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Reviews of Mercure Brest Centre Port

4 out of 5
Mercure Brest Centre Port
45 Rue Jean Marie le Bris, Brest, Brittany

Reviews

8.8

Excellent

Rating 10 - Excellent. 11 out of 20 reviews" "
Rating 8 - Good. 7 out of 20 reviews" "
Rating 6 - Okay. 1 out of 20 reviews" "
Rating 4 - Poor. 1 out of 20 reviews" "
Rating 2 - Terrible. 0 out of 20 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from pb on 19 Feb 2024
Dear Philippe, Thank you for your feedack regarding your stay in our establishment. We are happy to know that you enjoyed your time with us ! We hope to welcome you back wery soon, Best regards, Pauline B. General Manager

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is less than a year old and Google maps shows it as a construction site. Also, it is a short walk from the Gare down about 100 m in elevation, but the stairs are hard to find and Google doesn't know about them.
Stayed 2 nights in May 2023
Response from Pauline B on 23 May 2023
Dear Wiliiam, Thank you for taking the time to post a review regarding your stay in our establishment. We are glad to know that you enjoyed your time with us. We hope to welcome you back very soon, Best regards, Pauline B. General Manager

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Not Recommendable for Business Travelers
I stayed four nights at the hotel during a business trip. The room is extremely small with very little space between bed and wall. The desk was tiny and barely enough for my laptop plus mouse pad. The desk chair was very uncomfortable for working. The room was definitely not intended for anybody who needed to do desk work. The free Internet in the room was unreliable and not usable for a Zoom meeting. The hotel did not offer a paid-for high capacity Internet access. I had to teach two classes remotely. The hotel offered me to use a conference room for that, but even there, the Internet was not stable enough for the Zoom connection and I had to cancel my classes. I had booked the new hotel expecting excellent technology, and it was very hard for me to find that the technology was much worse than in many other hotels I stayed. If free Internet is low capacity, then I expect to have a paid-for connection that meets modern requirements. One morning, we missed a taxi, and the counter staff was not willing to call for another taxi - too much to do, was the explanation. I definitely cannot recommend the hotel to anybody who needs reliable Internet or a place to do some work. Exercising in the room is also not possible - no space!
Stayed 4 nights in Sep 2022
Response from Hôtel Mercure Brest Centre Port on 5 Oct 2022
Dear Anonymous, Thank you for taking the time to comment on your recent stay at the Hotel Mercure Brest Centre Port.We have taken note of your comment regarding the size of your room. All our rooms meet the statutory surface standards, however being in a new building some room size may vary. The reception is at your disposal 24 hours a day and 7 days a week, next time do not hesitate to ask us we could have offered you another room that meets your needs.For the Wi-Fi connection, you should have come to us so that we could perform the connectivity checks and find a solution for your video zoom.You ordered us a taxi at 8:00, which we did. When the taxi arrived you did not come, we tried to reach you several times in your room and also came knocking on your door without answer from you the taxi left.Then you came back to order another taxi, that morning it was difficult to order a taxi in Brest and we had other customers waiting for a taxi too. We try to do our best to meet the needs of our guests and we are sorry if this didn’t suit you. Best regards, Pauline B. General Manger

8/10 Good

LLOYD

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ras
Stayed 1 night in Jan 2024
Response from Pauline on 26 Jan 2024
Cher Lloyd, Merci d'avoir pris le temps de donner votre avis suite à votre récent séjour à l'hôtel Mercure Brest Centre Port.Nous sommes ravis d'apprendre que vous avez apprécié votre séjour parmi nous. Au plaisir de vous accueillir à nouveau très bientôt, Cordialement, Pauline B. Directrice

10/10 Excellent

Jean-christophe

Stayed 1 night in Sep 2023
Response from Hôtel Mercure Brest Centre Port on 2 Oct 2023
Cher Jean Christophe, Nous vous remercions pour votre retour d'expérience suite à votre récent séjour à l'hôtel Mercure Brest Centre Port. Nous sommes ravis d'apprendre que vous avez apprécié votre séjour parmi nous. Au plaisir de vous accueillir à nouveau très bientôt, Cordialement, Pauline B. Directrice

8/10 Good

Robert Lundemo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, but not center
New hotel where everyting worked. One unusual design choice was to have the clothes hanging right next to the bed. The issue with the hotel is the location. This was in an industrial harbour area with a few bars, but with about 25 minutes walk mainly through deserted areas to get to the center. Going there in the evening someone tried to rob me.
Stayed 2 nights in Mar 2023
Response from Hôtel Mercure Brest Centre Port on 29 Mar 2023
Dear Robert, Thank you for taking the time to post a review regarding your stay in our establishment. We are glad to know that you enjoyed our hotel. Let me be a little surprised about your comment as we never claimed to be located in the city center since we are in the port area Let me also point out that there are more than thirty restaurants and bars within 5 minutes walk of our hotel. I also remind you that the reception is present all day and night in order to guide you to the best of our city.You did not like the location it is up to you to think so and we are sorry to hear what happened to you and it remains beyond our control and rare in our area.Best regards, Pauline B.General Manager

