"Best hotel with the best staff. We werr enthusiastically greeted and offered Prosecco while checking in. We arrived early and our rooms were ready. The rooms were a great size and very clean. We had a river view room in the Atlantic Building and even though there was a concert the night we checked in, we did not hear any noise.
I have traveled all over the world but this was the best hotel I have ever stayed in. It was like staying in a museum. The artifacts on display are absolutely amazing and the many Christmas trees were stunning. The overall decor was breathtaking. The dining establishments were also top-tier.
However, the concierge team is why I am returning...Ms. Tania and Ms. Dee went above and beyond in ensuring that all our needs were met. They were so engaging and attentive not just to our family but I observed their interactions with others during our stay and realized I have not received such a high level of service in any of my many hotel stays. I am already planning my return visit.
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