Search Hotels Near Brantford Twin Valley Zoo, Hamilton

"It's definitely out dated and the breakfast could be better. But was pleased with the staff, location and overall experience.. would definitely rebook here in the future "

"The elevators werent working and it sucked getting up to my room after waiting forever to realize I didn’t have a microwave. I was also freezing because they only give you sheets. "

"Great stay overall! Check-in was quick and easy, and the staff were incredibly friendly and welcoming. I really appreciated the free on-site parking and reliable Wi-Fi. The room was spacious, clean, and well-equipped with a mini fridge and microwave, which made things very convenient. The bed was super comfortable, and I had a great night’s sleep. The location is also a plus—close to walking trails and plenty of amenities. I would definitely stay here again!"

"Very clean, comfortable beds, breakfast was good and staff were helpful"

"Lovely hotel. Thought everything was quite nice considering the very reasonable nightly rate. Huge room, good breakfast, free parking!"

"From desk was great. Keys for the rooms were not available. Desk clerk had to let us into the room all the time. Had been that way for 2 weeks. Bathroom sink tap was broken"

"Clean and modern. Decent breakfast. Suggestions: glasses in the bathroom (there were only 2 coffee cups), and bring back the individual shampoos, lotions, bar soaps, etc"

"This is a very nice hotel. The reason for my negative review is the staffing and the manager ignoring our calls and expedias calls regarding a promise of a discount they had made. We arrived on time for our check in around 3:30 or so. We were told our room was not ready because they were understaffed and that we need to wait 40-45 minutes. So, we understood and came 2 hours later around 5:30 assuming they had enough time, but our room still wasn’t ready. After informing them we had a place to be by 7:00 they finally upgraded our room and offered a discount for our trouble. Which was great and we were satisfied. But, they ended up charging us $240 for the upgrade which then took a few days for the charge to disappear. We were then told they could not immediately provide us with the promised discount because we booked through Expedia. We were told to call the manager the next day. We did, twice and the manager never returned our messages. We then brought this to Expedia’s attention, they attempted to reach the property and the manager. Again, no reply to Expedia's messages. We never received our promised discount for making us wait for our room. So, the issue is definitely one of trust and honesty coming from the manager at this hotel. Nice place but poor customer service and dishonesty with their promises. You cannot trust what they tell you. I waited a week to write this review because I understand a hotel being understaffed an issues arising. But they lied to us. "

"Fresh, clean"