8/10 Good

Dominique

Stayed 1 night in Feb 2023
Response from Hôtel Mercure Brest Centre Port on 13 Mar 2023
Cher Dominique, Merci pour votre retour d'expérience suite à votre récent séjour à l'Hôtel Mercure Brest Centre Port. En espérant avoir le plaisir de vous accueillir à nouveau très bientôt, Cordialement, Pauline B. Directrice

10/10 Excellent

PHILIPPE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
super
Stayed 1 night in Jan 2023
Response from Hôtel Mercure Brest Centre Port on 8 Feb 2023
Cher Philippe, Merci pour votre commentaire suite à votre séjour à l'Hôtel Mercure Brest Centre Port. Nous sommes ravis d'apprendre que vous avez apprécié votre séjour parmi nous. En espérant avoir le plaisir de vous accueillir à nouveau très bientôt, Cordialement, Pauline B. Directrice

8/10 Good

Olivier

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien
Hôtel tout neuf, dommage qu’il n’y ait pas de restaurant !
Stayed 4 nights in Jan 2023
Response from Hôtel Mercure Brest Centre Port on 6 Feb 2023
Cher Olivier, Nous vous remercions d'avoir pris le temps de donner votre avis suite à votre séjour à l'Hôtel Mercure Brest Centre Port. Nous sommes ravis d'apprendre que vous avez apprécié votre séjour parmi nous. En espérant avoir le plaisir de vous accueillir à nouveau très bientôt, Cordialement, Pauline B. Directrice

10/10 Excellent

quiguer

Stayed 1 night in Jan 2023
Response from Hôtel Mercure Brest Centre Port on 25 Jan 2023
Cher client(e), Nous vous remercions pour votre retour d'expérience suite à votre récent séjour à l'Hôtel Mercure Brest Centre Port. Nous sommes ravis d'apprendre que vous avez apprécié votre séjour parmi nous. En espérant avoir le plaisir de vous accueillir à nouveau très bientôt, Cordialement,Pauline B.Directrice

10/10 Excellent

Yves

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top, Dommage que l’ascenseur était hors service a mon passage.
Stayed 1 night in Dec 2022
Response from Hôtel Mercure Brest Centre Port on 13 Dec 2022
Cher Yves, Nous vous remercions d'avoir pris le temps de donner votre avis suite à votre récent séjour à l'Hôtel Mercure Brest Centre Port. Nous sommes ravis d'apprendre que vous avez apprécié votre séjour parmi nous. En espérant avoir le plaisir de vous accueillir à nouveau très bientôt, Cordialement, Pauline B. Directrice

10/10 Excellent

Edwin, Kyon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Établissement tout neuf, situé sur près du port. Restaurant et bars à proximité et accès au centre à 15min à pied.
Stayed 1 night in Nov 2022
Response from Hôtel Mercure Brest Centre Port on 16 Nov 2022
Cher Edwin, Nous vous remercions d'avoir pris le temps de donner votre avis suite à votre récent séjour à l'Hôtel Mercure Brest Centre Port. Nous sommes ravis d'apprendre que vous avez apprécié votre séjour et tout particulièrement l'emplacement de notre établissement. En espérant avoir le plaisir de vous accueillir à nouveau très bientôt, Cordialement, Pauline B. Directrice

8/10 Good

SEBASTIEN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Landivisiau
Stayed 1 night in Oct 2022
Response from Hôtel Mercure Brest Centre Port on 25 Oct 2022
Cher Sébastien, Merci pour votre note suite à votre récent séjour à l'Hôtel Mercure Brest Centre Port. Au plaisir de vous accueillir à nouveau très bientôt, Cordialement, Pauline B. Directrice

10/10 Excellent

philippe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
super
Stayed 1 night in Sep 2022
Response from Hôtel Mercure Brest Centre Port on 11 Oct 2022
Cher Philippe, Merci pour votre retour d'expérience suite à votre récent séjour à l'hôtel Mercure Brest Centre Port. Nous sommes ravis d'apprendre que vous avez apprécié votre séjour. En espérant avoir le plaisir de vous accueillir à nouveau très bientôt, Cordialement, Pauline B. Directrice

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superbe
Sejour agréable et confortable
Stayed 1 night in Sep 2022
Response from Hôtel Mercure Brest Centre Port on 19 Sep 2022
Cher(e) client(e), Merci pour votre commentaire suite à votre récent séjour à l'Hôtel Mercure Brest Centre Port. Nous sommes ravis d'apprendre que vous avez apprécié votre séjour parmi nous et plus particulièrement le confort de votre chambre. En espérant avoir le plaisir de vous accueillir à nouveau très bientôt, Cordialement, Pauline B. Directrice

8/10 Good

Chrystele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2022