2/10 Sangat Buruk
Amanda
Bepergian bersama keluarga dan anak
19 Mei 2024
Tidak Disukai: Fasilitas
Things were falling apart in the hotel. The pole where you hang your towels, the sliding shower doors wouldn’t stay closed and it would slide open, the toilet would keep getting clogged. Let alone the pillows were the shape of a square (like how decoration pillows look like) I was told that the regular rectangle pillows are only for king suites. There was an opening on the roof where it seemed like it was leaking liquid. Asked to change rooms and they denied my request. I asked to speak to the GM or Assistant Manager and they just kept saying that aren’t in today even tho they mentioned they will be in at 9am. Asked for resolution or compensation and I was denied of that aswell. I worked for a very long time as a GM at a hotel and I would’ve never allowed this to happen. This has completely been a waste of money and never again will we go to this particular best western. Maintenance needs to do better, managers needs to do better. Customer service needs improvement.
Amanda
Menginap 2 malam pada bulan Mei 2024