"Booked a Superior King. Never got one. Maybe skip this hotel until it’s been fully reopened and is truly ready for guests.
Checked in May 12 for seven nights. Was placed in a queen room at check-in. After informing the front desk, we were walked to two more rooms before finally settling in around midnight. The third room also had a queen bed. We were told it was the best available. We never received the king bed we paid for.
The final room had no power to the bedside outlets – a problem since I travel with a CPAP machine. An engineer arrived close to 1am, discovered the headboard was incorrectly wired, and my partner and I ended up helping him reassemble the furniture. The AC barely worked, and when the unit was bumped open during the move, there was a used box cutter razor blade inside.
The shower wasn’t clean, water pressure was poor, and only one or two elevators worked across the entire property. A member of our travel party spent his first night with no AC before being moved.
Front desk associate LaTonya and manager Joe were genuinely helpful and working hard under difficult conditions. Staff acknowledged the hotel had rushed its May 1st reopening and that many rooms hadn’t been properly inspected.
No manager ever followed up as promised. No compensation was offered."
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