10/10
Front Dest staff was great (sorry, don’t remember the names of the 2 ladies who were always there with their warm, great smiles, and ready to assist attitude). The gentleman at the desk (platinum hair) was dry and had attitude though his pleasant personality showed up the day before we left which was wonderful to see. The lady (either supervisor or manager) who showed up at the Desk just as we were leaving for the airport around 8am) never acknowledged us even as the Front Desk agent was thanking us for staying with them. Very poor image of a leader. We are still giving a 5star because of the 2 FD agents, bfast attendant (young man), and housekeepers. Property was very clean, bed was comfortable, bed sheets and covers were clean. It was perfect for what we needed as our hotel for 4 days. I also called twice due to long flight delays - the agents on the phone were understanding, kind and supportive. We ended up checking in before 3am the next day and we were welcomed warmly. Thank you!
Shirleen
Menginap 4 malam pada bulan Juli 2025