"The highlight of our stay was definitely the staff. They were incredibly friendly, welcoming, and always happy to help.
The hotel is currently undergoing refurbishment, which is much needed. Our room was comfortable enough, but it does require updating and a number of repairs. Paint was peeling from the walls in several places, and even a little preparation to remove the loose flakes before redecorating would make the room feel much tidier.
The shower mixer was faulty, so the water was either very hot or very cold. After reporting it, a member of staff arrived within seconds and helped us adjust it, which we really appreciated. Hopefully the shower will be repaired for future guests. The bathroom sink tap was also very loose and dripped constantly, which must waste a significant amount of water.
To be fair, this is an older hotel and a comprehensive refurbishment is clearly underway. Once the work is complete, I’m sure it will regain its charm.
Despite the issues, we’d happily stay here again. The location is excellent, with the beach directly across the road and easy access to everything Brighton has to offer. The outstanding staff and fantastic location more than made up for the temporary shortcomings."
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