Search Hotels Near Borussia Park, Moenchengladbach

"my disappointment with my recent stay : I have been staying at your hotel for years for business, but this visit felt very different. From arrival, I did not feel treated with respect or as a valued returning guest. I was made to feel uncomfortable regarding my room choice and was informed I could not use the sauna or spa due to the room category, which was disappointing especially as i had my wife with me this time - her first time. Upon arrival at 1am, the room was not properly prepared — there was only one towel and one hanger, and the shower floor was peeling. Throughout the stay, the staff were not cooperative and often made us feel like a burden. One morning, when I was feeling unwell, I asked for a bottle of water but was abruptly told to come and pay at reception at 6am, which was shocking . Additionally, after making time in a busy schedule to use the sauna, I found it switched off at 10:30am. We were also disturbed multiple times by aggressive knocking on the door by staff, who said it was a mistake.. Even during checkout, the knocking felt stressful and unwelcoming. Overall, the service standard has reduced significantly, which is disappointing given my previous positive experiences. I hope you take this feedback seriously and address these issues."

"Very friendly, well run and great location. Definitely be back!"

"Poor service"

"Rooms were good. The breakfast was great and the staff were wonderful. "

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"No swimming pool ? "

"Super room friendly staff "

"Tolles Hotel mit Rheinblick, modernen Zimmern (das Bad ist leicht in die Jahre gekommen), tollem Personal und reichhaltigem Frühstück."

"Staff were friendly and rectified an issue immediately. Hotel was nice and the room had everything we needed. Black out curtains and sound proof windows with good Aircon."