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Reviews of Motel 6 Brockton, MA

2 out of 5
Motel 6 Brockton, MA
391 Westgate Dr, Brockton, MA

Reviews

5.2
Rating 10 - Excellent. 177 out of 1011 reviews" "
Rating 8 - Good. 141 out of 1011 reviews" "
Rating 6 - Okay. 148 out of 1011 reviews" "
Rating 4 - Poor. 163 out of 1011 reviews" "
Rating 2 - Terrible. 382 out of 1011 reviews" "

5.2/10

Cleanliness

5.8/10

Staff & service

4.6/10

Amenities

5.0/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

Anthony

Bad
Stayed 1 night in May 2024

2/10 Terrible

Jordan

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty, open used bar of soap left in the bathroom and someone’s hair left on the bed and bathroom sink
Stayed 1 night in May 2024

10/10 Excellent

Paul, Brockton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Manager on 8 May 2024
Dear Paul, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager.

10/10 Excellent

kelton

Stayed 1 night in Apr 2024
Response from Hotel Manager on 8 May 2024
Dear kelton, Thanks for your choosing our hotel for your stay and 5 Stars you have given us based on the experience. Hope you had a wonderful experience with us. Please visit us again. Sincerely,Hotel Manager

4/10 Poor

Darline

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Apr 2024
Response from Hotel Manager on 4 May 2024
Dear Darline,Thank you for your stay. But here you have not mentioned anything about the stay. Please provide us specific details so that we can address them. You will have a better experience next time.Sincerely,Hotel Manager.

10/10 Excellent

Roodfort

Liked: Cleanliness, staff & service, property conditions & facilities
I never receive the breakfast i need it now...
Stayed 1 night in Apr 2024
Response from Hotel Manager on 3 May 2024
Dear Guest, Thanks for the stay and the feedback. Your comments are important for us. We shall definitely work on your observations. You can expect a further improved stay next time. Visit us again soon.Sincerely, Hotel Manager.

8/10 Good

michelle

Travelled with pets, Travelled with group
Liked: Staff & service, amenities
You give what you get. Staff is very respectful with me. I'm greeted with a first name basis. They tolerate nothing, so you can stay safe. It has quieted down a lot. The only complaint I have, heater/air conditioners should be cleaned. They are filled with dust and Debree which causes not to work properly. Im allergic to dust so i itch.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2 May 2024
Dear michelle,Thank you for sharing your experience. We're pleased to hear that our staff treated you respectfully and made you feel safe during your stay. We apologize for any inconvenience caused by the cleanliness of the heater/air conditioners. Your feedback is valuable, and we'll ensure that the issue is addressed promptly to improve the comfort of our guests. We appreciate your input and hope to welcome you back for a more comfortable stay in the future.Sincerely, Hotel Manager.

10/10 Excellent

Davidson

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Hotel Manager on 27 Apr 2024
Dear Davidson, Thanks for the stay and great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager.

10/10 Excellent

Bobby

Stayed 1 night in Apr 2024
Response from Hotel Manager on 23 Apr 2024
Dear Bobby, Thanks for the stay and great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager.

2/10 Terrible

Jeffrey

Stayed 1 night in Apr 2024

6/10 Okay

Joseph

Disliked: Property conditions & facilities
The only thing that I like about this place it’s close to the Mall.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 23 Apr 2024
Dear Joseph,It was a pleasure and an honor to have you stay at our property. We greatly appreciate your kind words about our location, and hope that you will choose to stay with us again in the future.Sincerely, Hotel Manager.

10/10 Excellent

Kenneth

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
COMFORTABLE AND FRIENDLY!
Stayed 1 night in Apr 2024
Response from Hotel Manager on 19 Apr 2024
Dear Kenneth,Thanks for helping us by offering this review. You are kind to let us know that our friendly staff. The experience here has proven to be more than satisfactory to most guests who leave content and happy. Our guest feedback keeps us motivated and focused to be the best hotel. We trust you will give us one more chance. We appreciate the valuable time you spent in sharing your feedback. Thank you so much.Sincerely,Hotel Manager.

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 20 Apr 2024
Dear Bobby, Thanks for the stay and great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager.

2/10 Terrible

JASON

Disliked: Cleanliness, property conditions & facilities
Great motel if you want a black hooker on demand, to but crack off the bum who camps by the front door, or listen to the 3rd floor pimp back hand Yalanda
Stayed 1 night in Apr 2024
Response from Hotel Manager on 17 Apr 2024
Dear JASON,I am distressed to see your comments. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again. Sincerely,Hotel Manager

6/10 Okay

James

Liked: Cleanliness, staff & service
I like the price but if you’re going there for peace and quiet, it’s a little noisy but not too bad at all. All you’re getting is a basic room and that’s exactly what I wanted
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 17 Apr 2024
Dear James,Thank you for taking the time to offer such detailed and informative comments about your stay at our hotel. Your favourable feedback makes us pleased, and we'll do everything we can to make up for any drawbacks. It would be our pleasure to formally welcome you back in the near future.Sincerely, Hotel Manager.

