Altezza Arc 1800 Hotel & Spa - ex Mercure is on a golf course, with easy slope access. Guests can book a sports massage at the NUXE spa, enjoy French dishes at Le Jardin Alpin, or visit the arcade room and library. High-speed WiFi keeps everyone connected.
Located in Bourg-Saint-Maurice, Altezza Arc 1800 Hotel & Spa - ex Mercure is next to a golf course and near a boardwalk. Les Arcs and Tignes Ski Resort are worth checking out if an activity is on the agenda. Travelling with kids? Consider Montchavin-les-Coches Ice Rink and École de Ski Oxygène. Take in the nearby slopes with skiing lessons and ski runs, or try out other outdoor activities such as sledging and snowshoeing. Visit our Arc-1800 travel guide
Village de Charmettoger, Bourg-Saint-Maurice, 73700
What's nearby
Les Arcs
1 min walk - 0.0 km
Peisey-Vallandry Ski Resort
1 min walk - 0.0 km
Charmettoger Ski Lift
1 min walk - 0.0 km
Villards (Les Arcs 1800) Ski Lift
8 min walk - 0.7 km
Chantel Ski Lift
9 min walk - 0.8 km
Getting around
Landry Station
24 min drive
Geneva International Airport (GVA)
149 min drive
Restaurants
La Folie Douce - Les Arcs
13 min walk
Voga Goga
15 min walk
Bar du Mont Blanc
6 min drive
La Fragola Di Neve
19 min walk
Le Restaurant au Lodge
13 min walk
About this property
Altezza Arc 1800 Hotel & Spa - ex Mercure
Upscale family-friendly hotel near Les Arcs
Consider a stay at Altezza Arc 1800 Hotel & Spa - ex Mercure and take advantage of an adjacent golf course, a terrace and a coffee shop/cafe. Hit the slopes at this hotel, offering downhill skiing, cross-country skiing and ski passes. Indulge in Ayurvedic treatments, a facial and a massage at Nuxe, the on-site spa. The on-site French cuisine restaurant, Le Jardin Alpin, offers breakfast, dinner and children's meals. Enjoy the gym, as well as activities, such as ziplining, archery and snowboarding. Stay connected with free in-room WiFi, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices), and guests can find other amenities, such as a playground and an arcade/games room.
You'll also enjoy the following perks during your stay:
An indoor pool, along with sunloungers
Buffet breakfast (surcharge), self-parking (surcharge) and a round-trip airport shuttle (surcharge)
An electric car charging station, smoke-free property and a water dispenser
Snow sports gear, a gift shop and a lift
Room features
All 80 rooms have comforts such as premium bedding, as well as perks such as free WiFi and safes.
Extra conveniences in all rooms include:
Highchairs, baby baths and free infant beds
Recycling, LED light bulbs and eco-friendly cleaning products
Bathrooms with free toiletries and hairdryers
Flat-screen TVs with premium channels
Wardrobes/cupboards, balconies and fridges
Awards and affiliations
Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
Available in some public areas: Free WiFi
Parking and transport
Electric car charging station on site
Height restrictions apply for on-site parking
Return airport shuttle (surcharge)
Secured, covered parking on site (EUR 30 per night)
Limited on-site self parking
Wheelchair-accessible parking available
Food and drink
Daily buffet breakfast available 7 AM to 10:00 AM for a fee: EUR 22 for adults and EUR 10 for children
A bar/lounge
A coffee shop/cafe
A restaurant
Snack bar/deli
Restaurants on site
Le Jardin Alpin
Les Allobroges
Things to do
18-hole adjacent golf course
2 hot tubs
Arcade/game room
Archery
Billiards/pool table
Cross-country skiing
Downhill skiing
Full-service spa
Golf caddies
Golf carts
Golf clubs/equipment
Gym
Hiking/biking trails
Indoor pool
Library
Playground
Ropes course
Sauna
Ski equipment rentals
Ski passes
Ski storage
Snow sports gear
Snowboarding
Steam room
TV in common areas
Ziplining
Family friendly
Arcade/game room
Baby bath
High chair
In-room cot
In-room refrigerator
Indoor pool
Playground
Snack bar/deli
Soundproofed rooms
Conveniences
24-hour front desk
Gift shop/newsstand
Luggage storage
Safe at front desk
Water dispenser
Guest services
Change of bedsheets (on request)
Change of towels on request
Concierge services
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance
Business services
2,691 square feet of conference space
5 meeting rooms
Business centre
Computer station
Outdoors
In the mountains
Pool loungers
Terrace
Full-service spa
3 treatment rooms
Aromatherapy
Ayurvedic treatments
Couples treatment rooms
Facials
Spa open daily
Sports massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Guests will receive an email within 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Renovations and closures
The following facilities are closed seasonally each year. They will be closed from 26 April to 2 July:
Swimming pool
Access methods
Staffed front desk
Pets
Pets are allowed for an extra charge of EUR 15 per pet, per night
Service animals are welcome, and are exempt from fees
2 total pets
Children and extra beds
Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property
Payment types at the property
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
A tax is imposed by the city: EUR 2.81 per person, per night. This tax does not apply to children under 18 years of age.
