but room comforts hold it back. Ironically, the best AirBnB I've ever stayed at is RIGHT behind them! "

"I loved our stay at the Glenmoriston. The location beside the River Ness is just perfect. The staff was welcoming and very helpful."

"The Breakfast was your typical buffet, It was Hot and Fresh. Everything was kept clean. The rooms are rather small but adequate. The shower was excellent. It is located close to the train station and the bus station. It was located close to everything , easy walking."

"Clean and large room. Variety available at breakfast "

"Great location and view"

"Great staff. Clean"

"Great stay."

"Avoid avoid avoid..! Room dirty - dust everywhere, old pair of trainers left in the room - ever so slighty smelly. Bathroom terrible - dirty, toilet not flushed from previous guest, floor tiles all cracked , shower enclosure mouldy. No where to hang clothes. Kettle was filthy. Window broken and would not shut properly. TV not working. Breakfast was terrible, no meats or cheese etc for continental breakfast, bread, cereal, poor looking croissants. Exterior of building in serious state 9f disrepair.. apart from that everything else was terrible.. A 'home away from home'... only if you live in a skip..!!"