10/10 Excellent

Julian

Stayed 1 night in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Julian, Thanks for the stay and great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

4/10 Poor

Edenson

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Rien du tout
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 10 Apr 2024
Dear Edenson,Thank you for your stay. But here you have not mentioned anything about the stay. Please provide us specific details so that we can address them. You will have a better experience next time.Sincerely,Hotel Manager.

8/10 Good

kattie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 10 Apr 2024
Dear kattie, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager.

2/10 Terrible

Faye

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy neighbors, I saw a roach and vacated the room immediately @ 3am in the morning to be sure my things didn't become contaminated and drove an hour to get home, while I was very tired. I knew right away the room was a dump, and wasn't that surprised it was infested.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 5 Apr 2024
Dear Faye,Thank you for sharing your concerns with us. We work hard to meet the needs of all our guests, but unfortunately we did not satisfy your expectations. All of our rooms undergo regular pest control, and I can assure you that there are no insects inside your room or in any area of our hotel. I hope we will have a chance to regain your confidence and prove how serious we are about excellent customer service. Sincerely, Hotel Manager.

2/10 Terrible

Herson

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
water flows through the PVC sink, wash the hand, so the floor is full of water.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 5 Apr 2024
Dear Herson,We apologize for the inconvenience caused by the issue with the sink in your room. Your feedback is important, and we'll address this promptly with our maintenance team to ensure it's resolved. We appreciate your understanding and hope to have the opportunity to provide you with a more comfortable stay in the future. Sincerely, Hotel Manager.

10/10 Excellent

Paul

Stayed 1 night in Mar 2024
Response from Hotel Manager on 1 Apr 2024
Dear Paul, Thanks for the stay and great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 27 Mar 2024
Dear Paul, Thanks for the stay and great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager.

6/10 Okay

ENSO

Not good
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 25 Mar 2024
Dear ENSO,Thank you for your stay. From an improvement point of view, we look for specific experience sharing. Please provide us more details about the areas of concern. You will have a better experience next time.Sincerely, Hotel Manager.

2/10 Terrible

Holly

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked nothing. There was physical fighting and yelling during night, police had to be called. I smelled cigarette smoke in a non smoking area. I’m Requesting a refund. Complained to staff and they acted like the didn’t no nothing. I will never stay at a motel 6 again
Stayed 1 night in Mar 2024
Response from Hotel Manager on 25 Mar 2024
Dear Holly,I am distressed to see your comments. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again. Sincerely,Hotel Manager.

4/10 Poor

Edwin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Hotel Manager on 25 Mar 2024
Dear Edwin, Thanks for your feedback and 2-star rating. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. You can expect a still better experience next time. Please visit us again. Sincerely, Hotel Manager

10/10 Excellent

Nerlise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 25 Mar 2024
Dear Nerlise,We greatly appreciate your feedback. It makes us happy to hear that you had a good time with us. We look forward to serving you again soon.Sincerely,Hotel Manager.

2/10 Terrible

Kaymani

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 23 Mar 2024
Dear Kaymani, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

4/10 Poor

Melissa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Super dirty.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 22 Mar 2024
Dear Melissa,Thanks for your comments and opinions. I’m upset to hear that we disappointed you and that you had such an unpleasant experience with the cleanliness was not up to standards. We have taken note of these comments to make sure we do better than ever for future guests. Thanks again for sharing your thoughts with us.Sincerely,Hotel Manager.

10/10 Excellent

Kenny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 19 Mar 2024
Dear Kenny,Our clean hotel with many amenities is grateful for your kind words. It was a pleasure to serve you so well and we are delighted you were satisfied. We hope you will recommend our property and stay with us again next time you are in town. Sincerely,Hotel Manager.

10/10 Excellent

Jose, Dorchester

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Hotel Manager on 19 Mar 2024
Dear Jose,We greatly appreciate your feedback. It makes us happy to hear that you had a good time with us. We look forward to serving you again soon.Sincerely,Hotel Manager.

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 16 Mar 2024
Dear Jose, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your stay. Sincerely, Hotel Manager

10/10 Excellent

Hughlando

Stayed 1 night in Mar 2024
Response from Hotel Manager on 5 Apr 2024
Dear Hughlando, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager.

10/10 Excellent

Joubenson

Stayed 1 night in Feb 2024
Response from Hotel Manager on 4 Mar 2024
Dear Joubenson, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager.