We have included all charges provided to us by the property.
Optional extras
Fee for buffet breakfast: from approximately EUR 22 for adults and from EUR 10 for children
Covered self-parking fee: EUR 30 per night
Pet fee: EUR 15 per pet, per night
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, ANCV Cheques-vacances and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Pool access available from 9:00 AM to 8:00 PM
Parking height restrictions apply
National rating
This property has received its official star rating from the French Tourism Development Agency, ATOUT France.
Property is also known as
Hôtel Mercure Arcs 1800 Bourg-Saint-Maurice
Hôtel Mercure Arcs 1800 Bourg-Saint-Maurice
Mercure Arcs 1800 Bourg-Saint-Maurice
Bourg-Saint-Maurice Hôtel Mercure Les Arcs 1800 Hotel
Mercure Arcs 1800
Hotel Hôtel Mercure Les Arcs 1800 Bourg-Saint-Maurice
Hotel Hôtel Mercure Les Arcs 1800
Hôtel Mercure Les Arcs 1800 Bourg-Saint-Maurice
Hôtel Mercure Arcs 1800
Frequently asked questions
Does Altezza Arc 1800 Hotel & Spa - ex Mercure have a pool?
Yes, this property has an indoor pool. Pool access is from 9:00 AM to 8:00 PM.
The swimming pool is closed seasonally each year from April 26 until July 2.
How much does it cost to stay at Altezza Arc 1800 Hotel & Spa - ex Mercure?
As of 13 Apr 2026, prices found for a 1-night stay for 2 adults at Altezza Arc 1800 Hotel & Spa - ex Mercure on 15 Apr 2026 start from Rp3.244.711, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Altezza Arc 1800 Hotel & Spa - ex Mercure pet-friendly?
Yes, Altezza Arc 1800 Hotel & Spa - ex Mercure allows pets (limit 2 total). There's a fee of EUR 15 per pet, per night. Service animals are exempt from fees.
How much is parking at Altezza Arc 1800 Hotel & Spa - ex Mercure?
Self-parking is available for EUR 30 per night. Limited spots are available.
What time is check-in at Altezza Arc 1800 Hotel & Spa - ex Mercure?
Check-in begins at 5 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.
What time is check-out at Altezza Arc 1800 Hotel & Spa - ex Mercure?
Checkout is at 10:00 AM. Late check-out is available for a fee (subject to availability).
Does Altezza Arc 1800 Hotel & Spa - ex Mercure provide a shuttle to the airport?
Yes, there's an airport shuttle.
Where is Altezza Arc 1800 Hotel & Spa - ex Mercure located?
Located near the slopes, this Bourg-Saint-Maurice hotel is situated in the mountains, within a 5-minute walk of Charmettoger Ski Lift and Les Arcs, and is convenient for winter sports, such as skiing lessons and snowshoeing. Transarc Gondola and Villards (Les Arcs 1800) Ski Lift are also within 10 minutes.
Have a question?
AI iconBetaBeta
Get instant answers with AI powered search of property information and reviews.
Reviews
Altezza Arc 1800 Hotel & Spa - ex Mercure Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Great hotel for skiing holiday. Room had ample space for family of 4. Was worried about single bunk beds for my older teenagers but they were fit for purpose. Lots of storage for clothes and luggage. Wish there was more hooks for hanging up towels though. Overall very happy with our Christmas skiing holiday. Close to piste/gondola, town, restaurants... Very impressed with the breakfast buffet. Highly recommend!
Lovely stay at Altezza. Good facilities and excellent proximity to the Charmettoger lift (100m walk) and possible to ski back to the boot room door! A little bit away from other restaurants in Arc 1800 centre. All in all a fantastic 5 night stay!
Very nice hotel, big room comfy bed, great breakfast. Didn’t try dinner as it is quit controversial. Wonderful spa, had great time there after ski. The jacuzzi is too small tho. On peak time, you have to wait . So pick a smart time to go if you want to enjoy the spa.
It was a very pleasant stay. I can certainly recommend this hotel. It has ski-in/ski-out, but it’s not pretty straight forward to find from the first attempt. There is a rental located right next to ski room which I found very convenient .
Breakfast offering is decent, however I would love to see more fresh vegetable and fruits offering (there was only cherry tomatoes). There is also nice “eggs station” where chef cooks fried eggs and omelet of your choice as well as freshly cooked pancakes.
However there was a “catch” maybe I didn’t see in description of the hotel, but they hold 100€ per night per person as security deposit. So in overall it cost 1000€ for 2 persons per 5 nights. Luckily I had such amount on my card, but still it could be very unpleasant surprise especially you are traveling not alone and for longer period of time. But the good thing is that it got unfrozen once you check out.
So in overall solid 4 star hotel with great location.
Nice hotel woth excellent view.
A nice area for spa experience but quite limited with only one hour open pool for kids.
The food at the restaurant was good but our waiter got 2 dishes wrong, and the beef in the kids burgers were under cooked even though we asked for well done. ( note that er did not complain about the beefs as we had already complained twice and the mood was deteriorating fast)
There was a quite nice bar with a really good bartender - ex had 5 types of peber for drinks!
We went there a tuesday and apperently there were a party with loud music at the bar. I went to investigate and found to staff members playing pool, smoking, drinking snd listening to loud music. After a request they quickly turned it the music down.
There was another party ending around 3 but from a room and I think that was within expectations.
The hotel could use some improvements in refreshments, and while the services are acceptable, there is an excessive level of informality during interactions that does not align with a four-star standard.
We loved our stay here. Great communication on arrival instructions before we got there as weren’t familiar with the area and weren’t driving. We got the funicular from bourg saint Maurice and then the free shuttle to the chamotteger stop. It all works very well together timing wise. Then it’s a short walk uphill (bit of a challenges with our suitcases but it was only short).
It’s also a short walk down to the main area with a great choice of restaurants some shops and we were in the summer season but a whole host of activities for the kids.
The whole hotel had a very cosy vibe with incredible views, definitely worth paying for a room with a view, loved the pool. Everything was clean and well kept,service was very friendly whoever we spoke to.
Replen at breakfast was a little slow. there was a good choice and all was tasty just at times we were waiting a while for plates or still water.
Room was clean and spacious only criticism was it was a little hot at times, air con would have been useful and it was 2 beds pushed together rather than a double which I don’t find the comfiest and pillow choice wasn’t great they were very soft and no alternatives.
We didn’t like the rule where you could only eat there if you were half board the first day we had a LONG day of travel but had to go out and find dinner where as we would have liked to stay at the hotel but didn’t want to eat every night to make it half board. This felt a little money making.
Overall we loved our stay.
Terrible service at the front desk. The staff at th check-in had no clue what they were doing. Lack of English language was another problem. only the gentleman who worked in the afternoons was friendly and knowledgeable. we have been told to chose a dinner time, the silly thing is you have to register for the dinner time every day after 4pm. There was no possibility getting a cup of coffee or anything else until the bar areas was opened at 4pm. of the 3 elevators, only one was working. The buffet at dinner was horrible.You could barely chew the meat, though I have to admit the servers were very friendly. Ultimately,we were so unsatisfied that we decided to leave 2 day earlier than initially booked. Not worth the money.
We booked a half-board stay at Altezza Arc 1800 Hotel & Spa for our family of four (2 adults, 2 children aged 13 and 16) through Hotels.com. This booking proved to be a source of significant frustration and financial loss due to misleading information and a lack of support from Hotels.com.
The hotel contacted us post-booking to inform us that our children's meals were not included in the half-board rate. When we contacted Hotels.com, we were told this was stated in the terms and conditions—a clause we found to be incredibly unclear. The T&Cs mentioned an exclusion for children aged 3-14, but our 16-year-old was not in this age range and could not be booked as an adult on the site.
In a written communication, Hotels.com agreed to a refund. They instructed us to pay the hotel directly for the children's meals and submit the invoices for a full refund for the 16-year-old and a partial refund (minus EUR 15) for the 13-year-old. Trusting this agreement, we paid the hotel EUR 518 (EUR 259 per child).
Upon our return, Hotels.com reneged on their promise, claiming the hotel had refused the refund. Despite providing all correspondence, invoices, and evidence of their initial agreement, the company has now stated they will not honor the refund. This experience highlights a significant breakdown in communication and customer service. The booking terms were ambiguous, and Hotels.com failed to follow through on a clear written promise, leaving us to bear a substantial and unexpected cost.
A great base for ski- in and out with friendly staff and good food. Only negative was the dining arrangements which might be helped by allocating room numbers to tables as experienced in other hotels, and to have 2 set sittings to regulate and accommodate groups and the noise!
William
Stayed 9 nights in Apr 2026
Verified
10/10 Excellent
Pauline
3 Jan 2026
Liked: Cleanliness, staff & service, amenities
Un séjour formidable, merci au personnel et une mention spéciale pour le restaurant - excellent!
Pauline
Stayed 9 nights in Dec 2025
Verified
10/10 Excellent
Pauline
3 Jan 2026
Liked: Cleanliness, staff & service, amenities
Un séjour formidable de 2 semaines. Le personnel est aux petits soins, les chambres très agréables et la vue sur la vallée à couper le souffle. Le restaurant est vraiment excellent