2/10 Terrible

Giovani

Stayed 1 night in Feb 2024
Response from Hotel Manager on 22 Mar 2024
Dear Giovani, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager.

2/10 Terrible

Pericles

Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Hotel Manager on 2 Mar 2024
Dear Pericles, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager.

4/10 Poor

Lindsay

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor management and unfriendly staff. Had to wait hours for clean linen and towels. Maid's were very rude and they were never available for cleaning when you needed them. I'll never stay there again.The manager Amit was very inappropriate and also allowed his staff to do whatever they wanted. Which is nothing they're always on their phones or not at the desk.
Stayed 1 night in Oct 2023
Response from Hotel Manager on 27 Feb 2024
Dear Lindsay,I am distressed to see your comments. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again. Sincerely,Hotel Manager.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Response from Hotel Manager on 27 Feb 2024
Dear Jose,We greatly appreciate your feedback. It makes us happy to hear that you had a good time with us. We look forward to serving you again soon.Sincerely,Hotel Manager.

10/10 Excellent

Henry claude

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on 27 Feb 2024
Dear Henry claude, Thanks for the stay and great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager.

6/10 Okay

Jasmine

Disliked: Staff & service, amenities, property conditions & facilities
This is what it is, a Motel 6 next to the Brockton Mall. You stay here when you have nowhere else to go.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 20 Feb 2024
Dear Jasmine, Thank you for your stay. But here you have not mentioned anything about the stay. Please provide us specific details so that we can address them. You will have a better experience next time.Sincerely, Hotel Manager.

10/10 Excellent

Merlin

Travelled with family and small children, Travelled with group
Disliked: Amenities, property conditions & facilities
This hotel was not clean at all.
Stayed 3 nights in Feb 2024
Response from Hotel Manager on 18 Feb 2024
Dear Merlin,We apologize for the inconvenience you experienced during your stay. Cleanliness is a top priority for us, and we're disappointed to hear that we fell short of your expectations. Your feedback is valuable, and we will address this issue with our housekeeping team to ensure it doesn't happen again. Thank you for bringing this to our attention.Sincerely, Hotel Manager.

4/10 Poor

Ludger

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Roaches …
Stayed 1 night in Feb 2024
Response from Hotel Manager on 18 Feb 2024
Dear Ludger, Thank you for sharing your concerns with us. We work hard to meet the needs of all our guests, but unfortunately we did not satisfy your expectations. All of our rooms undergo regular pest control, and I can assure you that there are no insects inside your room or in any area of our hotel. I hope we will have a chance to regain your confidence and prove how serious we are about excellent customer service. Sincerely, Hotel Manager.

10/10 Excellent

Jose, Dorchester

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Hotel Manager on 12 Feb 2024
Dear Jose,We greatly appreciate your feedback. It makes us happy to hear that you had a good time with us. We look forward to serving you again soon.Sincerely,Hotel Manager.

8/10 Good

Janieka

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Feb 2024
Response from Hotel Manager on 12 Feb 2024
Dear Janieka, Thanks for your choosing our hotel for your stay and 4 Stars you have given us based on the experience. Hope you had a wonderful experience with us. Please visit us again. Sincerely, Hotel Manager.

2/10 Terrible

Melvin

Stayed 2 nights in Feb 2024
Response from Hotel Manager on 22 Mar 2024
Dear Melvin, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager.

10/10 Excellent

anna

Stayed 2 nights in Jan 2024
Response from Hotel Manager on 22 Mar 2024
Dear anna, Thanks for staying with us and for appreciating your stay with us by giving us a 5 out 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager

10/10 Excellent

Robert

Liked: Amenities
Very relaxing
Stayed 3 nights in Feb 2024
Response from Hotel Manager on 8 Feb 2024
Dear Robert,We're thrilled to hear that you found your stay very relaxing. Thank you for sharing your experience, and we hope to welcome you back for another visit.Sincerely, Hotel Manager.

4/10 Poor

Scott

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I drove 200 miles for a friends wake and planned to stay for the night.After the wake I decided to drive the 200 miles home rather than stay in that dump.Way over priced although I wouldnt stay there for free.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 5 Feb 2024
Dear Scott,We're sincerely sorry to hear about your disappointing experience. We regret that your stay did not meet your expectations, and we apologize for any inconvenience you faced. Your feedback is valuable, and we will address the issues to ensure improvements. We appreciate your feedback and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager.

8/10 Good

Lisa

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Hotel Manager on 5 Feb 2024
Dear Lisa, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager.

10/10 Excellent

Gerald

Stayed 3 nights in Jan 2024
Response from Hotel Manager on 22 Mar 2024
Dear Gerald, Thanks for the stay and great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager.

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Hotel Manager on 20 Jan 2024
Dear Krystal, Thanks for the stay and great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager.